EY, SAP and Qualtrics Bring Leading Edge Technology to the Fight Against COVID-19

-- The three organizations are helping governments with their vaccination efforts and assisting businesses to open safely -- Offerings include contact tracing, vaccine management and EY Proximity Monitor EY, SAP and Qualtrics, today announced that governments and businesses across the US and EMEIA are using their collaborative offerings to help in the fight against the COVID-19 pandemic. Through digitizing testing and scheduling, personalizing the patient experience, and scaling outreach and communication across…

Qualtrics and Genesys Form New Partnership to Help Companies Deliver World-Class Customer Service Experiences

Qualtrics , the world's No. 1 Experience Management (XM) provider and creator of the XM category, and Genesys, a global leader in cloud customer experience and contact center solutions, today announced a new partnership to help companies deliver world-class customer service experiences at scale. The new alliance will bring together Genesys' engagement data, such as a customer's previous service interactions, and Qualtrics' experience data, or how customers felt about the service they received, to help companies to understand…

Qualtrics Launches New Solutions to Help Companies Design Digital Experiences that Attract and Retain Loyal Customers

Four new solutions help companies design web and in-app experiences that combine consumer feedback and digital analytics to acquire new customers, engage existing customers, and improve brand loyalty Qualtrics partners with Contentsquare, FullStory, Quantum Metric, and more, to provide companies with a comprehensive view of the voice of the digital customer Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, today announced new solutions to help B2B and B2C organizations…

Qualtrics Customers Complete a Record Number of Actions on the XM/OS, on Track for 1.5 Billion Actions in 2021

The Qualtrics XM/OS is operating at a tremendous scale with customers completing nearly 450 million actions in the first four months of 2021--an increase of 640 percent year-over-year. The Qualtrics XM/OS helps organizations bring together experience data--what their customers and employees are telling them--analyze it, and take action. Qualtrics customers including BMW, Royal Caribbean Cruise Lines, Southwest Airlines, the United States Census Bureau, the NBA, and Uber Eats trust Qualtrics to power their experience…

Leading Organizations Around the World Choose Qualtrics to Power Their Experience Transformations

Leaders from the technology, banking, public sector, automotive, environmental, and healthcare industries trust Qualtrics to help them design and improve the experiences that matter most Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, today announced that leading organizations, including DocuSign, the Bank of Montreal, Singapore Post, and the City of Okinawa chose Qualtrics during the first quarter of 2021 to design new experiences and improve existing ones for their…

New Qualtrics Study Reveals What Global Consumers Want in the Post-Pandemic World

Over 75% of consumers tried new online experiences during the pandemic, such as ordering groceries, taking a virtual fitness class, or getting medical care -- and that trend will continue, even as economies reopen Post-pandemic, consumers will increasingly expect great experiences across whichever channel they choose--online, digital, or hybrid New research released today from Qualtrics, the world's No.1 Experience Management (XM) provider and creator of the XM category, reveals how consumer behavior and expectations will…

Qualtrics Introduces New Customer Care Command Center to Help Organizations Build and Retain High-Performing Customer Service Teams

The command center empowers customer service agents to deliver great experiences that lead to higher customer satisfaction and retention Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, today announced the new Customer Care Command Center to help organizations improve customer service agent effectiveness by helping every agent tap into the hearts and minds of the customers they're serving and take action to improve the experiences they deliver. The Customer Care Command…

Qualtrics Chosen by Stanford Health Care to Transform the Health System’s Patient Experience Program

Qualtrics , the world's No. 1 Experience Management (XM) provider and creator of the XM category, announced that it has been chosen by Stanford Health Care to transform and elevate the health system's entire patient experience program. Marketing Technology News: New Benchmarking Tool Released To Improve Marketing Results Qualtrics will provide the operating system, feedback and analytics tools to support Stanford Health Care's goals to build a best-in-class, real-time patient experience program and consolidate its…

Qualtrics Announces XM/OS, the Operating System for Experience Management to Help Businesses Design and Improve Breakthrough Experiences in…

XM/OS includes three core services that empower organizations to quickly understand customers' and employees' needs, and adjust experiences in real-time to lead in times of disruption Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today announced the new XM operating system, or XM/OS, the only operating system for experience management. XM/OS is a single, secure cloud-native platform that enables companies to bring together all of their experience data—what their customers…

Qualtrics Introduces New Innovations that Empower Companies to Create the Products, Services, and Experiences Customers Want Now and Next

DesignXM is a new product for researchers and analysts to conduct sophisticated research at scale and accelerate decision-making based on customer insights Experience Design studio is a set of new solutions that help business leaders design breakthrough products and services based on customer sentiment and market research to attract and retain loyal customers Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today introduced DesignXM and Experience Design studio, two new…

New Qualtrics Study Reveals What Experiences Employees and Customers Want in the Future of Work

