SilverTech, a national digital marketing and technology agency, announced an official partnership with the technology provider, Akumina, of Nashua, New Hampshire. The Akumina platform is a modern Intranet & Employee Experience Platform (EXP). Marketing Technology News: IAS Now Offers Fraud & Viewability Measurement Across Pinterest SilverTech will be utilizing the Akumina platform to deliver transformative workspace solutions and will offer clients a branded, hyper-personalized workplace experience that…

New Biometric Authentication, Integrated Self-Service Chat, New Asset Discovery and Automation Bots, Deliver Better Employee Experiences and Outcomes, Resolving up to 80% of Issues Before Users Report Them Ivanti, the company that automates IT and Security Operations to discover, manage, secure and service from cloud to edge, announced enhanced capabilities for the Ivanti® Enterprise Service Management portfolio, which includes service management, asset management and automation solutions. The new releases give service…

Hexaware, a Leading Global IT Consulting & Digital Solutions provider, announced the launch of COCO, the Unified Teams Bot built for Microsoft Teams, on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. With the unprecedented times in the backdrop, Hexaware is now more focused on delivering touchless, immersive experiences, and automation-led cost savings for customers who have moved to remote working. Hexaware also recognizes the market need to build and foster cloud…

Bain & Company, Deloitte Digital, EY, and Reputation.com win this year's Qualtrics Partner of the Year Awards, in celebration of their work to helping companies around the world navigate and respond to key business challenges Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced that the Qualtrics Partner Network (QPN) has expanded to over 200 global member companies within its second year.  QPN partners are now integral to driving breakthrough business…

Recognized for Advanced Data Transformation capabilities and Ease of Use by customers MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution…

Qualtrics EmployeeXM named a Leader in Forrester report and receives a Differentiated rating across seven criteria Qualtrics, the creator of the experience management category, announced that it has been named a leader in Forrester's report – The Forrester New Wave: EX Management Platforms for Large Enterprises, Q1 2020. Qualtrics is the only Leader who received a Differentiated rating in seven of ten criteria. Marketing Technology News: Over 50,000 Visitors Turn to Virtual Exhibition Platform "Forrester's…

Confirmit achieves a differentiated rating in the market approach, customisation, and recommendations and workflow criteria Confirmit, the leading global solutions provider for Employee Experience (EX), Customer Experience (CX), and Market Research was named a Leader by independent research firm Forrester in a new report: The Forrester New Wave: EX Management Platforms For Large Enterprises, Q1 2020. Marketing Technology News: Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer The Forrester New Wave EX…

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organization Genesys, the global leader in cloud customer experience and contact center solutions, has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve…

Digital Document Transformation Suite offers new features that enable professionals to transform and automate to conquer the day, the week and the quarter Conga, the leader in end-to-end Digital Document Transformation (DDX), unveiled its future vision for the next-generation of Digital Transformation at its annual conference, Conga Connect 2020. The company also introduced enhancements across its Digital Document Transformation Suite that enable organizations to accelerate sales cycles and enhance the customer…

Verdane Capital IX (Verdane) Is the Major Investor in Data Visualization Reporting Firm Dapresy AB and Will Merge the Two Companies Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualization reporting firm Dapresy and will merge the two companies. "The combination of the Dapresy and Confirmit solutions will be unmatched in the…

New Report from RedThread Research Acknowledges Medallia’s Leadership in Signal Aggregation and Continuous Listening for a Complete View of EX Medallia, Inc., the global leader in experience management, announced it has been recognized as the most advanced employee experience platform in the guiding analytics category of the People Analytics Technology report by renowned research firm, RedThread Research. Marketing Technology News: Intuiface Unveils BrightSign Support Medallia’s placement is a result of the breadth…

Employee experience software enables enterprises to gather continuous data on their work culture and environment through staff surveys that provide feedback on the organization. This solution differs from performance management tools that firms use to track company, division, group, and individual goals. Employee satisfaction software has become popular because it has companies that need to retain their staff as attrition costs are enormous. Therefore, it has become imperative for organizations to boost employee retention…

New Mobile App Delivers Personalized Consumer-Grade Experiences for Global Employees Topia, the leading provider of Global Mobility Management (GMM) software, announced the release of the Topia Go mobile app. The new app delivers a consumer-grade experience that enables employees from Marketing, Sales and other high-speed teams to manage their relocations and assignments while on the move, whenever and wherever they are. At the time of this announcement, Sten Tamkivi, Topia's Chief Product Officer, said, "Our goal is to…

Today, Forrester has announced the 2020 predictions, identifying the key market dynamics that will impact companies' growth in the coming year. 2020 will be the year that moves leaders' attention to adaptability: the ability to understand and anticipate market dynamics — and rapidly exploit opportunities, both big and small. Factors including heightened values-based consumer activism; the lack of clarity around Brexit; automation, Artificial Intelligence (AI) and robotics moving deeper into the organization; and…

Rankings based on customer reviews and aggregated online data in G2 Grid Reports Qualtrics, the leader in experience management, announced that it was named the top enterprise leader in the most recent G2 Grid Report for Customer Experience and Employee Experience. Its Research Core product was rated in the top 3 in its category. Qualtrics is the only experience management company listed as a leader in multiple categories. G2 releases Grid and Index Reports that rank products based on reviews gathered from its community,…

Topgolf drives fun & engaging experiences to a global community of over 13 million consumers & 15,000 employees; expects to continue its innovation of world-class in-person and digital experiences via InMoment’s feedback approach Topgolf has selected InMoment, the leading cloud-based experience intelligence platform, to provide the rapidly growing company with the ability to better understand its unique and multifaceted human experience from both a customer experience (CX) and employee experience (EX)…

EX Cloud Key Element in Inmoment’s New Experience Intelligence (XI) Platform InMoment, the leading provider of Experience Intelligence (XI), announced the Employee Experience (EX) Cloud, a key element of the company’s pioneering Experience Intelligence (XI) Platform, which also launched. The introduction of a distinct environment to address employee experience is an extension of InMoment’s 10+ years of expertise in the discipline and gives HR professionals powerful new tools to understand employee perception, including…

Speakap Q4 2018 State of Frontline Employee Communications Report Finds Private Messages, Comments & Photos/Videos Made up the Lion's Share of Content on Enterprise Social Network In highly competitive marketplace, a company's success is directly linked to the quality of the employee experience. Delivering an exceptional employee experience is no easy feat – and is often confounded by outdated, inefficient communications tools and processes, device/digital overload and email clutter. But when frontline employees share…

Expanded Relationship Helps Organizations Address the Challenges of Today's Rapidly Changing Global Talent Marketplace Oracle and LinkedIn announced that they are working together to help HR professionals meet the shifting demands of the talent economy. A series of new integrations between Oracle's Human Capital Management Cloud (Oracle HCM Cloud) and Taleo Enterprise Edition, and LinkedIn, will help HR teams attract, engage and retain employees by growing their talent pool, improving the candidate experience, enhancing…

Frost & Sullivan's brief highlights that PM tools that make agents' jobs simpler and allow them to better connect and serve customers will ultimately impact CX A differentiated customer experience (CX) is at the heart of service delivery in the contact center industry. Businesses are acknowledging that one of the best ways to achieve this ideal end state is to create an engaged and happy workforce. This has resulted in a surge in the demand for performance management (PM) solutions that can help agents better serve…