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employee experience

Qualtrics Expands to More Than 300 Partners and 100 Technology Integrations within the Qualtrics Partner Network to Empower Organizations…

The Qualtrics Developer Platform, a core element of the Qualtrics Partner Network, extends customers' existing technical capabilities and systems by integrating to the Qualtrics XM Platform in order to support the four core experiences of business Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Qualtrics Partner Network has expanded to more than 300 partners over the past 12 months. In addition, the Qualtrics Developer Platform, part of the Qualtrics Partner…

Medallia Partners with Tableau to Help Companies Visualize Customer Experience Data and Get it Into the Hands of More Customer-Facing…

New partnership and integration gives Medallia customers API-based connector to integrate Medallia experience management feedback insights into Tableau Medallia, (MDLA) the global leader in experience management, announced it has partnered with Tableau, the leading analytics platform. This partnership brings together Medallia’s best-in-class experience insights with Tableau’s advanced analytics and data visualization capabilities enabling more people across the enterprise to uncover powerful insights and make data-driven…

Sage Equips Customers to Create Intelligent Organizations by Embracing Digital Transformation at Sage Intacct Advantage 2020

At its annual customer conference, Sage highlighted several product enhancements to support Sage Intacct customers along three key areas: Continuous Accounting – new front- to back-office integration via the new Salesforce Advanced CRM Integration for Nonprofits Continuous Trust – new AI-powered functionality to ensure accuracy for journal entries with Outlier Detection for General Ledger Continuous Insight – expanded reporting and analytics capabilities with the Sage Intacct Interactive Visual Explorer Sage,…

National Business Research Institute Recognizes Avtex for their Commitment to Employee Experience

High levels of Employee Experience earn Avtex a place in NBRI's Circle of Excellence The National Business Research Institute (NBRI) is pleased to welcome Avtex to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations with high levels of Employee Experience (EX). To qualify for this honor, the organization must score at or above Stretch Performance which is at the 75th percentile of their industry, or the organization must improve a statistically significant 5 or more percentiles at the…

Carolyn Moore Joins Auth0 Leadership Team as Senior Vice President of People

Former People Lead at Apple and Mercedes-Benz strengthens management team Auth0, the identity platform for application builders, announced that Carolyn Moore has joined the company as Senior Vice President (SVP) of People. With more than three decades of experience in global human resources, Moore will be integral in furthering Auth0’s commitment to its award-winning culture and being a world-class organization during its next phase of rapid growth. Marketing Technology News: Dun & Bradstreet Enters Into Agreement to…

SMG Announces Partnership With Video Feedback Leader Voxpopme

Service Management Group (SMG), a global customer, patient and employee experience management provider, and Voxpopme have announced a strategic partnership to help brands advance qualitative insights through the capture and analysis of video feedback. As an experience management provider to more than 500 brands, SMG combines platform technology and professional services to uncover customer, patient and employee insights, boost loyalty and drive business outcomes. The partnership with Voxpopme gives SMG’s clients the…

Kameleoon Delivers ROI of 291% and $5.8 Million in Benefits to Enterprise Organizations According to New Total Economic Impact Study

Study conducted by an independent research firm confirms that Kameleoon's testing and personalization platform improves conversion rates, increases cross-sell and reduces campaign costs Kameleoon released a commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting, which highlights that enterprise organizations that deploy its AI-driven experimentation and personalization platform benefit from a three-year ROI of 291% and payback in under three months. The study, titled The Total Economic…

European Wax Center Launches Customer Experience Management Program with SMG

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with European Wax Center. The personal care brand franchise is partnering with SMG to advance the guest experience, uncover insights and drive loyalty across its growing network. Founded in 2004 by the Coba brothers out of their father’s salon, European Wax Center (EWC) has grown to include more than 750 centers across the United States.…

Aternity Receives Application Certification from ServiceNow

ServiceNow Integration Enables IT to Decrease the Time to Detect and Resolve End-User Device Issues to Expand DEM Platform’s Value During Remote Work Era Aternity, the enterprise-class Digital Experience Management Company™, announced it received certification of its new integration with ServiceNow, which is available in the ServiceNow Store. The Aternity Digital Experience Management (DEM) Platform successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration…

InMoment Research Reveals Brands Should Prioritize Empathy and Emotion to Improve Customer and Employee Connection

