Browsing Tag

employee experience

Zendesk Research Predicts: Business Success in 2021 Hinges on Delivering Exceptional Customer Experiences

Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding, making it harder for businesses to meet expectations in a post-pandemic world Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the global Zendesk Customer Experience (CX) Trends Report 2021 shows the customer experience is increasingly crucial to business success, and that the most successful companies are adopting new technology at record speed. In fact, new…

Jitterbit Unveils Employee 360 Solutions to Simplify and Accelerate Human Resource Management

Empowers Organizations to Deliver a Seamless Consumer-Grade Experience for both Employees and Employers, From Initial Recruitment Through Offboarding Jitterbit, the API transformation company, announced Employee Experience “EX API360”, a series of new use-case-driven integration process templates and best practices designed to strengthen HR management across the entire employee lifecycle. EX API360 solutions build on Jitterbit’s industry-leading API360 framework to integrate key apps, services and platforms for applicant…

SMG and SafetyCulture Partner to Help Brands Ensure Business Operations Are Built to Exceed Customer Expectations

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new partnership with SafetyCulture, a leading workplace safety and quality software provider. The partnership helps multi-unit brands uncover rich location-level insights to gain a more holistic view of the customer experience. SafetyCulture’s flagship product,  iAuditor, helps brands to enhance operations and foster high-performing, safer workplaces with easy-to-use digital…

McColl’s Retail Group Launches Customer Experience Management Programme With SMG

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management programme with McColl’s Retail Group. The leading convenience chain is working with SMG to collect, manage and analyse customer feedback across its large estate. McColl’s Retail Group operates a network of convenience stores and newsagents that provides essential groceries and services to more than 1,400 neighbourhoods across the United Kingdom.…

InMoment Acquires Digital Feedback Leader Wootric to Accelerate Pursuit of Experience Improvement for World’s Leading Brands

Combination brings a self-serve, scalable, and always-on digital sensing capability—with robust customer journey analytics—to InMoment’s current offerings Helps leading brands seamlessly expand their digital ‘in-the-moment’ signals from any interaction point, including product and in-app, without sending customers into offline survey channels InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide…

Hootsuite Names Tara Ataya as First Chief People and Diversity Officer

Hootsuite puts its people at the heart of its next phase of growth Hootsuite is very excited to announce the promotion of Tara Ataya, previously VP, People, to Chief People and Diversity Officer. In her new role, she will elevate Hootsuite's focus on the employee experience—as the company grows and scales its business, and navigates a new distributed global workforce. Tara will orchestrate Hootsuite's diversity strategies to rapidly implement them company-wide and will represent employee voices in the C-Suite. “Tara’s…

isolved Hires James Norwood as Chief Marketing and Strategy Officer

Enterprise software veteran joins executive leadership to help accelerate next phase of growth through a focus on transformational employee experience isolved, a Fall 2020 G2 Leader in Workforce Management, has named James Norwood as its chief marketing and strategy officer. Norwood, a veteran with more than 30 years of enterprise software experience joins isolved fresh on the heels of its recent rebrand and launch of isolved People Cloud, an intelligently connected human capital management (HCM) platform designed to manage…

City National Bank Opts for Qualtrics EmployeeXM

Qualtrics, the leader in employee experience and creator of the experience management category, announced that City National Bank, one of the largest banks in the U.S., has selected Qualtrics EmployeeXM. Marketing Technology News: Medallia And Quantum Metric Offer Digital Engagement Monitoring "Financial Services is in the midst of a massive shift from the traditional model to digital engagement. This shift has a profound impact on the workforce — making employee experience programs more critical than ever," said Jay…

Boyd Gaming Chooses Qualtrics EmployeeXM — Empowering Companies to Actively Close Experience Gaps Across an Entire Organization

Qualtrics, the leader in employee experience and creator of the experience management category, announced that Boyd Gaming, one of the largest and most successful gaming and hospitality companies in the United States, has selected Qualtrics EmployeeXM™. Marketing Technology News: Vision Completes Acquisition of DX Marketing "Now, more than ever, organizations like Boyd Gaming are leading out and investing more to understand what their people need and take quick action to address employee experience gaps in real-time…

Qualtrics Expands to More Than 300 Partners and 100 Technology Integrations within the Qualtrics Partner Network to Empower Organizations…

The Qualtrics Developer Platform, a core element of the Qualtrics Partner Network, extends customers' existing technical capabilities and systems by integrating to the Qualtrics XM Platform in order to support the four core experiences of business Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Qualtrics Partner Network has expanded to more than 300 partners over the past 12 months. In addition, the Qualtrics Developer Platform, part of the Qualtrics Partner…

