Anywhere365 Introduces Web Agent for Microsoft Dynamics 365

New Web Agent Built on Dynamics 365 Channel Integration Framework Provides Omni-Channel Contact Center and Dialogue Management Capabilities from a Single Dynamics 365 Window Workstreampeople, a global leader in contact center solutions for Skype for Business and Microsoft Teams, announced the introduction of the Anywhere365 Web Agent for Microsoft Dynamics 365. Based on the Dynamics 365 Channel Integration Framework (CIF) the Web Agent is nested in the Dynamics 365 interface and provides users with Anywhere365’s…

Datix Debuts Unity Video Demos for Microsoft Dynamics 365, Salesforce and HubSpot

Enterprise software consulting firm Datix recently released three new video demos for its Unity integration solution. Unity is a pre-built application designed to seamlessly connect Epicor ERP with an array of CRM, eCommerce and Marketing Automation systems. The free demos are for Datix's Unity solutions for Microsoft Dynamics 365, Salesforce and HubSpot. Microsoft Dynamics 365 and Salesforce are top CRM vendors. Both are renowned for ease of use and innovative tools such as artificial intelligence. But as Datix CEO …

OpenText Announces Extended ECM for Microsoft Dynamics 365

OpenText, Together With Contesto, Adds to its Integrations With Microsoft OpenText, a global leader in Enterprise Information Management (EIM), announced the availability of OpenText Extended ECM Enabler for Microsoft Dynamics 365 for Customer Service. The new solution, developed in partnership with Contesto, integrates OpenText's leading Enterprise Content Management (ECM) portfolio with Dynamics 365 for Customer Service to deliver a complete set of content services to enrich business processes flows, and enable seamless…

ON24 Helps Marketers Scale Engagement and Maximize Revenue With Microsoft Dynamics 365 Integration

ON24 Is the First Webinar Platform Integrated with Microsoft Dynamics 365 for Marketing As marketers confront the challenge of driving personal engagement at measurable scale, ON24 has integrated its webinar platform with Microsoft Dynamics 365 for Marketing. As part of a broader co-marketing agreement between the two companies, ON24 is the first webinar platform supported by Dynamics 365 for Marketing. The integration enables Dynamics 365 for Marketing users to seamlessly integrate webinars into their marketing…

Telestream Integrates Live Video Production with Microsoft Stream and Office 365 via Wirecast S

Telestream, a leading provider of digital media tools and workflow solutions, announced it has developed a new version of its Wirecast live streaming and production software exclusively designed to enable studio-grade production for live events in Microsoft Stream, an enterprise video service that allows users to securely upload, stream live, and share video. Called Wirecast S, the new software will be available as a free 30-day trial download when Microsoft enables live event streaming and scheduling for its Stream…

BrandTotal to Bring Agile Marketing to Microsoft Dynamics 365 Customers

Microsoft Business Applications Summit - BrandTotal announced it is working with Microsoft to provide customers with access to parts of BrandTotal's Agile Marketing Platform from within Microsoft Dynamics 365, helping them to stay agile in today's digital marketing era. With marketing budgets increasingly shifting towards digital, most marketing activity is hidden from public view, since it is highly targeted to specific segments, across multiple, fragmented channels. BrandTotal illuminates this so-called "dark…

Microsoft Dynamics 365 and Adobe Experience Cloud Selected by 24 Hour Fitness to Transform Customer Engagement

Microsoft Corp. and Adobe announced an agreement with 24 Hour Fitness, one of the nation's largest privately owned and operated fitness chains, to deploy Microsoft Dynamics 365 and Adobe Experience Cloud across its network of more than 420 clubs nationwide. This will enable 24 Hour Fitness to dramatically enhance its ability to offer more personalized and unified digital experiences for members throughout every touch point in their fitness journey. With technology integrations across Microsoft business applications and…

InGenius Releases New Integration for Microsoft Dynamics 365

InGenius announced a new integration for InGenius Connector Enterprise between the Genesys PureEngage platform and Microsoft Dynamics 365. The InGenius platform uses features such as screen pop, click-to-dial, CRM screen transfer, and automated case creation to make it easier for agents and organizations to work efficiently and achieve their business objectives. With InGenius Connector Enterprise, no changes need to be made to existing infrastructure or workflows. Also Read: Revolutionizing B2C CRM: The Power of Relevant…

Conversica Partners With Microsoft to Bring Conversational AI to Microsoft Dynamics 365

Conversica’s AI-Powered Sales Assistants Now Available on Microsoft AppSource to Help Microsoft Marketing and Sales Customers Automatically Convert More Leads Into Sales Opportunities Conversica, the leader in conversational AI for business, announced that its AI-based sales assistant technology is now deeply integrated with Microsoft Dynamics 365 and is available from the Microsoft AppSource online marketplace. The Conversica AI Sales assistant integrated with Microsoft Dynamics 365 enables Microsoft customers to…

TeleSign SMS Messaging Integrates with Microsoft Dynamics 365 for Marketing

TeleSign App Dynamics 365 Allows Marketers to Enrich Customer Journey with SMS-Based Marketing Campaigns, Alerts, Reminders, and Notifications TeleSign announced that it will bring its global SMS messaging capabilities to Microsoft Dynamics 365 for Marketing. With TeleSign’s SMS app, Dynamics 365 for Marketing users can seamlessly send SMS-based marketing campaigns including alerts, reminders, and notifications to increase engagement, usage and brand awareness. TeleSign’s SMS app allows anyone to build real-time…

