1WorldSync Community Sees 3x Increase In Users, Adds Sam’s Club, UNFI, and Meijer to Recipient Spaces Lineup
1WorldSync’s industry-leading support delivers 96% customer satisfaction ratings and more ways to get help when needed.
1WorldSync®, the leading provider of omnichannel product content solutions, announced that it saw a greater than 3x increase in user adoption of its community platform year-over-year, ending February 2022. In addition, three 1WorldSync retail and distributor partners have joined the Recipient Spaces section of the community platform: Sam’s Club, UNFI and Meijer.
“It has been wonderful to see such a trajectory of customer adoption of our community platform, both from brands and content recipients such as retailers and distributors,” said Christopher Aston, Vice President of Customer Experience at 1WorldSync, a Battery Ventures-backed SaaS provider. “We continue to make significant investments to ensure we provide the best support experiences in our industry. We believe it’s one of our core differentiators.”
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Launched in 2020, the 1WorldSync Community is a unique resource center and peer-to-peer discussion forum for commerce professionals, connecting brands with their retailer partners and enabling successful product content syndication via in-depth education, training and support resources. The community platform is one of several driving factors behind 1WorldSync’s leading customer satisfaction scores, which average 4.8 out of 5 stars, or 96%.
In addition to great support and training, 1WorldSync recently launched new subscription plans that enable its customers with end-to-end product content solutions for commerce. The new plans offer a simple way to consolidate services provided by multiple vendors and workstreams from multiple teams onto a single platform with an annual subscription. All plans—offered at Base, Plus, Pro and Premier levels—come with unlimited professional support and access to the growing community platform for always-on access and peer-to-peer engagement.
Customer Perspectives of the 1WorldSync Community & Support Experience
Jim Chapman, Johnsonville Sausage, LLC:
“Great service, response to issues, and learning that is enabled via Item Management and the community platform.”
Elena Valdez, Midway Importing:
“Customer service alone is why I’d tell the world about 1WorldSync!!!”
Amy Gilmore, Nature’s One:
“Easy to use and update products quickly, offers top-notch support and training on the product, big box recipients and related data topics. Fast and friendly customer service.”
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