Global Chatbot Leader yellow.ai Expands in the US and Announces the Launch of Voice AI Bots

World’s Leading Conversational CX Automation Platform, Formerly Yellow Messenger, Powers Biogen International, Edelweiss Broking, Waste Connections; to Bring AI to $1.3T Support Sector yellow.ai, the world’s leading Conversational CX Automation Platform, trusted by 700+ enterprises globally, today announced its plans for U.S. expansion and hiring, a corporate rebrand and the addition of Voice Virtual Assistants on its platform. The new Voice AI capabilities are augmenting the company’s existing strengths of…

Mutare Targets Growth Through Innovation, Adaptability, Data and the Power of Voice Communications

Mutare, Inc., a leading innovator in enterprise communications, has emerged from the Pandemic with exceptional sales momentum, a rejuvenated channel and an organizational conviction to drive market growth by investing and focusing on the power and effectiveness of voice communications. The Company has established an aggressive 18-month development roadmap with a firm, foundational vision and business strategy to launch evolutionary features for both the industry leading Mutare Voice Spam Filter and the enterprise favorite…

IntelePeer Announces Availability of Atmosphere Voice for Microsoft Teams to Further Support Secure Cloud Deployments

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, announced the availability of its Atmosphere® Voice for Microsoft Teams. Complete with first-class support, all-inclusive calling plans, flexible deployment, direct routing and dynamic 911, the reliable voice calling offering is ideal for businesses looking for easy migration, scalability, customization and security in their Microsoft Teams-based Unified Communications-as-a-Service (UCaaS) solution. Marketing Technology News: VIZIO and Verizon…

Localization Company BLEND Acquires GM Voices To Expand Its End-to-End Platform for all Localization Needs

BLEND, the leading AI-powered multi-market enabler, announced its acquisition of Atlanta-based GM Voices, a global leader in professionally-recorded voice, audio localization, and Voice Branding solutions. The rapid rise of social audio and voice-based communications, valued in billions, generates demand for multilingual voice localization among global brands. This acquisition allows BLEND to expand its offering and cater to all localization verticals and markets. Marketing Technology News:  Avtex Wins 2021 Pandemic…

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues NICE, today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to identify and then turn at-risk customers into loyal net promoters by automating and deploying real-time hyper-personalized, contextual, conversational surveys at scale. Enlighten AI Feedback vastly…

Adoption Of Evolve IP’s Microsoft Teams Voice Solution Outpacing Traditional Unified Communications As A Service (UCaaS)

Managed Service Provider Experiencing Significant YOY Growth Of Its Microsoft-based Solution As Businesses Choose Teams Over Traditional Phone Systems Evolve IP®, a leading managed cloud service provider of Work Anywhere™ solutions, today announced that its Microsoft Teams Direct Routing solution is outpacing traditional Unified Communications in both year-over-year growth (856%) and 2021 sales by a factor of 3:1.  Evolve IP's solution enables employees to use the same Teams capabilities they required in their homes during…

Cerence and SiriusXM Enter Into Agreement to Enhance Voice-Powered Entertainment Experience for Automakers and their Drivers

Drivers can use Cerence technology to access SiriusXM programming with simple and intuitive voice commands in vehicles equipped with SiriusXM satellite radios and next-gen SiriusXM with 360L radios Cerence Inc., AI for a world in motion, and Sirius XM Holdings Inc. (NASDAQ: SIRI), the leading audio entertainment company in North America, today announced that they are teaming up to bring Cerence’s conversational AI technology together with SiriusXM as part of a packaged offering for automakers. Marketing Technology News:…

Total Expert Launches TrueIntent to Help Financial Institutions Capture the Voice of the Customer

Total Expert, the CRM and customer engagement platform purpose-built for the financial services industry, today launched its voice of the customer module, TrueIntent, to empower financial institutions to capture zero-party data from customers, providing insight into customer needs and preferences to deliver a more authentic, relevant experience. Marketing Technology News: Alliance Develops Shared Diversity and Inclusion Goals To boost a personalized engagement strategy while maintaining trust, one in four CMOs will turn…

VoiceFriend Adds New Discharged Patient Module To Its Popular Integrated Messaging And Engagement Solution

VoiceFriend, LLC significantly enhances its premier Integrated Messaging and Engagement solution with the release of its new Discharged Patient module. This first-of-its-kind module was specifically designed to help post-acute care providers optimize discharged patient engagement, better ensuring patient well-being and satisfaction, and meet hospital network requirements – all while boosting census and increasing referrals. Developed with the direct input of leading post-acute care providers, VoiceFriend’s new Discharged…

ADP Recognized as a Customers’ Choice in 2021 Gartner Peer Insights ‘Voice of the Customer’: Cloud HCM Suites for 1,000+…

Industry analyst firm Gartner recognized ADP as a Customers' Choice with category distinctions in Midsize Enterprises and North America in its 2021 Gartner Peer Insights 'Voice of the Customer': Cloud HCM Suites for 1,000+ Employee Enterprises. Distinguished in both the Midsize Enterprises category and North America category representing enterprises with 1,000+ employees, ADP's recognition stems from ratings from end-user professionals who have experience purchasing, implementing or using ADP Workforce Now. Marketing…

