To compete and succeed in a world where digital is everywhere, companies need a new focus on balancing “value” with “values,” aligning their drive to create business value with their customers’ and employees’ values and expectations, according to Accenture Technology Vision 2020. The 20th edition of Accenture’s annual report predicts the key technology trends that will redefine businesses over the next three years. According to the 2020 report, “We, The Post-Digital People: Can your enterprise survive the ‘tech-clash?,”…

Investorideas.com , a global investor news source covering Artificial Intelligence (AI) brings you today’s edition of The AI Eye – watching stock news, deal tracker and advancements in artificial intelligence. Listen to the podcast: https://www.investorideas.com/Audio/Podcasts/2020/012820-AI-Eye.mp3 Hear the AI Eye on Spotify Today’s Column – The AI Eye – Watching stock news, deal tracker and advancements in artificial intelligence An announcement reveals that Google’s Google Cloud will be the cloud technology…

Accenture has helped United Utilities, the UK’s largest listed water company, build and deploy a new digital workforce management solution built on the Salesforce platform, enabling the company to improve the service it provides to its 7 million customers. “This new solution we have delivered in partnership with Accenture provides a step change in how we serve customers in the North West” To simplify processes, provide enhanced visibility of contractor work and customer data, optimize network maintenance, and resolve…

More than nine in 10 U.S. consumers satisfied with ride-hailing companies, yet brand loyalty remains elusive Nearly two-thirds (63%) of U.S. car owners who use ride-hailing services said they would consider giving up their personal vehicle over the next decade in favor of ride-hailing, according to new research from Accenture. Based on a survey of more than 1,000 U.S. consumers, the research found that consumer satisfaction with ride-hailing companies is very strong, at 92%, and that the vast majority (93%) of the…

Accenture has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services. The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales and customer service. “Today’s brands compete in the experience economy. Only those capable of delivering the most engaging and differentiated experiences will continue to win and retain customers’ loyalty”…

Nearly Half of Consumers Would Pay More for Experience That Exceeds Their Expectations Consumers who had a frustrating shopping experience are three times more likely than satisfied consumers to not buy from the retailer or brand again, but companies that consistently exceed customer expectations could significantly increase revenues by charging a premium for the experience, according to new research from Accenture. The research is based on a survey of more than 20,000 consumers across 19 countries in North America,…

Accenture has selected SAP Cloud Platform and SAP Cloud Platform, SAP HANA service, to enhance the next generation of Accenture NewsPage With solutions from SAP SE, Accenture NewsPage 9 can provide an integrated view of consumer trends, secondary demand and supply chain management signals to help companies thrive in the experience economy and accelerate growth in Asia-Pacific and Africa. NewsPage 9 will help Consumer Products Clients Capture Growth Opportunities in Asia-Pacific and Africa Accenture NewsPage…

Accenture Interactive has been named a Leader in the latest research report on global digital experience agencies from Forrester Research Inc., a leading research and global advisory firm. “Experience has shifted from something one department feels responsible for to the mission and purpose of entire organizations. We believe this latest Forrester report is a testament to the strategic imperative of experience transformation for organizations today.” The report, titled “The Forrester Wave™: Global Digital Experience…

With a global, unified industry-specific CRM, ENGIE is able to get a 360-degree customer view and help even more companies transition to zero carbon energy DREAMFORCE -- Accenture, Salesforce and Vlocity Inc. announced the companies are teaming up with ENGIE, a leading provider of low-carbon energy and services, to help its customers around the world achieve a zero-carbon future. Responding to the critical challenge of climate change, ENGIE set a goal in 2016 to become a world leader in the zero-carbon transition and…

Companies That Shift from AI Experimentation to Execution Achieve Lasting ROI and Competitive Agility Three-quarters of C-level executives believe if they don’t move beyond experimentation to aggressively deploy artificial intelligence (AI) across their organizations they risk going out of business by 2025, according to a newly released study from Accenture. The report, titled “AI: Built to Scale” and produced by Accenture Strategy and Accenture Applied Intelligence, is based on a global survey of 1,500 C-level…

