Browsing Tag

employee experience

Medallia for Microsoft Dynamics 365 Now Available on Microsoft AppSource

 Brings the voice of the customer directly into Microsoft Dynamics to deliver more meaningful sales and service engagements Medallia, Inc. (MDLA) a market leader in customer and employee experience, and a Microsoft partner, announced today the availability of Medallia for Microsoft Dynamics 365 on the Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Marketing Technology News: Light at the End of the COVID Tunnel: Advertisers Take Stock of Pandemic Best…

Productiv Raises $45M to Accelerate SaaS-Driven Business Transformation

Productiv, the leading SaaS Management Platform, announced it has closed a $45M Series C funding round led by IVP with additional participation from existing investors Accel, Norwest Venture Partners, Okta Ventures, and new strategic investor Atlassian Ventures. In conjunction with the financing, Steve Harrick of IVP will join the Productiv Board of Directors. This latest financing brings the company’s total funding raised to $73M and underscores continued momentum. During the last year, Productiv has more than…

Why Should SaaS Companies Focus More On Better Security While Enhancing CX Initiatives?

The Covid-19 pandemic has not only brought out the need for marketing and sales teams to optimize use of their martech and salestech to drive better customer journeys and online buying experiences, it has also showcased the need for marketing, sales and especially IT leaders to focus on the security of their customer and in-house data and processes during this extended remote work phase. Aaron Wilmot from JumpCloud shares some thoughts: _______ Tell us a little about yourself Aaron…we’d love to hear a little bit about…

Higher Logic Appoints Joanna Luth as Chief People Officer

Higher Logic, the industry-leading, human-focused engagement platform, today announced Joanna Luth as its new Chief People Officer. Joanna Luth is a human resources (HR) executive with over 20 years of experience. As the Chief People Officer at Higher Logic, Luth will lead the people strategy for the company, oversee the People Team, and report to CEO, Kevin Boyce. With a "person first, employee second" philosophy, Luth will focus on developing, retaining, and attracting top talent and expanding Diversity, Equity,…

Korbyt Expands Platform with New Space Management Feature Capabilities for the Hybrid Workplace

Korbyt, the leading workplace experience platform, today announced the latest release of an enhanced feature called Space Management enabling companies to import maps of office layouts, manufacturing areas, and common spaces so employees or visitors can easily find and reserve safe meeting space in any physical workplace location. Admin users can create regions on their maps that comply with social distancing safety guidelines, inform users if available spaces are at capacity, and once reserved, connect to the company's…

Coveo Research Finds Lack of Online Relevance Costing Revenue, Impeding Customer Service, Overwhelming Employees, Turning off Shoppers

Coveo, a leader in relevance platforms that transform search, recommendations, and personalization, today announced its inaugural Relevance Report, which showed that satisfactory customer experience hinges on the ability to provide one thing: relevance. “Digital technologies have driven sky high online expectations, and the situation is only getting more challenging for brands. Relevance, convenience, and simplicity are now not only expected, but demanded,” said Louis Têtu, CEO and Chairman at Coveo. “In the post-pandemic…

Medallia To Acquire Decibel, Leader in Digital Experience Analytics

Delivers Powerful Unsolicited Experience Signals Across Digital Channels Medallia Inc., the global leader in customer and employee experience and engagement, today announced it has entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics. With this acquisition, Medallia’s leading customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers at every point…

PlanSource Shares Review of 2020; Benefits Administration Tech Leader Reports Growth Across Partnerships, Products and Performance

PlanSource, the technology company that automates and simplifies employee benefits programs, today shared a recap of 2020 and its direction for 2021. More than 1,000 new employers representing 1.6 million employees selected PlanSource to simplify and automate their employee benefit programs in 2020. PlanSource now serves more than 7.5 million consumers across 5,000 customers through its work with more than 500 brokers and resellers. The company’s 100 percent digital experience, real-time APIs and easy-to-use…

Crew Launches Crew Email, the First Fully Unified Inbox, Custom Built for Frontline Employees

Crew, the #1 digital workplace for frontline teams, has launched Crew Email, a feature designed to further streamline frontline communication by providing hourly and shift-based employees with instant, personalized access to crucial company information. Crew Email accomplishes this by automatically generating a secure email address for every frontline employee. This process doesn’t require any of the traditional technical overhead, licensing, and deployment costs associated with creating employee email addresses. “Prior…

TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021

Honor includes recognition as one of the best employers for veterans, new grads, women, and diversity TTEC Holdings, Inc., a leading digital Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, announced it was named as one of America's Best Employers of 2021 by Forbes magazine. In addition to being named as a top 500 employers in America, TTEC is also extremely proud to be ranked as one of the: Best Employers for Veterans Best Employers for New Grads Best…