PerfectServe Appoints Rodrigo Martínez, MD, as First Chief Medical Officer to Further Amplify Voices of Providers and Patients

PerfectServe, a leading provider of cloud-based clinical communication and collaboration (CC&C) and provider scheduling solutions, announced that Rodrigo Martínez, MD, has joined the company as its first-ever Chief Medical Officer. He reports to CEO Guillaume Castel and serves on a senior leadership team that now features three members with clinical backgrounds, including Chief Clinical Officer Kelly Conklin and SVP/GM of Provider Scheduling Mary Piepenbrink, whose careers both started in nursing. Dr. Martínez…

The Benefits of Voice Technology in Reducing Customer Frustrations

One question posed by the pandemic is how business can efficiently and effectively deliver outstanding customer service at scale. The does not mean removing humans from the equation but harnessing the power of voice technology to augment the services that people provide for greater customer service efficiency. It means using voice technology to properly understand the customer service issues your business is addressing and then leveraging the technology to drive efficiency through an organization for the benefit of its end…

Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the Customer Programme

Medallia, Inc. , the global leader in customer and employee experience, and KPMG in the UK, announced that they have been selected to deliver Marks & Spencer’s new Voice of the Customer Programme across its UK and International business. Powered by Medallia’s technology and delivered by KPMG in the UK’s customer consulting team, the programme will bring together all of Marks & Spencer’s global data sources within one platform. This can provide a live, connected view of the customer experience across the retailer’s…

Modev Announces Lineup for the Virtual VOICE Global 2021, Presented by Google Assistant, June 15-16

Modev, the company that brings together the voice technology community, announced the initial speaker lineup for VOICE Global 2021. The 24-hour voice tech virtual event will stream online starting June 15 at 6 p.m. ET and will end June 16 at 6 p.m. ET. Marketing Technology News: OneTrust is “Leading the Market Outright” and Ranked #1 in Market Share for Privacy Software "VOICE Global 2021 will bring the voice tech community from around the world together for an inside look at how brands around the world are…

Powering an Inclusive Future of Work: Cisco Unveils Webex Innovations that Enable Hybrid Work and Events, Ensuring Equal Opportunity and…

News Summary: Webex's new My Voice Only mode Webex Real-Time Data Loss Prevention All-new Webex Suite Webex velocity of innovation continues, introducing more than 800 new features and devices since September. All-new Webex Suite, including a new look and feel, supports hybrid work collaboration at 40 percent lower cost than a-la-carte. The integration of Slido's audience engagement capabilities and soon Socio's hybrid event management tools provide the most comprehensive…

AppTek Selected as a High-Quality Automatic Speech Recognition Solution Provider for CallMiner’s Open Voice Transcription Standard

Company's award-recognized multilingual automatic speech recognition technology integrates with CallMiner to deliver accurate recognition of voice-based customer interactions across 30+ languages and dialects, improving contact center performance and driving enterprise-wide insights AppTek, a leader in Artificial Intelligence (AI), Machine Learning (ML), Automatic Speech Recognition (ASR), Neural Machine Translation (NMT), Natural Language Processing / Understanding (NLU/P) and Text-to-Speech (TTS) technologies, today…

Voices: The Rise Of Remote Voice Actors Allows For Targeting And Localization

Voices, the world's leading marketplace for remote voice-over production and services, asked its leading voice over actors about the big trends they see in the targeting of creative campaigns as more brands turn to remote casting for voice over. "Clients of Voices are executing global campaigns with our voice over actors who deliver over 100 languages and accents. Next to remote live recording technology and hyper-localization, a noteworthy trend we've seen is the development of a so-called global accent," says David…

LogMeIn’s Rescue Live Guide Adds Video and Voice Capabilities to Help Businesses Provide Superior Virtual Support Experiences

LogMeIn, Inc. a leader in empowering the work-from-anywhere era with solutions such as GoTo, LastPass, and Rescue, today announced its Rescue Live Guide product has incorporated both two-way video and voice over internet protocol (VoIP) calling capabilities to its innovative co-browse functionality. Marketing Technology News: MarTech Interview with Dmitri Lisitski, Co-founder and CEO at Influ2 Rescue Live Guide offers businesses unparalleled flexibility that doesn’t place limits on where and how users can co-browse. It…

Voicify Releases Third Major Update Bringing Conditional Logic, Implicit & Explicit Personalization, a Marketplace & Preconfigured…

Voicify has released the third major update to the platform since its inception in 2017. Voicify 3.0 is notable in its delivery of features that fully categorize it as an enterprise solution, sitting within the ecosystem of digital platforms responsible for managing the customer experience. Marketing Technology News: LANDR Chosen As An Early Access Partner For New Sound SDK for TikTok In 3.0, Voicify enables brands to engage customers as individuals through personalization and connectivity to systems like CRM, PIM, CMS…

Sendbird Debuts Group Calls for Voice and Video So That Any Organization Can Build Its Own Clubhouse

New capabilities allow for greater social interaction and engagement Sendbird, the leading mobile engagement and communication company across in-app chat, voice, and video, today unveiled its new group calls capabilities for voice and video. With the latest Sendbird Calls API, it’s easier than ever to integrate high-quality group calling functionality to web and mobile applications. It enables developers to create another social interaction channel for users and extend chat experiences. Marketing Technology…