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Customer Service

A Necessary Paradigm Shift: How Conversation APIs will Deliver True Two-Way Omnichannel Messaging

Vikram Khandpur Jan 5, 2021 0
Traditional assumptions about omnichannel messaging don’t cut it in today’s increasingly dispersed and digital world. Omnichannel messaging was originally premised on the question,…
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B2B Commerce

5 Ways to Reimagine Company Holiday Parties

Trish Rexroth Dec 29, 2020 0
To say 2020 was a unique and challenging year is an understatement. But as businesses navigated the bumps in the road, we all still craved moments of camaraderie, inspiration and…
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Customer Service

Cresta Launches Real-Time Intelligence For Customer Service

PRNewswire Dec 23, 2020 0
Cresta, the real-time intelligence platform for customer conversations, announced the launch of Cresta for Customer Service, designed to enable customer care teams to deliver more…
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B2B Commerce

Merger Magic: How Agencies Can Prepare to Sell

Dan Berry Dec 22, 2020 0
Like many other business transactions during the coronavirus pandemic, mergers and acquisitions (M&As) have been impacted by the need to cut back on operational spend with…
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Customer Service

Deloitte Digital Elevates the Future of Contact Centers

PRNewswire Dec 22, 2020 0
Deloitte Digital announced a new offering uniting the organization's experience in large scale contact center transformations and human-centered design with the latest capabilities of…
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B2B Commerce

DWCC Welcomes Derek Brown as Head of Revenue as a Service

MTS Staff Writer Dec 21, 2020 0
DWCC Ltd. is proud to announce the appointment of Derek Brown to lead its new Revenue as a Service offering. The problems faced by many new entrants and early stage startups to the EMEA…
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Customer Service

YouMail Acquires Thumbtel

PRNewswire Dec 21, 2020 0
YouMail announced that it has acquired Thumbtel, a provider of app-based, direct-to-consumer communication services. Founded in 2008 and located in the United Kingdom, Thumbtel provides…
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Customer Acquisition

Cydcor’s Vera Quinn Adds Chief Executive Officer To Title

PRNewswire Dec 21, 2020 0
Vera Quinn has been named Cydcor's Chief Executive Officer, the company announced earlier this week, adding CEO to Quinn's title of President. "To realize our vision of Cydcor as the…
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Customer Service

ArenaCX Listed As Newest Partner In Zendesk Marketplace

PRNewswire Dec 21, 2020 0
ArenaCX, the world's first customer service marketplace delivering responsive support to businesses, announced their partner app listing in the Zendesk Marketplace. The ArenaCX app…
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B2B Commerce

2Checkout Releases The State of B2B Digital Commerce Findings

Globe Newswire Dec 21, 2020 0
The COVID-19 pandemic impacted sales for global B2B companies in various ways, but all agree the focus for 2021 will be on sales and marketing efforts 2Checkout (now Verifone), the…
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B2B Commerce

Spindustry and Znode Announce New E-commerce Partnership

prweb Dec 21, 2020 0
Spindustry, a web development and digital marketing agency, has announced a new partnership with Znode, an enterprise B2B e-commerce platform. Spindustry supports e-commerce systems,…
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Customer Data Platforms

Numerator Acquires Information Machine LLC To Expand Consumer-Sourced Data

MTS Staff Writer Dec 18, 2020 0
Secures Richer Loyalty Card Data, Mobile App Purchase Data & Media Data Numerator, a data and tech company serving the market research space, announced the acquisition of…
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Customer Service

Study: COVID Reshapes Traditional Customer Service

MTS Staff Writer Dec 18, 2020 0
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscores how challenges facing customer service centers…
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Intelligent Assistants

Solvvy’s Next-Gen Chatbot Platform Enhances Omnichannel Capabilities with Zendesk Sunshine

PRNewswire Dec 18, 2020 0
Solvvy, the next-gen chatbot and customer support automation platform, announced a partnership with Zendesk, Inc., and integration with the Sunshine platform. Solvvy now seamlessly…
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Customer Acquisition

Centerfield’s Dugout Platform Enhances Omnichannel Capabilities with AI-Powered Chat

Globe Newswire Dec 18, 2020 0
Centerfield, a technology-driven marketing and customer acquisition company, announced the addition of AI-powered chat to its customer acquisition platform, Dugout. Centerfield…
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B2B Commerce

Fortella Releases “State of B2B Marketing: 2021” Report, Examines the Traits of Top-Performing…

MTS Staff Writer Dec 17, 2020 0
Survey finds that driving revenue is the main priority for most B2B marketers, while top marketers show better use of data, a segment-driven approach to marketing, and closer alignment…
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Customer Service

IstTek Joins Cisco Solution Partner Program

PRNewswire Dec 17, 2020 0
IstTek announces that it has recently joined the Cisco Solution Partner Program as a Solution Partner. The ever-increasing demand to communicate with customers through all possible…
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Customer Service

3CLogic Continues to Expand International Presence

MTS Staff Writer Dec 17, 2020 0
3CLogic, the leading provider of voice-enabled solutions for ServiceNow,  announced its selection by a major European energy multinational. The solution includes integration with…
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Intelligent Assistants

Cognigy and Telekom Partner on Conversational AI

MTS Staff Writer Dec 17, 2020 0
Cognigy, a global leader in Conversational AI, and Telekom, a leading telecommunications provider, announced a new partnership aimed at improving the customer journey through greater…
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Customer Experience Management

Route 101 and Omilia Announce Disruptive New Partnership

MTS Staff Writer Dec 16, 2020 0
Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider of Conversational AI solutions,…
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