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New RocketDocs Platform Empowers Company-Wide Productivity with Total Sales Enablement

Controlled, compliant, centralized information-sharing now seamlessly implemented for businesses RocketDocs, a pioneering Saas proposal software company, is pleased to announce the launch of RocketDocs 2.0, its Collaborative Response Management Platform that helps businesses by securely centralizing a single content library across all sales and proposal management teams. The platform is rolling out to new and existing customers this month. Marketing Technology News: Verint Wins 2020 Stevie Awards for Sales and Customer…

New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

Genesys deepens partnership with Microsoft to help enterprise contact centers improve employee and customer experiences Genesys, a global leader in cloud customer experience and contact center solutions, has expanded its Microsoft partnership with a new, native integration. Microsoft Teams and Genesys Cloud™, the all-in-one solution and one of the world's leading public cloud contact center platforms, are now fully integrated, giving employees a more connected, intuitive and productive experience. As a result, contact…

BrainSell Unveils New Outreach Integration with Sugar Sell to Boost Sales Productivity for Growing Companies

Integrating the No. 1 Sales Engagement Platform with the No. 1 user-rated CRM enables companies to gain a more efficient sales process, and drive revenue. BrainSell – the growth enablement company specializing in end-to-end business consulting, technologies, and implementation services – today announced the availability of the Outreach Plugin for Sugar Sell. The deep integration enables sales and sales development professionals to work within the Outreach sales engagement platform and sync data and insights directly into…

Alfresco Unveils New Claims Content Management Solution for Increased Workforce Efficiency and Productivity

Creates a single digital claims file with all relevant content supporting "one source of truth" Increases workforce efficiency with modern, fast and secure access to documents, video with built in annotation and redaction capabilities Provides a no-code, highly configurable user interface for intuitive operations and tailored customer experiences Enables connectivity to augment custom claims systems, Guidewire Software, Duck Creek Technologies, Salesforce and any claim related data systems Alfresco Software, an…

Mediaocean & PremiumMedia360 Expand Partnership To Bring Productivity & Agility To TV Workflow

Mediaocean, the system of record for the advertising world, and PremiumMedia360, the advertising data automation company, announced they have expanded their partnership to further automate in-flight broadcast campaign validation. This comes at a time when agencies must find ways to be as productive, efficient and flexible to meet the needs of their brand clients. The expanded partnership will improve productivity for local broadcast buyers and sellers by automating the resolution of in-flight copy and buy discrepanices…

CXone@home is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home

NICE inContact, a NICE business and the leader in cloud contact center solutions, today announced that its CXone@home offering has been expanded to include the complete suite of workforce engagement and optimization (WFO) capabilities to ensure agents are productive while working from home. CXone@home is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home. Many organizations that have shifted to work from home now face challenges of engaging and ensuring performance of…

Pipeliner Releases 3.0 — Productivity in a Time of Uncertainty

Pipeliner announced its most comprehensive release since bringing its Cloud version to market in September 2018. This release includes over 520 items, twice the amount of all releases combined during the same period last year. This demonstrates exceptional productivity in a time of uncertainty in the industry and validates the strategy implemented over the past number of years of operating a virtual business with multiple remote teams across the globe. In addition to increased efficiency, the company structure has allowed…

Kaizo Raises $3 Million to Accelerate Customer Support Productivity Leveraging Gamification and Artificial Intelligence for Agents Worldwide

Led by Gradient Ventures (Google's AI fund) and Partech; Christoph Auer-Welsbach, former Partner at IBM Ventures, Joins as Co-Founder Dutch startup Kaizo, formerly known as Ticketless, announces a $3 million seed round led by Gradient Ventures, Google's AI-focused venture fund, and Partech, with participation from several angel investors. Entrepreneur and investor Christoph Auer-Welsbach, former partner at IBM Ventures, also joins Kaizo as a co-founder. Kaizo was started in 2018 by Dominik Blattner, an entrepreneur with…

Email Meter Launches to Help Enterprises Accelerate Team Performance & Productivity

State-of-the-art email analytics platform provides critical business metrics and KPIs on employee productivity, workload and response times Email Meter, the leading email analytics solution, emerged from stealth mode with hundreds of leading enterprise customers, including Roche, Netflix, Uber, Decathlon and more. Originally founded in 2012 as a product within leading email migration platform ShuttleCloud, Email Meter provides powerful email statistics and analysis for Gmail enterprise domains — including insight into…

Mitel Helps Businesses Unleash Productivity with New ‘Continuous Collaboration’ Solution for Work Teams

Drives seamless, real-time collaboration from anywhere on any device to bring together dispersed and global teams All-in-one, virtual meeting and workspace enables seamless transitions between video, chat and voice to deliver truly collaborative team experiences. Leverages the Amazon Web Services global cloud infrastructure to deliver expanded capabilities to Mitel’s unified communications and collaboration portfolio. Taps the power of the cloud to provide “future flexibility” and an onramp to the next generation…

Genesys Applauded by Frost & Sullivan for its Commitment to Helping Clients Deliver Personalized Customer Experiences and Improve…

