New AI-Search Assistant Enables Customers to Get Answers and Find Information Within Seconds
Unika.ai, the next-generation of Knowledge Management software, announced the launch of its AI-powered Intelligent Knowledge Assistant (IKA). Delivered through the Unika platform, IKA is an enterprise solution that can answer FAQs, find assets, and supports complex research scenarios.
IKA is built on Microsoft’s Natural Language Processing engine and allows users to have real conversations or use simple utterances. IKA interprets the user’s intent and can provide an answer in seconds. IKA is the only conversational AI solution that can be surfaced across multiple devices and languages, regardless of whether users are using voice or text to communicate.
“A digital workplace houses your company’s priceless collective experience and knowledge, but if that information isn’t easily accessible, it offers no value to anyone,” said Jason Noble, President of Unika. “IKA solves this challenge by interpreting questions, searching through your collective knowledge, and providing the right information within seconds.”
Unika’s Intelligent Knowledge Assistants are being used by customers to enhance productivity across their entire organization. IKA can support customer service agents find information faster, assist business development reps with sales inquiries, or enhance your employee on-boarding experience. The addition of IKA to the Unika platform dramatically reduces the time that users spend searching for information and solves Enterprise Search challenges that Knowledge Managers have faced for years.
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