Truecaller Launched US and Canada Call Recording, Providing Professionals with Immediate, AI-powered Transcriptions

By Business Wire On Nov 9, 2023

By leveraging large language models, call recordings are transcribed to text, while also generating condensed summaries and one-line descriptions in seconds for iOS and Android users

Truecaller, the world’s leading global communications platform, today announced its Call Recording feature to enable iOS and Android users to receive voice-to-text transcriptions and summaries of recorded phone conversations powered by large language models (LLM) services like GPT. The feature is now widely available to Premium users in the U.S. and Canada.

The launch of Call Recording is beneficial to professionals whose work revolves around taking multiple daily phone calls where notes need to be impeccable and available quickly, including sales, legal, media, and real estate. For example, a lawyer can now record phone calls and receive the transcription as well as a summary to help them prepare for trials and build case files. The workforce is now implementing LLMs to ease challenges like this and improve overall efficiency. With access to an LLM like ChatGPT, 15% of work tasks in the U.S. could be significantly faster at the same level of quality.

Marketing Technology News: MarTech Interview with Christian Ferri, Co-Founder and CEO of Web3 Pro

“There’s been a significant increase in spam calls over the years and with new technologies like AI now available, it’s crucial to use them at their full potential to protect consumers’ security,” said Alan Mamedi, co-founder and CEO, Truecaller. “Our new Call Recording feature is built with transparency and privacy by design, using LLM to transform how we congregate conversations and deliver them in a seamless way in a variety of formats. We are excited to launch this globally and support all professionals in not missing important details during calls.”

Every country has its own set of regulations about informing the other party about the recording of a call and Truecaller follows each privacy policy. The application implements an audible beep sound that notifies both parties about the start of the call recording. Truecaller ensures recorded conversations are transferred to the user’s device immediately at the end of the call to maximize privacy.

Marketing Technology News: How to Quantify Advertising’s Impact on Revenue