Over 160 meeting professionals gathered in Puerto Rico for one of the MICE industry’s most educational, collaborative and exclusive global conferences 

Global DMC Partners, the world’s premier centralized resource for in-person, hybrid, and virtual events, has successfully concluded its eighth annual Connection, its first in-person event following the global pandemic. More than 160 attendees, including 65 meeting planners, gathered April 7 to 10, at the El Conquistador Resort in Puerto Rico to discuss the state of the rebounding meetings, events and travel industry.

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“We were thrilled to finally be able to return to an in-person event this year,” says Global DMC Partners President and CEO Catherine Chaulet. “After much anticipation, our clients and DMC partners savored the time they had together to catch up, learn and network. Our goal was to create an open and approachable setting for attendees to make connections and share best practices across all levels, and we achieved that mission and so much more. Our industry is eager and ready to deliver terrific programs worldwide.”

Chaulet continued, “Having been virtual since 2020, we have a new appreciation for the importance of meeting face-to-face, and being able to host our annual event on the beautiful island of Puerto Rico made it that much more special.”

Chaulet kicked off the event with a keynote address, “Global Trends and Their Influence on the Meetings Industry.” She highlighted how global issues like COVID-19, inflation, pollution, “the Great Resignation” and others have impacted the meetings and travel industry and how event and travel professionals can achieve success amidst these changes. Key highlights of Chaulet’s address are outlined below:

• The Future is Face to Face: Meetings and events are essential to long-term productivity for organizations. Despite global crises, such as COVID-19 and the Ukraine invasion, there are numerous indicators—such as an increased number of confirmed in-person events and conferences—demonstrating that the demand for travel and meeting face-to-face is once again on the rise.
  
  
• Jobs: The COVID-19 pandemic took a significant toll on communities across the world and had a devastating effect on travel and tourism. In 2020, 62 million travel jobs were lost, representing a drop of 18.5 percent, leaving just 272 million employed across the sector globally, compared to 334 million in 2019. One contributing factor to rising staff shortages is that many furloughed or laid-off travel, tourism, hospitality and events employees moved to other sectors or out of the labor force entirely. To attain and retain talent, organizations must implement and sustain policies that facilitate labor mobility, enable remote work, provide social safety nets, upskill and reskill the workforce and promote education and individual and social well-being.
  
  
• Sustainability & Tourism Impact: Around the world, in countries at all development levels, many millions of jobs and businesses are dependent on a strong and thriving tourism sector. Tourism has also been a driving force in protecting natural and cultural heritage, preserving them for future generations to enjoy. As the industry restarts and recovers from the global pandemic, meeting planners have a key role to play in relaunching tourism and supporting economies, natural resources and equality.
  
  
• Budgets: The impact of inflation on the industry is significant due to shortages in labor and raw materials, rising freight costs, higher labor costs, increased insurance and health and safety related costs. As a result, costs for incentives, meetings and events have all increased leaving very little room for negotiations around them.
  
  
• Meeting trends: Last-minute requests, low availability, shortages, high rates and new technology such as the Metaverse present both challenges and opportunities for event professionals to embrace.

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Following Chaulet’s keynote presentation, an Industry Expert Panel addressed specific challenges in today’s ever-evolving environment such as staffing, availability, lead time, sustainability, diversity and inclusion, health and well-being, event technology and work-life balance.

Panelists included:

• Tori Anthony, LPL Financial
• Leigh Butterfield, 2B UK
• Venetia Campbell, Independent Planner
• Sean Hoff, Moniker
• Katherine Kirk, Chicago Is…LLC
• Stacy Lucherini, ALHI
• Rae Malcham, BW Events Tech
• Eloisa Urrutia, American Express Global Business Travel

Staffing

Staffing was cited as the greatest challenge amongst nearly all the panelists, who represented a wide range of industry categories and geographic regions. Sean Hoff of Moniker noted that his company has had success taking a more proactive approach in recruitment. Rather than simply posting job opportunities to hiring websites, the company has created behind-the-scenes, “a day in the life of…” video content for its social media channels. This strategy has helped the company not only achieve its recruitment goals but also set expectations for candidates and reduce on-the-job learning curves with regards to company culture.

Venetia Campbell, who worked for a multi-level marketing company, spoke to the dramatic shift in how roles are now structured within her team. During the pandemic, this network-marketing company transitioned from seeking “planners” to “producers,” actively recruiting candidates who are tech-savvy and familiar with video or TV production and show-calling. Since then, positions have become more function-based, rather than generalist, utilizing employees’ specific talents and skillsets to produce virtual, hybrid and in-person events.

From her perspective within the technology side of the industry, Rae Malcham of BW Events Tech shared that prior to the pandemic, event technologists were not given a ‘seat at the table.’ However, due to the radical shift toward virtual and hybrid meetings, technologists are now a part of every planning decision, and she expects the industry to stay this way.

Technology

In addition to weighing in on the staffing conversation, Campbell also made note that her company has made an early commitment to engaging with its clients in the Metaverse. This was a direct result of her division’s success in pivoting to virtual events during the pandemic.

Her team helped increase the company’s reach by 2,000 percent, which additionally increased diversity and inclusivity worldwide. The team’s virtual events now support 15 languages, including international sign language, and the company has determined that it will go virtual with its annual event every other year.

Malcham also noted that while the Metaverse is an exciting, new technology, it is still in its early days. Her company has held leadership meetings in virtual reality (VR) space. However, due to the current high cost per user and varying experiences with different headsets and technology, she believes it is a tool better used for smaller, pre- or post-event activities, at least until lower cost headsets become more widely available for everyone.

Sustainability

Panelists raised the important topic of sustainability amongst the meetings and events industry. While many companies have recognized in a post-pandemic world how important it is to reduce carbon impact, most have placed these initiatives on the back burner due to perceived costs and lack of resources.  It was noted that companies with strong environmental sustainability governance (ESG) financially outperform their competitors. ESG non-financial reporting will inevitably become required, and companies will need to cascade these goals into their meetings and events, particularly as “clients of conscience” (the millennial and Gen Z generations) attain more executive leadership positions.

The panel agreed that there are only a few sustainability certificates available in the industry, such as MPI and ISO 20121; however, ongoing certification through third parties is key to validation for corporations and third parties.

The event also featured breakout sessions, where attendees discussed topics such as supply chain issues, international travel and planning, event liability, sustainability, stakeholder management and communication, working with DMCs and suppliers, staffing challenges, work/life balance, emerging event technology, contract management and more.

Through one-on-one appointments, planners learned about the latest destination updates from a selection of more than 40 worldwide DMCs and event sponsors. The event’s other keynote speaker, arranged by Judy Benjamin Curated Events, was Jade Simmons, a creator of transformational experiences designed to activate audiences into becoming the biggest, boldest version of themselves possible.

Global DMC Partners’ exclusive Puerto Rico-based DMC partner, Dragonfly Global Destination Services, organized special evening events in the rainforest and an exclusive beach house.

Afternoon activities were designed to give attendees the opportunity to experience a new side of Puerto Rico, a destination that has rebuilt itself and emerged even more polished, vibrant, safe and eager to welcome back visitors.

Global DMC Partners’ next Connection event will take place in Dubai with their DMC partner, Pure Arabia. Final event dates will be announced shortly.

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