Zoom.ai Integrates Its Automated AI Solution With Microsoft Teams and Office 365

This Strategic Integration Will Increase Productivity and Collaboration for Employees Using Microsoft's Office365 Suite Zoom.ai announces the integration of Zoom's AI-driven automation platform with Microsoft Teams and Office 365. Users now have access to AI-powered productivity tools, in-depth insights, and data stored in the cloud all in a single interface. Rob Howard, director, Microsoft Office 365 Ecosystem at Microsoft Corp. added, "Both natural language processing and machine-learning are major strategic…

On-Demand Microsoft CRM Training Now Offered in Evolve 365

Enable Your End-Users to Be Self-Sufficient and Productive by Educating Them on How to Use Microsoft CRM and Your Custom Applications the Way They Were Intended Planet Technologies, the leading services provider of Microsoft cloud, security, and collaboration solutions for government, releases Microsoft Dynamics CRM training videos on their Evolve 365 Learning Platform. Today, most organizations use CRM and Dynamics CRM to develop and sustain automated processes like Sales Force Automation, Business Process Automation,…

SBS Group to Launch SalesConnect 365, a New Solution for Microsoft Dynamics 365 for Sales

Cloud-Based Technology Provides Intelligent Connections Between CRM, Email, And Calendar Systems To Provide Robust Insight Into Customer Relationships And Value SBS Group, a leading information technology services and solutions firm, announced the availability of SalesConnect 365, a revolutionary solution for Microsoft Dynamics 365 for Sales (formerly Microsoft Dynamics CRM) leveraging cutting-edge machine learning and analytics. SBS will be highlighting the solution in Booth 311 at the Microsoft Dynamics User Group Summit…

Match My Email Releases Calendar Sync Module for Office 365 and Salesforce

Match My Email extends its email integration service for Microsoft 365 and Salesforce to include automated calendar sync in the cloud Match My Email ("MME") for Salesforce has released a new module of its data integration service for Microsoft 365. MME now offers automated calendar sync together with its highly rated email integration app for users of Salesforce and Office 365. Marketing Technology News: Deluxe Acquires Sundog Media Toolkit As an ISVForce Partner, Match My Email transforms…

TrueCommerce Becomes a Preferred Solution on Microsoft AppSource

TrueCommerce, a global provider of trading partner connectivity and integration solutions, has announced that its EDI integration with Microsoft Dynamics 365 for Operations has become a preferred solution on Microsoft AppSource. The status recognizes the company’s value for the Microsoft community as an agile provider of unified commerce solutions. “TrueCommerce Foundry, our flagship solution, allows organizations to integrate directly with key Dynamics 365 business systems and automate their commerce network connectivity –…

Validity Announces Expansion of Relationship with Microsoft

Validity, a leading provider of customer data quality and marketing analytics software, announced today a significant expansion of its strategic relationship with Microsoft. Validity is joining the Microsoft Business Applications ISV Connect Partner Program, which unlocks Microsoft technical, marketing, and sales enablement resources and allows Validity to offer its powerful suite of CRM data quality tools directly to Microsoft Dynamics 365 customers for the first time. “This new collaboration with Microsoft gives both…

Yesware Launches All-in-One Toolkit for Sales Professionals at Microsoft AppSource

Yesware, a leading sales productivity software, has just released an all-in-one sales toolkit in the Microsoft AppSource. Yesware is one of the first partners to use new email editing extension capabilities, allowing salespeople to use Microsoft Outlook’s native ‘Send’ button to send Yesware-connected emails in an uninterrupted workflow. This is a huge win for salespeople using Outlook, as they will now be able to receive key selling insights in a streamlined experience. Marketing Technology News: GetAccept Secures $20…

TeamMate and netsapiens Integrate SNAPsolution UC&C Platform with Microsoft Teams

netsapiens, a B2B provider of unified communications, collaboration (UC&C), and contact center (CC) solutions for service providers, announces that it has partnered with TeamMate Technology to integrate its SNAPsolution platform with Microsoft Teams. The integration means netsapiens' UC&C platform can be activated as a softphone for any Microsoft Teams User on a netsapiens UC&C solution. As reported in Business Insider, MS Teams is fast becoming a communications and collaboration tool of choice for businesses…

Red Box Delivers Cloud Configurable Voice Recording to Fuel AI on Microsoft Azure

Red Box, a leading platform for voice, announces an extension of its relationship with Microsoft aligned to the launch of Conversa, Red Box’s enterprise voice platform. Red Box is already a Preferred Telephony Partner for conversation intelligence, part of Microsoft Dynamics 365 Sales and Customer Service. This latest development in the relationship delivers a unique capture layer for enterprise voice. It combines the power of Conversa audio processing in Microsoft Azure and Microsoft AI, with seamless support of both …

Vbrick Simplifies Enterprise Communications with Enhanced Microsoft Teams Integration

Vbrick, the leader in enterprise video platform solutions, announced comprehensive integrations with Microsoft Teams, a leading workplace collaboration application, with the December 2020 Rev Platform release. This integration brings complete self-service to all Microsoft Teams users by providing every employee the ability to deliver large scale meetings and webcasts with no IT support needed. Microsoft Teams users are now able to seamlessly and efficiently deliver large scale internal and external video streaming events…