Traditional assumptions about omnichannel messaging don’t cut it in today’s increasingly dispersed and digital world. Omnichannel messaging was originally premised on the question,…
Read More...

To say 2020 was a unique and challenging year is an understatement. But as businesses navigated the bumps in the road, we all still craved moments of camaraderie, inspiration and…
Read More...

Cresta, the real-time intelligence platform for customer conversations, announced the launch of Cresta for Customer Service, designed to enable customer care teams to deliver more…
Read More...

Like many other business transactions during the coronavirus pandemic, mergers and acquisitions (M&As) have been impacted by the need to cut back on operational spend with…
Read More...

Deloitte Digital announced a new offering uniting the organization's experience in large scale contact center transformations and human-centered design with the latest capabilities of…
Read More...

DWCC Ltd. is proud to announce the appointment of Derek Brown to lead its new Revenue as a Service offering. The problems faced by many new entrants and early stage startups to the EMEA…
Read More...

YouMail announced that it has acquired Thumbtel, a provider of app-based, direct-to-consumer communication services. Founded in 2008 and located in the United Kingdom, Thumbtel provides…
Read More...

Vera Quinn has been named Cydcor's Chief Executive Officer, the company announced earlier this week, adding CEO to Quinn's title of President. "To realize our vision of Cydcor as the…
Read More...

ArenaCX, the world's first customer service marketplace delivering responsive support to businesses, announced their partner app listing in the Zendesk Marketplace. The ArenaCX app…
Read More...

The COVID-19 pandemic impacted sales for global B2B companies in various ways, but all agree the focus for 2021 will be on sales and marketing efforts 2Checkout (now Verifone), the…
Read More...

Spindustry, a web development and digital marketing agency, has announced a new partnership with Znode, an enterprise B2B e-commerce platform. Spindustry supports e-commerce systems,…
Read More...

Secures Richer Loyalty Card Data, Mobile App Purchase Data & Media Data Numerator, a data and tech company serving the market research space, announced the acquisition of…
Read More...

Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscores how challenges facing customer service centers…
Read More...

Solvvy, the next-gen chatbot and customer support automation platform, announced a partnership with Zendesk, Inc., and integration with the Sunshine platform. Solvvy now seamlessly…
Read More...

Centerfield, a technology-driven marketing and customer acquisition company, announced the addition of AI-powered chat to its customer acquisition platform, Dugout. Centerfield…
Read More...

Survey finds that driving revenue is the main priority for most B2B marketers, while top marketers show better use of data, a segment-driven approach to marketing, and closer alignment…
Read More...

IstTek announces that it has recently joined the Cisco Solution Partner Program as a Solution Partner. The ever-increasing demand to communicate with customers through all possible…
Read More...

3CLogic, the leading provider of voice-enabled solutions for ServiceNow,  announced its selection by a major European energy multinational. The solution includes integration with…
Read More...

Cognigy, a global leader in Conversational AI, and Telekom, a leading telecommunications provider, announced a new partnership aimed at improving the customer journey through greater…
Read More...

Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider of Conversational AI solutions,…
Read More...