Haptik Announces Launch of Buzzo: Voice Assistant for eCommerce

One of the world's largest conversational AI companies announces new product to serve e-commerce brands globally Buzzo is a multilingual voice assistant enabling better search, discovery and purchase for e-commerce websites and apps First implementation is for JioMart - one of India's largest grocery platforms with more than 3 million orders a month Jio Haptik Technologies Limited, a subsidiary of Reliance Jio Platforms, announced the launch of its new product Buzzo, an AI-powered voice assistant to improve the digital…

Bazaarvoice Report: Consumer Shopping Continues to Go Digital, With UGC, New Private Labels, and Access to Product Sampling Driving Rapid…

Bazaarvoice highlights how meeting consumer expectations and demands via multiple retail channels is critical to success during and after the pandemic Bazaarvoice, Inc., the leading provider of product reviews and user-generated content (UGC) solutions, released its annual Shopper Experience Index. The global report explores how, largely due to the effects of COVID-19, consumer shopping preferences and behavior are rapidly evolving and how businesses should adapt to these trends. Marketing Technology News: ironSource…

Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK, Spain and Dubai, to enable companies to transform their customer experiences through enhanced messaging powered by Vonage. “VoiceSage provides businesses with fast, reliable and cost-effective ways of keeping in touch with their customers and staff” The VoiceSage Rich Media Messaging (RMM) solution is a messaging…

Denodo is a Customers’ Choice in the 2021 Gartner Peer Insights “Voice of the Customer”: Data Integration Tools Report

91% of the reviewers show willingness to recommend Denodo Denodo, the leader in data virtualization, announced that it was named a Customers’ Choice in the Gartner Peer Insights “Voice of the Customer”: Data Integration Tools, 8 February, 2021 report. With an overall rating of 4.6 out of 5, Denodo is one of the only two vendors to be named a Customers’ Choice in this market for 2021, among 17 vendors included in the report. Out of the 56 customer reviews that Denodo received, 91% are willing to recommend Denodo.…

Sinch AB (publ): Sinch Establishes Leadership in US Voice Communications Through Acquisition of Inteliquent

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Inteliquent, the largest independent voice communications provider in the United States, for a total cash consideration of USD 1,140 million on a cash and debt-free basis. The acquisition establishes Sinch as the leader in voice connectivity for both enterprises and telecom carriers in the US. The favorable unit economics of a fully owned network allows Sinch to maintain its…

Concentrix Creates Voice of the Customer Essentials Platform to Transform Customer Interactions

Concentrix’ Essentials platform—which builds on the success of its award-winning ConcentrixCX SaaS platform—helps businesses launch a superior Voice of the Customer (VOC) out-of-the-box solution delivering real-time feedback that helps optimize performance, improve interactions with clients, and create better brand experiences Concentrix, a leading global provider of customer experience (CX) solutions and technology, announced the launch of VOC Essentials, a rapidly deployable and cost-effective solution that combines…

Broadvoice Wins 3 Silver Stevie Awards for Outstanding Customer Service

Cloud Communications Provider Recognized for Best Customer Satisfaction Strategy, Best Customer Feedback Strategy and Best Front-Line Customer Service Team of the Year for Technology Industries Broadvoice, an award-winning provider of hosted voice, unified communications (UC), texting and SIP trunking services for businesses, announced today that it received three silver Stevie® Awards for Customer Service in the 15th annual Stevie Awards for Sales & Customer Service. Broadvoice was honored for:…

Cloud Collaboration Leader Dialpad Achieves Major AI Milestone After Analyzing More Than One Billion Minutes of Voice

Company reveals its real-time transcription model is more accurate than competitors’ Dialpad, Inc., the leading AI-powered cloud communications platform, announced a significant breakthrough regarding its proprietary Voice Intelligence (Vi™) AI technology. Dialpad’s Voice Intelligence combines automated speech recognition (ASR) and natural language processing to deliver real-time business optimization, including call coaching, automated note-taking, sentiment tracking, and transcription analysis. After years of continuous…

babyTEL Rebrands as Cloudli Communications to Focus on Next Generation Voice, Data and Messaging

Cloudli Bolsters Leadership Team to Execute on Business Growth Goals and Product Strategy in North America Cloudli Communications, Corp. (Cloudli), a leading provider of voice, data and messaging solutions, announced a new corporate identity (formerly babyTEL). The repositioning of the company as Cloudli better aligns its brand with its mission to enhance how businesses of all sizes communicate internally and with their customers – how, where and when they want – without compromising security, reliability and efficiency.…

Cohesity Recognized as a Customers’ Choice in 10 of 11 Category Distinctions in the Gartner Peer Insights ‘Voice of the Customer’: Data…

Cohesity is the only Vendor Named a Customers’ Choice for Global, Large, and Midsize Enterprises For the fourth time in a row, Cohesity announced it has been named a Customers’ Choice in the Gartner Peer Insights ‘Voice of the Customer’: Data Center Backup and Recovery Solutions report. Marketing Technology News: PlaceIQ’s Mobile Location Data Now Available On Bloomberg Enterprise Access Point In 2020, Gartner expanded the Peer Insights Customers’ Choice recognition to 11 category distinctions, including company-size…

