Gravyty Introduces Version 3.0 Including Revolutionary Artificial Intelligence Crisis Management Tools to Fundraisers Managing Response to…

Gravyty Refocuses Version 3.0 to Center on Driving Revenue through Fundraising During Crisis Gravyty, the market-defining provider of fundraiser enablement powered by artificial intelligence (AI), announced new product capabilities that help nonprofit, higher education, and health care leaders continue to secure fundraising revenue during the challenging times caused by the COVID-19 crisis. This includes the immediate availability of Gravyty Crisis Management for frontline fundraisers managing donor relations during the…

The 3 Best Practices for Customer Data Management

The COVID-19 crisis is creating a new kind of consumer—one with ever-changing preferences and new shopping behaviors. For marketers to continue engaging consumers in an efficient and effective manner, it’s vital to have a real-time view of every single prospect and customer. Obtaining this view means adhering to the best practices for customer data management...but what exactly are those best practices? That’s the question we’ll answer in this article. #1 — Don’t settle for siloed data Almost every enterprise brand…

Productsup Launches ‘Productsup Academy’ to Offer Online Training and Certifications in Feed Management and Syndication

Productsup Academy empowers marketers with foundational knowledge for managing product data feeds and optimizing use of the Productsup platform Productsup, the leading e-commerce data integration company, announced the launch of Productsup Academy, a new e-learning center that helps people deepen their product data automation knowledge. The program equips Productsup clients, partners, and other industry players with the skills needed to master product data integration, optimization, and syndication. Marketing Technology…

Blackbaud Announces New Data Intelligence Capabilities and CSR Initiatives to Thwart COVID-19 Crisis

Reimagined conference guides global audience on rethinking change with thought-provoking speakers Blackbaud, the world's leading cloud software company powering social good, concluded its 21st annual tech conference for a better world, which took place October 6-8, as a free, virtual event. This year, the event welcomed over 38,000 registrants from over 70 countries, far and away a record for the conference, which was previously held in-person. This year's bbcon addressed the challenges and opportunities social good…

Business Process Management Industry Gets a Boost During COVID-19

As global brands seek innovative customer experience solutions during the pandemic, HGS announces plans to add more than 2,000 U.S.-based jobs through Q2 Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and customer experience solutions, reported strong growth in 2020 as companies continue to look for business partners to help enhance customer experience (CX), satisfaction and loyalty amid the COVID-19 pandemic. As a result, HGS has signed 32 new customer engagements in 2020. To manage…

S&T Bank Amplifies Digital Innovation to Enhance Customer Experience Through Pandemic Crisis

S&T Bancorp, Inc. (S&T), announces the launch of its new website built in a mobile-first, responsive design with easier navigation. S&T Bank has also introduced a one-of-a-kind digital online sales tool, Merlin. According to the J.D. Power 2020 U.S. Retail Banking Satisfaction Study, "as the COVID-19 pandemic places constraints on in-person retail banking and forces customers to increase reliance on digital service channels, banks are facing an important test." The study highlights that "52% of retail…

Nevada Department of Health and Human Services Builds Naloxone Virtual Dispensary with Salesforce to Combat the Opioid Crisis

A cloud-based application powered by Salesforce captures data necessary to address a growing and complex issue Salesforce, the global leader in CRM, announced that the Nevada Department of Health and Human Services (DHHS) launched its Naloxone Virtual Dispensary, an inventory management application built on the Salesforce Platform that tracks the state's supply of naloxone, the opioid overdose antidote, at both the funding and distribution level. The opioid crisis is one of the most pervasive public health challenges…

Deloitte Survey: COVID-19 Pandemic Shifts Enterprise Cost Management and Transformation Strategies from ‘Save-to-Transform’ to…

Mid-cycle study finds companies should accelerate performance improvement and enterprise transformation actions in response to COVID-19 A new, mid-cycle Deloitte Global Cost and Enterprise Transformation Survey, "Save-to-Thrive: Enterprise transformation and performance improvement strategies during the COVID-19 pandemic," finds organizations that invest in key capabilities today to navigate a post COVID-19 business environment can position themselves to thrive in the "Next Normal." The survey also found that…

Xactly Redefines the Sales Performance Management Industry

Expanded SPM mission underscores urgency for enterprises to accelerate economic recovery and sustain growth using automation, real-time data and advanced AI Xactly, the leading innovator of cloud-based Sales Performance Management (SPM) software, unveiled its new mission for the future of the SPM industry, emphasizing the urgency for enterprises to make faster, smarter decisions based on data, and laying the foundation for a series of new solutions designed to support that vision. In today’s turbulent market, growth is not…

Vodafone Chooses BlackBerry AtHoc for Secure Crisis Communications Offering

 BlackBerry Limited announced an expanded partnership with Vodafone to offer BlackBerry® AtHoc® as its emergency alert and crisis communications solution. Greater Manchester Police and Greater Manchester Fire and Rescue Service are the first two customers who have selected BlackBerry AtHoc to deliver secure communications and real-time alerts through this partnership. "BlackBerry and Vodafone, one of the largest telecommunication companies in the world, have had an ongoing relationship since 1999. We are excited to expand…