Alter Agent’s Study Examines Year-Long Trends Surrounding Consumer Fear and Anxiety

"A company’s success isn’t just measured in dollars or stock price anymore: it’s measured by how that company builds its internal culture and acts within its community," says the new Alter Agent's research series that started in 2019. The final edition of the series "Facing Fear: Overcoming Consumer Anxiety" explores consumers' minds to understand how a momentous period of change has affected us, what the new landscape looks like, and where we can go from here. Here's what it revealed. The Working Methodology The survey…

Dynamic Signal Appoints Cameron Kinloch Chief Financial Officer

Dynamic Signal names industry leader Cameron Kinloch to CFO position to spearhead financial initiatives and develop scalable processes as the company continues to grow Dynamic Signal, the leading Employee Communication and Engagement platform, announced the appointment of Cameron Kinloch as Chief Financial Officer. This announcement comes as the company continues its rapid growth to meet accelerating market demand as companies around the globe increasingly recognize the importance of creating a workforce that connects,…

Dynamic Signal Appoints Michelle Kerr as Chief Marketing Officer

Dynamic Signal names industry leader Michelle Kerr to CMO to lead expanded marketing initiatives amid increased market demand Dynamic Signal, the leading Employee Communication and Engagement platform, announced the appointment of Michelle Kerr as Chief Marketing Officer. This announcement comes as the company continues to scale to meet market demand and as companies around the globe increasingly recognize the importance of a more connected workforce. Previously, Kerr served as CMO for disruptive software companies Lever…

Medallia Announces Product Enhancements Aimed at Managing Disrupted Remote Workforces

New employee experience, remote workforce and contact center solutions to improve digitally focused employee and customer experiences Medallia, Inc., the global leader in experience management and engagement, announced a number of product enhancements designed to help companies positively engage with newly distributed and disrupted workforces. These enhancements include new offerings for diversity and inclusion and real-time digital employee engagement as well as critical partner integrations to help organizations connect…

Zendesk Research Predicts: Business Success in 2021 Hinges on Delivering Exceptional Customer Experiences

Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding, making it harder for businesses to meet expectations in a post-pandemic world Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the global Zendesk Customer Experience (CX) Trends Report 2021 shows the customer experience is increasingly crucial to business success, and that the most successful companies are adopting new technology at record speed. In fact, new…

Jitterbit Unveils Employee 360 Solutions to Simplify and Accelerate Human Resource Management

Empowers Organizations to Deliver a Seamless Consumer-Grade Experience for both Employees and Employers, From Initial Recruitment Through Offboarding Jitterbit, the API transformation company, announced Employee Experience “EX API360”, a series of new use-case-driven integration process templates and best practices designed to strengthen HR management across the entire employee lifecycle. EX API360 solutions build on Jitterbit’s industry-leading API360 framework to integrate key apps, services and platforms for applicant…

SMG and SafetyCulture Partner to Help Brands Ensure Business Operations Are Built to Exceed Customer Expectations

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new partnership with SafetyCulture, a leading workplace safety and quality software provider. The partnership helps multi-unit brands uncover rich location-level insights to gain a more holistic view of the customer experience. SafetyCulture’s flagship product,  iAuditor, helps brands to enhance operations and foster high-performing, safer workplaces with easy-to-use digital…

McColl’s Retail Group Launches Customer Experience Management Programme With SMG

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management programme with McColl’s Retail Group. The leading convenience chain is working with SMG to collect, manage and analyse customer feedback across its large estate. McColl’s Retail Group operates a network of convenience stores and newsagents that provides essential groceries and services to more than 1,400 neighbourhoods across the United Kingdom.…

InMoment Acquires Digital Feedback Leader Wootric to Accelerate Pursuit of Experience Improvement for World’s Leading Brands

Combination brings a self-serve, scalable, and always-on digital sensing capability—with robust customer journey analytics—to InMoment’s current offerings Helps leading brands seamlessly expand their digital ‘in-the-moment’ signals from any interaction point, including product and in-app, without sending customers into offline survey channels InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide…

Hootsuite Names Tara Ataya as First Chief People and Diversity Officer

Hootsuite puts its people at the heart of its next phase of growth Hootsuite is very excited to announce the promotion of Tara Ataya, previously VP, People, to Chief People and Diversity Officer. In her new role, she will elevate Hootsuite's focus on the employee experience—as the company grows and scales its business, and navigates a new distributed global workforce. Tara will orchestrate Hootsuite's diversity strategies to rapidly implement them company-wide and will represent employee voices in the C-Suite. “Tara’s…