Kaloustian brings more than 25 years of proven enterprise growth to Hyland, where he’ll lead the company focus on driving customer success, services, support and renewals

Hyland, the leading provider of unified content, process and application intelligence solutions, and the pioneer of the Content Innovation Cloud™, is pleased to announce the appointment of Rob Kaloustian as Chief Customer Officer (CCO). In this role, Kaloustian will lead Hyland’s customer success, services, support and renewals teams, ensuring customers maximize the value of their Hyland solutions while driving innovation and business transformation.

“Rob is a seasoned technology executive and brings strong leadership, and deep understanding of enterprise customer needs to Hyland as we scale our global business to reach our next billion dollars in revenue,” said Hyland CEO, Jitesh S. Ghai. “His hunger for business transformation and driving market innovation ensure we deliver exceptional customer experiences and outcomes.”

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Kaloustian brings over 25 years of strategic experience in the global technology market to Hyland, specializing in customer success for enterprise customers. Prior to joining Hyland, he was SVP of Solution Engineering at Cloudera, and before this was Chief Customer Officer at BigCommerce. He also spent 20 years as a sales, services and customer success executive at Commvault and was the General Manager of Commvault’s first SaaS business.

In these leadership positions, Kaloustian was a champion for global customer success and scaling innovative customer solutions, while leading teams that drove customer services and support. His deep expertise in cloud-based solutions, AI, and digital transformation aligns with the Hyland vision of empowering organizations through intelligent content services and supporting global enterprise teams.

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“I’m proud to be joining Hyland at this critical point in the company’s evolution, and I am excited to lead our customer-centric approach and commitment to innovation,” said Kaloustian. “I look forward to working with our customers to help them harness the full power of our Hyland intelligent content solutions and drive meaningful business outcomes.”

As Hyland CCO, Kaloustian will focus on enhancing service capabilities, while driving customer satisfaction, and expanding strategic partnerships. His appointment reinforces the company’s commitment to delivering best-in-class support, AI-powered solutions, and a modernized, cloud-first content strategy that empowers international businesses across industries.