Sitecore Leverages AI for Smarter Management of Images and Video, Reduces Content Creation Pressure

Company streamlines content lifecycle management, announces CHILI publisher integration and releases Javascript software development kit for third-party solutions Sitecore, the global leader in digital experience management software, released version 3.4 of Sitecore Content Hub, offering new robust, streamlined and scalable capabilities to help brands accelerate their digital transformations. Brands today manage thousands of digital assets to create engaging digital experiences for their customers. Leading…

Porter Novelli & Global Situation Room, Inc. Announce Sophisticated Counter-Crisis Offerings

The two organizations launch a suite of crisis-focused services as part of expansion of their strategic partnership Global purpose and communications consultancy Porter Novelli and the consulting firm Global Situation Room, Inc. announced they are expanding their existing collaboration and joining forces to bring clients new tools to mitigate and maneuver around today's multiplying risks. This partnership broadens one of the most powerful reputation management teams in the industry, led by former White House and national…

How Brands Can Scale Gracefully in a Global Crisis 

In today’s digital era, consumers hold very high standards when it comes to brand experiences. From premium websites and personalization to flexible services and fast response, brands must master all aspects of the consumer experience to retain loyal, long-term customers. Those that achieve this can drive revenues 5.7 times greater than their competitors who don’t, but how does this practice apply in the midst of a global crisis? Extraordinary events, such as the recent Coronavirus outbreak, dramatically change consumer…

How Brands can Build Trust in the Middle of a Crisis

Ten seconds. Sometimes that’s all you get. That’s how long some people spend pondering a purchasing decision before pulling the trigger. Even under normal circumstances, making an impression in that timeframe can be a challenge. Brand loyalty doesn’t happen during 10-second snap decisions. Loyalty is built, instead, on powerful, positive experiences and feelings that help customers know upon whom they can rely. A global pandemic can make it difficult for businesses—both large and small—to provide those unforgettable…

Rubrik Finds Almost Half of Organizations Struggle with Data Management Deficiencies

New study reveals that an enterprise-wide data management platform is essential for data-driven organizations to gain or maintain competitive advantage Rubrik, the Cloud Data Management Company, announced the results from an IDC White Paper study, commissioned by Rubrik, to evaluate the magnitude of the data sprawl problem and how IT organizations are prepared to deal with it. The white paper finds that more than 80% of IT leaders surveyed by IDC identify data sprawl as one of the most critical problems their organizations…

BlackBerry Introduces AtHoc Managed Service; Offers Crisis Communications Solutions for All Organizations

BlackBerry Limited introduced BlackBerry AtHoc Managed Service. BlackBerry AtHoc Managed Service delivers the full featured BlackBerry AtHoc system as a service managed and delivered by BlackBerry. The service allows any organization, of any size, to quickly establish and maintain a crisis communications capability used traditionally by larger organizations. Current global events have compelled organizations to reassess the effectiveness of their crisis communication program to protect people and business operations. With…

IMImobile North America Enhances Real-Time Text Message Technology for Crisis Services Canada

Supporting increased demand for remote suicide prevention helpline responders through digital channels Global cloud communications software and solutions provider IMImobile PLC announced it has launched a new program with Crisis Services Canada (CSC) to enhance real-time text message functionality for its responders in order to meet the higher demand for its suicide prevention services since the COVID-19 outbreak. The program, which was set up in just 72 hours, has been in use since April and has been instrumental in…

Vonage and liveClinic Work Together to Deliver Free Telehealth Triage Services During Public Health Crisis

Communities and individuals in need can access free non-emergency support services powered by Vonage Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has enabled liveClinic to offer a new Virtual Field Clinic service during the COVID-19 crisis through the Vonage Video API. liveClinic is the world's first and fastest-growing free personal health record storage platform. Marketing Technology News: Eka Unveils New Brand Identity and Corporate…

Chatmeter Launches Mobile App to Streamline Customer Engagement and Support Real Time Reputation Management

Chatmeter, the leader in local search marketing and reputation management, today announced the launch of its new mobile app. The app brings key features from the Chatmeter LocationHQ reputation management and local SEO platform to mobile devices – providing marketers with the necessary tools to optimize local brand reputation from anywhere. Marketing Technology News: Parks Associates Announces CONNECTIONS Community, a Virtual Networking and Conference Experience For the first time in the digital marketing industry,…

Velotrade Selects Dun & Bradstreet’s Data and Analytics Tools to Bolster Business Growth in the Face of COVID-19 Crisis

Velotrade, a web-based invoice financing service provider, has turned to Dun & Bradstreet, a global leader in commercial data and analytics, to use its global database to enable comprehensive, real-time analysis of customer finances and support new business generation. Velotrade is utilising D&B Credit and D&B Hoovers to maintain momentum in the challenging business environment and incipient global recession that has been triggered by the Covid-19 virus. “Our role is to provide the trade finance…