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Qualtrics Unveils Next Wave of Experience Management Innovations that Transform Organizations’ Listening Programs into Systems of…

Introducing capabilities and enhancements to the Qualtrics XM Platform that facilitate taking action with enhanced analytics, data management and governance, and automatic trends and metrics tracker Five purpose-built Qualtrics CustomerXM products empower every team along the customer journey drive greater customer engagement, increase conversion and retention, and improve brand loyalty and perception Qualtrics, the leader in customer experience and creator of the experience management category, announced several…

Boyd Gaming Chooses Qualtrics EmployeeXM — Empowering Companies to Actively Close Experience Gaps Across an Entire Organization

Qualtrics, the leader in employee experience and creator of the experience management category, announced that Boyd Gaming, one of the largest and most successful gaming and hospitality companies in the United States, has selected Qualtrics EmployeeXM™. Marketing Technology News: Vision Completes Acquisition of DX Marketing "Now, more than ever, organizations like Boyd Gaming are leading out and investing more to understand what their people need and take quick action to address employee experience gaps in real-time…

Qualtrics Expands to More Than 300 Partners and 100 Technology Integrations within the Qualtrics Partner Network to Empower Organizations…

The Qualtrics Developer Platform, a core element of the Qualtrics Partner Network, extends customers' existing technical capabilities and systems by integrating to the Qualtrics XM Platform in order to support the four core experiences of business Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Qualtrics Partner Network has expanded to more than 300 partners over the past 12 months. In addition, the Qualtrics Developer Platform, part of the Qualtrics Partner…

Qualtrics Announces a Breakthrough End-to-End Automated Solution for Vaccine Management + Citizen Experience

The new solution helps governments navigate the distribution and administration of vaccines with automated workflows on a single system. It integrates with existing health systems to accelerate vaccine adoption and build community trust EY has signed on to co-deliver the implementation services of the Qualtrics vaccine management solution Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced it is releasing a vaccine management solution to help governments…

Univision Selects Qualtrics BrandXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Univision, the leading Hispanic media company in the U.S, has selected Qualtrics BrandXM. "We've never relied more on digital communication than we do today. Media companies play a key role in informing, entertaining, and empowering their audiences, and it's crucial for them to understand how their content and programs are impacting consumer behavior and the company's overall brand," said Jesse Purewal, Chief…

Teladoc Selects Qualtrics CustomerXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Teladoc, the world leader in virtual care, has selected Qualtrics CustomerXM. Marketing Technology News: New Research Details How B2B Content Marketers are Responding to COVID-19 "Telehealth has quickly become one of the top priorities this year for health systems and providers, but there are still many unexplored questions and gaps of how to deliver an exceptional patient experience virtually," said Patty…

Patreon Chooses Qualtrics BrandXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Patreon, a membership platform, has selected Qualtrics BrandXM. Marketing Technology News: Consumer Trends Analysis: Pandemic Impact on Brand Loyalty "Organizations today no longer have the option or resources to conduct traditional, measurement-based brand analysis," said Brian Stucki, EVP, and GM of CustomerXM and BrandXM, Qualtrics. "Qualtrics created BrandXM to empower organizations with an immediate and…

Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, artificial intelligence, and machine learning engine built directly into Delighted's customer experience platform. Delighted, a Qualtrics company, developed its AI technology to intelligently automate every aspect of the customer feedback process, from scheduling to analysis and reporting, so that companies can focus on closing feedback loops faster than ever. Delighted AI is complementary to Qualtrics'…

Qualtrics Introduces Advanced Analytics to BrandXM, Helping Companies Deliver More Personalized Consumer Experiences

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced new advanced analytics capabilities to their industry-leading BrandXM solution. New Brand Driver Analysis built into BrandXM gives organizations of all sizes the power to quickly prioritize which actions will improve consumers' brand preferences and perceptions. Typically brand driver analysis is time and resource-intensive, with much of the work completed by a data scientist or outside consultant. Qualtrics'…