Accenture has completed its acquisition of Sutter Mills, a French firm that specializes in developing and executing data-driven marketing strategies for clients. Accenture Interactive previously announced its intent to acquire Sutter Mills on October 11. The acquisition brings additional capabilities in data-driven marketing strategy, adtech and martech, strengthening Accenture Interactive’s ability to help brands deliver relevant experiences at scale across all customer touchpoints. Marketing Technology News: New…

New Global Study Explores Untapped Opportunity for Growth in the B2B Market by Putting Customer Experiences First A global study released by Accenture Interactive at the annual B2B Online conference highlights urgency for B2B leaders to combine a human-centered approach to sales with investments in digital tools to improve the service experience for customers and achieve lasting growth. “Today’s B2B leaders are struggling with how to effectively integrate human interactions with digital experiences that enhance customer…

SAP SE and Accenture announced they are co-innovating and co-developing the new SAP Cloud for Utilities solution to help companies more effectively manage business processes and customer experiences. The initiative aims to elevate energy transition and customer experiences, helping companies quickly adapt and thrive in changing times. "SAP Cloud for Utilities is our strategic cloud solution, designed to support lead-to-cash processes that can enable utilities to capture new opportunities and develop fresh business models…

"Technologies like Artificial Intelligence and Machine Learning promise great benefits for users and consumers."" Could you tell us about your journey in technology and how you started at Accenture? I actually started off as an Electrical Engineer before joining Accenture. I’ve spent time in various positions across Accenture, and I now lead Accenture Technology in North America. This means I drive Accenture Technology’s business, helping clients achieve Digital Transformation using the latest emerging technologies across…

Accenture Interactive was appointed by INFINITI Middle East to handle the auto manufacturer’s digital marketing duties across 11 markets in the Middle East region. The collaboration will assist INFINITI Middle East to continue to innovate in new ways by using digital channels and position the company as a leader in the ever-changing automotive world. “We look forward to collaborating with Accenture Interactive to strengthen our digital marketing efforts. A welcoming customer experience and customer-centric thinking are the…

Accenture is acknowledged as a Leader in the Everest Group “PEAK Matrix for Data and Analytics Service Providers 2019” report. Accenture was positioned highest in both the Market Impact and Vision & Capability categories. “rich talent pool with advanced analytic skills.” This report describes a Leader as having “developed a range of integrated platforms along with industry- and use case-specific accelerators to cut down the trial and run phase to achieve faster outcomes. Accenture emerged as a Leader in this report due…

Companies Collaborate with R3’s Corda Platform for Real-Time Gross Settlement System Accenture and R3 are collaborating and co-innovating to build a real-time gross settlement system that will enable faster, more efficient, reliable and secure payments between banks and customers. With real-time gross settlement (RTGS) systems, electronic funds transfers between banks occur in real time and settle on a one-to-one basis. This process is often used for high-value transactions that require immediate clearing and are…

Accenture has expanded its Chicago Innovation Hub with a new Industry X.0 studio to help clients accelerate the development of new smart connected products and services from months to weeks. The new studio provides a uniquely equipped environment that fuses design, software engineering, hardware engineering and industry expertise. It is located in the mHUB, the nation’s largest and fastest-growing physical product innovation center. Accenture Tower in Chicago “Our clients, who are leaders in virtually every industry, are…

Nearly 69% of Consumers Would Stop Doing Business with a Brand If Data Usage Became Too Invasive New global research released by Accenture Interactive offers guidance to chief marketing officers (CMOs) on strategies to use data respectfully and responsibly at a time when a majority of consumers (69%) would not do business with a brand if their data usage was invasive. As the industry celebrates the 25th anniversary of what has been celebrated as one of the first digital banner advertisements and as digital advertising…

Accenture has acquired Happen to boost its front-end innovation and analytics capabilities to help clients introduce transformational products and services. Happen is a privately-owned innovation firm that uses proprietary methods, frameworks and digital tools to help clients generate new ideas, products and services that drive business growth. The transactional details are yet to be publicized. Happen’s employees will join the innovation practice within Accenture’s Products Industry X.0 business, which helps clients use…