CCO appointment continues recent additions of key executives from the contact center and communications industry Dialpad, Inc., the industry leader in AI-powered communication and collaboration, announced Danny Gunter as the…
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I’ve been fortunate to be involved in the creation of many customer journey maps during my career, and have learned some tricks along the way. Marketing Technology News: Namogoo Launches the “Customer Journey OS” to Empower Brands to…
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Leading technology company unveils software that enables online retailers to scale by creating the perfect customer journey in real-time Namogoo, the market’s only Digital Journey Continuity platform, launched the first-ever “Customer…
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April event to focus on Vanarama’s transition from third-party data to first-party data BlueConic, the world’s leading pure-play customer data platform (CDP), announced it will host an Adweek webinar, “Customer Journey…
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It’s the secret weapon and promise of digital marketing: You’re able to follow a customer’s journey online, and you know exactly what makes them click … or buy, or download, or whatever it is you want them to do.  The problem is, with…
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Solution Built for Digital Marketers and CX Managers Drives Continuous Personalization, Privacy and Efficiency Across the Enterprise Treasure Data announced the introduction of Treasure Data Journey Orchestration, a new, omnichannel-first…
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Integrated social media tool will enable content optimization and enhanced on-site personalization Piano, the Digital Experience Cloud, today announced it has acquired SocialFlow, a social distribution and marketing platform for media…
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Mapp, the international provider of insight-led customer experiences, is implementing extensive product updates to its Mapp Cloud marketing platform. Within its Winter Update, the MarTech company is launching 15 new functionalities and…
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The leading baby clothing brand implemented Cheetah Digital’s platform to offer more personalised and real-time messaging at key customer milestones Purebaby, Australia's largest independent babywear brand has announced it is transforming…
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The combined offering will help teams integrate customer data directly from their data warehouse and improve customer journey exploration. mParticle, the leader in customer data infrastructure, announced today that it has acquired…
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CSG is transforming the way companies engage with customers by arming today's leading brands with future-ready, innovative solutions that drive extraordinary customer and employee experiences that inspire loyalty. CSG transforms experiences…
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Quadrant Knowledge Solutions report highlights unique differentiators in NICE’s robust solution portfolio including industry-leading AI, and integrated, cloud native omnichannel platform NICE today announced that it has…
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2020-2021 has been riddled with news of Covid-19 and dealing with its effects; adjusting to hybrid work models and re-initiating pre-Covid business practices are now part of today's focus. With the rise of eCommerce and moreover, the…
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Quadrant Knowledge Solutions announced that it has named SuiteCX as a 2021 technology leader in the SPARK Matrix analysis of the global Customer Journey Mapping (CJM) market. The study provides a competitive analysis and ranking of the…
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The market challenge remains for brands to continue to better understand and serve their customers, when and where they are along the customer journey. Today, few brands are built to effectively engage with consumers on the consumer’s…
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A proper understanding of your end user or customer journey requires a complete breakdown of multichannel customer journey analytics. Customer journey analytics helps analyze customer behavior across different buying touchpoints and over a…
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Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announces it has been recognized as a Technology Leader in a new analysis of the global customer journey mapping (CJM)…
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Research released today, “The Evolution of Customer Journey Management, For Marketing and Beyond,” finds the majority of brands – 58 percent – are not only struggling with customer journey management, but the approach is focused on the…
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Mapp, the international provider of insight-led customer experiences, is presenting extensive product updates to its Mapp Cloud marketing platform. This year's Summer Update encompasses 16 new functionalities and improvements including the…
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Coolwave Communications, a global provider of voice and messaging solutions, has partnered with LogiSense, a leader in usage-based rating and subscription billing solutions, to optimise and accelerate its processes for customers. The…
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