With an extensive portfolio guiding the cloud migration process, Genesys enables contact centers to achieve greater productivity and customer engagement Based on its recent analysis of the Latin American & Caribbean contact center solutions market, Frost & Sullivan recognizes Genesys with the 2019 Latin American & Caribbean Company of the Year Award. It employs artificial intelligence (AI) and machine learning engines to optimize operations for agents. With a portfolio of products adapted for local markets,…

Unified Office Announces Hospitality Management Suite for Hotels, Enabling Increased Productivity and Room Monetization Once Again

Helps Hotels Bring Sales, Scheduling and Customer Experience to a New Level Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services and business analytics announced today that they are bringing their award winning Total Connect Now (TCN) business communications solutions to the hospitality industry. This offering will integrate with leading hotel management and messaging services such as Opera, Synergy and Kipsu to provide full customer visit, bookings…

A Look at the AI Tools Helping to Improve Marketing Productivity

Marketing agencies continuously strive to improve internal Productivity. One way to do this is by utilizing technology to help employees work better and smarter. Whereas once only large companies used Artificial Intelligence (AI) tools, the cost of this technology is much lower, putting it in the hands of the masses. AI has many uses, and one that teams are capitalizing on now is Productivity. In an AI study,  44% of executives said that the most beneficial aspect of AI is “automated communications that provide data that…

Wealth Access Enhances User Productivity with DocuSign Integration

Wealth Access Integrates With the DocuSign Agreement Cloud to Introduce Efficiency Gains and Improvements to the Client Experience for Financial Institutions Wealth Access, one of the industry’s largest independent personal financial management and account aggregation platform, has announced a new integration with DocuSign, which offers the world's #1 e-signature solution as part of the DocuSign Agreement Cloud. By partnering with DocuSign, the Wealth Access platform will further increase user efficiency by eliminating…

Mimecast Expands E-Discovery Capabilities to Help Increase Productivity for Legal and IT Teams

Mimecast Case Review Redesigned to Offer Rich Dashboards and Reporting, Powerful Search and Legal Hold Functionality Mimecast announced that Mimecast Case Review offers a new, intuitive user interface that is designed to provide an entire platform of capabilities for helping to respond to e-discovery. Built on and leveraging Mimecast Cloud Archive, a market leading platform, Mimecast Case Review includes a redesigned interface and enhanced features. New benefits are engineered to include a more granular search, scalability,…

Whatfix Identifies Digital Adoption Solutions (DAS) as Key to CRM Adoption, Increased Sales Productivity, and Total Cost Savings

Enterprises Report a Median Savings of $8.66 Million for Digital Adoption of Their CRM System Whatfix, the leader in Digital Adoption Solutions ("DAS"), revealed new data based on a survey of 500 US-based enterprises, that evaluated the current state of adoption of CRM systems. The survey found that 70 percent of enterprises believe that implementing a Digital Adoption Platform is the key to increased sales productivity and successful CRM adoption. On average, an enterprise reported a median savings of $8.66 million for…

TEC Eurolab Doubles Productivity With Data Management Solution from Cohesity and HPE

Cohesity and HPE Enable TEC Eurolab to Maximize Data Security and Resiliency, Improve Customer Service, Reduce Admin Time, and Help Speed Production While Increasing Revenues Cohesity announced that TEC Eurolab has doubled its productivity and increased its revenues, thanks in part to deploying a disruptive data management solution provided by Cohesity and HPE. “They are now able to adhere to their customers’ strict security needs and industry regulatory requirements. They have an enterprise-grade solution that combines…

Upland Software Enhances Contact Center Productivity Through More Efficient, Simplified Knowledge Delivery Process

Latest Release of Upland’s AI-Enabled Enterprise Knowledge Management (EKM) Solution, RightAnswers, Improves the Multi-Channel Customer Experience Through an Improved Decision Tree Builder Upland Software, Inc., a leader in cloud-based enterprise work management software, announced innovative updates to its enterprise knowledge management (EKM) solution, RightAnswers, improving the way customers interact with knowledge through an enhanced decision tree builder. The intuitive if-then workflow simplifies the management of…

BlackBerry Balances Demand for Productivity and Security with Updated UEM Software Suite

BlackBerry Limited announced the availability of BlackBerry Secure UEM & Productivity Suites to help businesses simplify the management of their fast-changing security and complex Internet of Things (IoT) environments. A strategic update of the company's industry-leading Enterprise Mobility Suite, BlackBerry Secure UEM & Productivity Suites are now offered as three tiered suites, allowing organizations to choose the solution that best fits their security and productivity needs now, and then seamlessly choose more…

Survey: 52% Of Workers Will Shop Online While On The Job This Holiday Season; 44% Admit Productivity Takes A Hit

Phoenix, San Diego and Austin have the largest numbers of workers who said online shopping hinders productivity The internet makes it easy to shop around the clock, and many workers will be shopping on the clock for the upcoming holidays. New research from staffing firm Robert Half Technology shows 52% of employees will be "workshopping" — that is, shopping online from the office or while using a corporate device. Of those respondents, 44% admitted that surfing for deals hinders their on-the-job productivity. Marketing…