SAP Announces Intent to Take Qualtrics Public

SAP SE  announced its intent to take Qualtrics public through an initial public offering (IPO) in the United States. Qualtrics is the market leader and creator of the Experience Management (XM) category, a large, fast growing and rapidly evolving market. SAP intends to remain the majority owner of Qualtrics. SAP’s primary objective for the IPO is to fortify Qualtrics’ ability to capture its full market potential within Experience Management. This will help to increase Qualtrics’ autonomy and enable it to expand its footprint…

Qualtrics Announces New Program that Raises the Industry Standard

New certification courses designed by XM experts will help business professionals with career advancement and provide innovative ways to take their experience management programs to the next level Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced a new XM certification program that will help business professionals build their experience management expertise and master the Qualtrics XM Platform™. Individuals can study the online certification course content,…

Infoblox Chooses Qualtrics EmployeeXM

Qualtrics, the leader in employee experience and creator of the experience management category, announced that Infoblox has selected Qualtrics EmployeeXM. Marketing Technology News: Inpixon Completes Acquisition of Global Distribution & Development License EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic…

Qualtrics Launches the XM Institute, the Leading Destination for Experience Management Leaders and Professionals

The XM Institute provides members with access to original research and thought leadership insights, an active online and in-person community of XM professionals, and curriculum to help professionals propel their experience management programs Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the Qualtrics XM Institute, the only community and resource destination for XM professionals, practitioners, and leaders. Led by Bruce Temkin, founder of the Temkin Group,…

Qualtrics and Korn Ferry Announce Significant Expansion of Strategic Partnership

Two leaders in employee experience build upon successes in first year of the partnership to meet evolving employee listening needs Qualtrics, the leader in employee experience and creator of the experience management (XM) category, today announced with Korn Ferry, a global organizational consultancy, the expansion of their strategic partnership. Over the last 12 months, the firms have worked to seamlessly incorporate Korn Ferry's proprietary "Engaged Performance" framework and research onto the Qualtrics XM Platform.…

Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration

New enhancements, enabled by the Qualtrics Developer Platform, integrate Voxpopme's video visualization widget directly into Qualtrics dashboards, giving businesses the ability to access quantitative and qualitative feedback data side-by-side on one system to obtain deeper experience insights Qualtrics, the leader in customer experience and creator of the experience management category, announced enhancements to their Voxpopme integration, empowering customers to easily capture video feedback that directly integrates into…

Southwest Gas Corporation Chooses Qualtrics EmployeeXM and CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Southwest Gas Corporation has selected Qualtrics EmployeeXM and CoreXM. EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic transformation and improve the everyday experiences of employees that deliver…

Qualtrics Introduces Contact Tracing Solution to Help State and Local Governments Control the Spread of COVID-19

The new solution automates an otherwise complicated and time-consuming manual process, allowing health officials to trace the spread of the virus more quickly so they can protect the health and safety of their communities The City of Houston, fourth most populous city in the US, is leveraging the Qualtrics solution to monitor infected individuals and contain the spread of COVID-19 Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced they are releasing a contact…

The Association of State and Territorial Health Officials Chooses Qualtrics CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that The Association of State and Territorial Health Officials has selected Qualtrics CoreXM. Marketing Technology News: Nielsen Advances Shopper Research With Extreme Reality And Gaming Technolog CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels,…

Burger King Chooses Qualtrics CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Burger King has selected Qualtrics CoreXM. Marketing Technology News: AT&T Selects Salesforce to Accelerate its Customer Experience Vision CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels, gather critical insights, and enable real-time action.…

Qualtrics Hires Chief Industry Advisor for Technology, Media, and Telecommunications to Help Organizations Drive Business Impact with…

Tech veteran Jesse Purewal will define and shape the experience management vision and strategy with organizations across these industries to drive business impact by leveraging the XM Platform Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced the appointment of tech industry expert Jesse Purewal, the new Chief Industry Advisor for the Technology, Media, and Telecommunications Industries team. Jesse is responsible for shaping the XM vision with…