Business strategy shifts needed due to COVID-19; accelerating digital, pivoting delivery channels, different communications and tone required to build trust InMoment, the leading provider of Experience Intelligence (XI)™, announces an exclusive European-wide report analysing the long-lasting impacts on customer experience (CX) and employee experience (EX) as Europe emerges from the pandemic. The report is available for immediate download by brand leaders and customer and employee experience professionals. Analysis of the…

InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution

Unique emotion-based analytics underpins offering revealing important signals behind how to bring employees back to the office in the right way InMoment, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as…

Qualtrics and Korn Ferry Announce Significant Expansion of Strategic Partnership

Two leaders in employee experience build upon successes in first year of the partnership to meet evolving employee listening needs Qualtrics, the leader in employee experience and creator of the experience management (XM) category, today announced with Korn Ferry, a global organizational consultancy, the expansion of their strategic partnership. Over the last 12 months, the firms have worked to seamlessly incorporate Korn Ferry's proprietary "Engaged Performance" framework and research onto the Qualtrics XM Platform.…

Three Ways the COVID-19 Pandemic is Shaping the Future of Customer Experience

As the COVID-19 pandemic is keeping many of us in our homes, the future of Customer Experience in online shopping is a big predicament for all e-commerce brands. As the COVID-19 pandemic is keeping many of us in our homes for the foreseeable future, online shopping has become the go-to way Americans are getting essential (and non-essential) items. In fact, the volume of online shopping increased by 25% since the start of March. But, with difficulty getting delivery time slots for groceries and slower shipping times for…

Sitel Group’s High-Demand Work At Home Capabilities Spark Client Growth And Launch Of Global MAXhubs

MAXhubs - the reimagined contact center - enable employee flexibility, improve employee experience and create a more agile and resilient business model for brands Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announces that the strength of its Sitel at Home capabilities has sparked client growth, with an additional 2,500 positions announced within the Philippines market. Demonstrating expertise in deployment to work from home…

nThrive Chooses Qualtrics

Qualtrics, the leader in customer experience and creator of the experience management category, announced that nThrive has selected Qualtrics. CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to improve the customer experience and impact key business outcomes such as customer lifetime value, acquisition, and retention. Marketing Technology News: Passageways Introduces Native Zoom Integration With OnBoard Qualtrics, the leader in customer experience and…

Siemens Cooperates with Atos and Nexthink to Turn Data into Experience

Atos, a global leader in digital transformation, announces one of the world's largest digital workplace deployments. “Digital Experience Management” has been rolled out together with Siemens IT to 300,000 employees in 111 countries, who are benefiting from major improvements in their digital workplace transformation, utilizing data and enhancing their experience. The companies have worked together as close strategic partners handling project and service delivery. As a result of this now enhanced endpoint eco-system, Siemens…

Citrix: Making Remote Work Work

Company launches virtual series to provide insights and best practices for keeping employees engaged and productive while working from home It’s being touted as the “new normal.” But for most companies and their employees, remote work is anything but. To help them adapt, Citrix Systems, has launched Remote Works, a new virtual series designed to share tips and best practices for staying engaged and productive while working from home. “Working from home is perhaps the biggest change in the way business is done that the…

Confirmit Shares Resource Hub to Support the Insight Industry

Resource Hub enables insight professionals to play their part in building stronger future for their organisations Confirmit has announced a series of initiatives designed to support the Market Research, Customer Experience (CX), and Employee Experience (EX) industries over the coming months as result of the COVID-19 pandemic. The COVID-19 Resource Hub delivers a programme of solutions and resources that will help insight professionals interact with each other, learn from Confirmit’s experienced consulting team, and take…

SurveySparrow Ranked #1 in G2’s Fastest Growing Products 2020

SurveySparrow, an end-to-end conversational experience management platform, has ranked #1 in G2's Fastest Growing Products 2020. SurveySparrow has also been named a leader by G2 in the best survey software category in the Spring Report 2020, the Survey Momentum Grid of Summer 2019, and in the best survey software category for Winter 2020 in G2 Crowd Grid. SurveySparrow is the world's first online survey software to offer both a conversational as well as a form-like output, increasing survey completion rates by a whopping…

Sojourn Solutions Announces Strategic Partnership With Rainmaker Associates to Drive Data-Enabled Customer Centricity

Sojourn Solutions, a world-class marketing operations consultancy specializing in marketing automation solutions, is partnering with Rainmaker, which delivers transformative Salesforce-based solutions, to help its clients drive improved customer and employee experiences that deliver measurable business results Sojourn Solutions, a world-class marketing operations consultancy specializing in marketing automation solutions, is partnering with Rainmaker, which delivers transformative Salesforce-based solutions, to help its…