Voci, Turns the Biggest and Least Accessible Customer Data into Actionable Insights for All Departments and Enterprises

Voci, the leading provider of enterprise speech-to-text transcription and analytics, announced the close of its $8M Series B Round. The Series B round was led by Grotech Ventures (Grotech) and Harbert Growth Partners (Harbert). Voci plans to use this capital to accelerate sales and marketing while continuing its focus on delivering best-in-class technology for businesses seeking insights from their voice-based customer interactions.

Voci, a Carnegie Mellon spinoff, is the leading provider of software that delivers actionable insights from recorded or live voice. Its patented technology employs Artificial Intelligence (AI) and deep learning algorithms to deliver highly accurate transcriptions, as well as insights related to gender, sentiment, emotion, and speaker biometrics. Voci can process up to 150 hours of speech in 1 hour on a single 1u machine.

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“Customer experience is very important to our company’s success, and Voci has allowed us to turn the recorded audio from our customer interactions from an obligatory cost into a true asset. Voci’s advanced technology, completeness, and open architecture allow us to deploy speech analytics on our own terms. With Voci, we are able to take all audio from our retail environment, which has no skills-based routing and bucket those calls into specific subsets for auditing and review. This allows us to find the data immediately, a function that was impossible in the time prior to using Voci,” said Jonathan Diedrich, Director Customer Communication, Check Into Cash.

“Most companies are sitting on a goldmine of audio recordings that can deliver monetizable insights to sales, marketing, operations and compliance leaders. Limited and inflexible technologies have prohibited these insights from being surfaced, and Voci is delivering technology that changes the way people think about speech analytics.” said, Steve Fredrick, General Partner at Grotech Ventures.

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“Speech analytics has been out-of-reach for most companies and departments due to heavy fixed costs and ongoing services requirements. Voci delivers insights to virtually every department that relies on voice-based customer interactions by combining fast and accurate transcription with a flexible and open architecture,” said Tom Roberts, General Partner, Harbert Growth Partners

“We are thrilled to be partnering with Grotech and Harbert. This influx of capital will accelerate our goal of being the world’s premier solution for speech-to-text transcription in terms of capacity, quality, and scalability,” said Anthony Gadient, CEO, Voci Technologies.

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