More than 50% of workers believe they have been more productive working remotely, and 35% of employees actually feel more connected with co-workers than they did before the pandemic Successful companies are putting experience transformation at the center of their return to work strategies by listening, understanding, and then acting on what their customers and employees want New research released today from Qualtrics (Nasdaq: XM), the world's No. 1 Experience Management (XM) Platform and creator of the XM category, reveals…

Qualtrics And IBM Japan Expand Strategic Partnership

Partnership will help Japanese organizations rapidly design and improve customer and employee experiences in an increasingly competitive market IBM Japan becomes the first Qualtrics reseller in Japan Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today announced a new strategic partnership between Qualtrics Japan and IBM Japan, Ltd. (IBM Japan) to help organizations rapidly access and realise the full value of the Qualtrics Experience Management Platform™. Marketing…

ServiceNow and Qualtrics Combine Powerful Workflows and Experience Data to Help Companies Deliver Next-Generation Experiences

Strategic partnership to create new IT Management solutions to help IT teams deliver more effective digital experiences for employees Companies to further leverage respective technologies in their businesses ServiceNow and Qualtrics today announced a strategic partnership to help companies deliver next-generation employee experiences and customer service, leveraging the combined power of ServiceNow's digital workflows with Qualtrics' experience management technology on a single platform. With the new solutions, companies…

Qualtrics Announces New Customer Experience Solutions to Help Organizations Attract Customers and Increase Loyalty in a Post-Pandemic Era

New solutions give organizations a holistic view of heath of their customer relationships to help them improve the experiences they provide across the customer journey Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today introduced new solutions designed to make it even easier for companies to acquire new customers and build loyalty with existing customers, efficiently and at scale. The new solutions are easy to set up, enabling companies to accelerate their time to value.…

New Study From Qualtrics Reveals How CIOs Are Future-Proofing The Workforce Technology Experience

New research released today from Qualtrics the world's No. 1 Experience Management (XM) Platform and creator of the XM category, reveals how IT executives and senior technology leaders in Europe are playing a critical role in helping their workforce navigate the global pandemic and driving employee engagement, enablement, and productivity. Marketing Technology News: Why Brands Need to Embrace the Privacy-First Cookieless Future Findings from the Qualtrics study of more than 200 IT executives from France, Germany and…

Harry Rosen Chooses Qualtrics To Personalize Experiences And Boost Engagement For Customers And Employees

Iconic Canadian menswear brand will leverage the Qualtrics XM Platform™ to digitize and scale its retail model and deliver more targeted and personalized experiences to shoppers and employees across the business Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today announced that Harry Rosen, Canada's leading luxury menswear retailer, has selected Qualtrics CustomerXM™ and EmployeeXM™ to design and improve experiences across the business. The company's path toward digital…

Qualtrics’ WorkDifferent Event To Feature 7-Time Super Bowl Champion Tom Brady And Sessions With Leading Brands Who Are Reimagining…

WorkDifferent participants will learn from leading global brands, including HBO Max, Peloton, Pinterest, Uber Eats, and many others, about how they're designing and improving breakthrough experiences in the new world of work Special guest speakers include Tom Brady, Ally Love, Sal Khan, and Angela Duckworth Qualtrics, the world's #1 Experience Management (XM) Platform and creator of the XM category, today announced WorkDifferent 2021, a breakthrough digital event on April 13, 2021, to celebrate the leaders who are choosing…

Cloudflare Opts for Qualtrics BrandXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Cloudflare, a security, performance, and reliability company, has selected Qualtrics BrandXM. Marketing Technology News: Rajeev Singh Rathore Joins RingCentral as VP of Global Service Provider Partnerships "To build a brand that inspires trust from customers, you have to keep a constant pulse on perceptions and expectations," said Brian Stucki, EVP and GM of CustomerXM and BrandXM, Qualtrics. "By leveraging…

Digimind Adds Qualtrics, Microsoft Teams, and Google Data Studio Apps to the Digimind Marketplace

Digimind announces the availability of integrations with Qualtrics, Microsoft Teams, and Google Data Studio, as well as 2,000+ other apps in the Digimind Marketplace, thanks to its new Zapier connector. Digimind is the only global social listening and market intelligence platform offering this level of integration choices to its customers. In 2018, Digimind launched its Marketplace with 25 out-of-the-box integrations, including Salesforce CRM, Microsoft SharePoint, Jive, and Tableau Software. Today, the Digimind…

Toyota Research Institute Opts for Qualtrics CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Toyota Research Institute, Toyota's in-house research company, has selected Qualtrics CoreXM. Marketing Technology News: Cisco To Acquire IMImobile "Every leading brand is charged with turning data-driven decisions into immediate actions," said Scott Fynn, Senior Director of Product Management, Qualtrics. "Measurement on its own is just a tool — businesses are remembered by the actions they take. With CoreXM,…