The NAACP Partners with Getty Images to Amplify Black Voices

Getty Images, a world leader in visual communications, is partnering with the NAACP, the largest social justice organization, to amplify and expand the visual narrative of the Black community as it relates to characterizations in media and advertising on a national scale. In the coming months, the civil rights organization will collaborate with Getty Images to elevate the work of photographers, videographers, and illustrators who are telling stories about the Black experience. Additionally, both organizations will develop…

Groove is One of the Highest-Rated North America Customers’ Choice Providers in the 2020 Gartner Peer Insights ‘Voice of the Customer’:…

Sales engagement platform shares North American Customers’ Choice distinction with HubSpot, Oracle, and Salesforce Groove, the leading sales engagement platform for enterprises using Salesforce, announced that it is one of the highest-rated North America Customers’ Choice providers in the December 2020 Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation report. Groove received a 4.7 out of 5 rating from peer-sourced reviews included in the 2020 Gartner Peer Insights report for the Sales Force Automation…

Alchemer Recognized in the First Gartner Magic Quadrant for Voice of the Customer

Selection was based on Alchemer’s completeness of vision and ability to execute Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology, announced that it has been named in the first Gartner Magic Quadrant for Voice of the Customer. Marketing Technology News: AnyClip Launches VPAID, An Online Video Series About the Online Video Business “Our customers look to us to help them transform into customer-centric organizations, actively listening to the voices of their customers and…

VoiceBase Enables PCI Redaction for Freshworks

Freshworks uses VoiceBase to automate PCI Redaction to protect its customers’ sensitive data and enable quality customer experience VoiceBase, the leading AI-powered voice analytics provider, announced, Freshworks Inc., the customer and employee engagement software company is using VoiceBase to further enhance and protect the privacy of sensitive customer billing information. By redacting audio recordings through the VoiceBase stack of services, Freshworks is now able to automatically redact sensitive customer data and…

Broadvoice Announces Equity Investment from Crestline Investors

Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced a minority investment from Crestline Investors Inc. (Crestline), an institutional alternative investment management firm. Marketing Technology News: Unity and Snap Inc. Partner to Extend Ad and Tech Reach The investment will provide additional resources to further fuel Broadvoice's rapid expansion in the fast-growing UCaaS and CCaaS market while supporting its continued delivery of…

Nuvi Adds New Share of Voice Analysis for Better Brand Management

Nuvi's industry-leading social analytics for Enterprise brands has increased its relevance for brand management with Share of Voice analytics Nuvi's Social Customer Experience (CX) management platform utilizes many social analytic factors and sources to provide Enterprise brands with accurate and actionable insights. Brand management requires a holistic view of a brand's environment as well as their competitors'. Complete competitor data can be hard to gather for accurate analysis, but Nuvi's Share of Voice social…

Ooma Offers Direct Routing for Microsoft Teams Through a Global Data Network for Reliable Voice Experiences

Ooma, Inc., a smart communications platform for businesses and consumers, announced it is now offering Direct Routing for Microsoft Teams through a global data network, connecting Teams users to external phone lines and transforming Teams into a highly reliable business phone system. Microsoft Teams is rapidly gaining popularity, reaching 115 million daily active users as of last month, among organizations of all sizes seeking a powerful unified communications as a service (UCaaS) solution for video conferencing, screen…

InMoment Positioned as a Leader in the Gartner Magic Quadrant for Voice of the Customer

InMoment, the leading provider of Experience Improvement (XI) solutions, announced it has been named a Leader in the Gartner Magic Quadrant for Voice of the Customer. “Gartner defines voice of the customer (VoC) as a software application that integrates feedback collection, analysis, distribution and action into a single, interconnected platform to help you understand and improve the customer experience (CX).” Marketing Technology News: Integral Ad Science Expands Business Operations in India The report evaluated…

net2phone’s Slack Integration Enhances Collaboration with Intelligent Voice and Video

net2phone, a global provider of cloud communications solutions to businesses, announced net2phone for Slack. The integration brings intelligent video, voice, and call management capabilities to Slack, the leading channel-based messaging platform. net2phone for Slack installation processes are automated and fully managed. The integration simplifies day-to-day communications such as making and receiving voice calls, video conferencing, and text messaging. Call management becomes effortless with simplified and intelligent…

CustomerGauge Named in Gartner 2020 Magic Quadrant For The Voice of Customer

CustomerGauge added as niche B2B player in Gartner's 2020 VoC Magic Quadrant CustomerGauge, creator of the Account Experience category maximizing account retention and growth for B2B companies, announced it has been positioned by Gartner as a B2B niche player in the 2020 Magic Quadrant for the Voice of the Customer (VoC). Marketing Technology News: Tresorit Receives Gartner Peer Insights Customers’ Choice Distinction Gartner Inc., the world’s leading research and advisory company, published its 2020 Magic Quadrant for…