Medallia Partners with Tableau to Help Companies Visualize Customer Experience Data and Get it Into the Hands of More Customer-Facing…

New partnership and integration gives Medallia customers API-based connector to integrate Medallia experience management feedback insights into Tableau Medallia, (MDLA) the global leader in experience management, announced it has partnered with Tableau, the leading analytics platform. This partnership brings together Medallia’s best-in-class experience insights with Tableau’s advanced analytics and data visualization capabilities enabling more people across the enterprise to uncover powerful insights and make data-driven…

Sage Equips Customers to Create Intelligent Organizations by Embracing Digital Transformation at Sage Intacct Advantage 2020

At its annual customer conference, Sage highlighted several product enhancements to support Sage Intacct customers along three key areas: Continuous Accounting – new front- to back-office integration via the new Salesforce Advanced CRM Integration for Nonprofits Continuous Trust – new AI-powered functionality to ensure accuracy for journal entries with Outlier Detection for General Ledger Continuous Insight – expanded reporting and analytics capabilities with the Sage Intacct Interactive Visual Explorer Sage,…

National Business Research Institute Recognizes Avtex for their Commitment to Employee Experience

High levels of Employee Experience earn Avtex a place in NBRI's Circle of Excellence The National Business Research Institute (NBRI) is pleased to welcome Avtex to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations with high levels of Employee Experience (EX). To qualify for this honor, the organization must score at or above Stretch Performance which is at the 75th percentile of their industry, or the organization must improve a statistically significant 5 or more percentiles at the…

Carolyn Moore Joins Auth0 Leadership Team as Senior Vice President of People

Former People Lead at Apple and Mercedes-Benz strengthens management team Auth0, the identity platform for application builders, announced that Carolyn Moore has joined the company as Senior Vice President (SVP) of People. With more than three decades of experience in global human resources, Moore will be integral in furthering Auth0’s commitment to its award-winning culture and being a world-class organization during its next phase of rapid growth. Marketing Technology News: Dun & Bradstreet Enters Into Agreement to…

SMG Announces Partnership With Video Feedback Leader Voxpopme

Service Management Group (SMG), a global customer, patient and employee experience management provider, and Voxpopme have announced a strategic partnership to help brands advance qualitative insights through the capture and analysis of video feedback. As an experience management provider to more than 500 brands, SMG combines platform technology and professional services to uncover customer, patient and employee insights, boost loyalty and drive business outcomes. The partnership with Voxpopme gives SMG’s clients the…

Kameleoon Delivers ROI of 291% and $5.8 Million in Benefits to Enterprise Organizations According to New Total Economic Impact Study

Study conducted by an independent research firm confirms that Kameleoon's testing and personalization platform improves conversion rates, increases cross-sell and reduces campaign costs Kameleoon released a commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting, which highlights that enterprise organizations that deploy its AI-driven experimentation and personalization platform benefit from a three-year ROI of 291% and payback in under three months. The study, titled The Total Economic…

European Wax Center Launches Customer Experience Management Program with SMG

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with European Wax Center. The personal care brand franchise is partnering with SMG to advance the guest experience, uncover insights and drive loyalty across its growing network. Founded in 2004 by the Coba brothers out of their father’s salon, European Wax Center (EWC) has grown to include more than 750 centers across the United States.…

Aternity Receives Application Certification from ServiceNow

ServiceNow Integration Enables IT to Decrease the Time to Detect and Resolve End-User Device Issues to Expand DEM Platform’s Value During Remote Work Era Aternity, the enterprise-class Digital Experience Management Company™, announced it received certification of its new integration with ServiceNow, which is available in the ServiceNow Store. The Aternity Digital Experience Management (DEM) Platform successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration…

InMoment Research Reveals Brands Should Prioritize Empathy and Emotion to Improve Customer and Employee Connection

Business strategy shifts needed due to COVID-19; accelerating digital, pivoting delivery channels, different communications and tone required to build trust InMoment, the leading provider of Experience Intelligence (XI)™, announces an exclusive European-wide report analysing the long-lasting impacts on customer experience (CX) and employee experience (EX) as Europe emerges from the pandemic. The report is available for immediate download by brand leaders and customer and employee experience professionals. Analysis of the…

InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution

Unique emotion-based analytics underpins offering revealing important signals behind how to bring employees back to the office in the right way InMoment, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as…