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Employee Experience Software – Top Key Industry Players

Employee experience software enables enterprises to gather continuous data on their work culture and environment through staff surveys that provide feedback on the organization. This solution differs from performance management tools that firms use to track company, division, group, and individual goals. Employee satisfaction software has become popular because it has companies that need to retain their staff as attrition costs are enormous. Therefore, it has become imperative for organizations to boost employee retention…

Qualtrics Announces Game Changing Technology that Helps Organizations Develop a Culture of Experience Management––Automated Customer Alerts…

Announced innovations drive momentum toward helping businesses move beyond legacy data measurement, to an experience-oriented culture centered on taking action and improving experiences Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collection of groundbreaking capabilities that strengthen every area of Experience Management (XM). New innovations enhance Qualtrics CustomerXM™, EmployeeXM™, ProductXM™, and BrandXM™ by placing customer alerts and recommended…

Qualtrics Announces EmployeeXM for IT, an Industry-First Experience Management Solution to Serve IT Executives

EmployeeXM for IT empowers CIOs and IT decision makers to optimize the employee experience – alongside HR – by increasing workforce productivity, improving effectiveness and efficiency of Help Desk and related services, maintaining security compliance, and integrating voice of employees in technology decisions Qualtrics, the creator of the experience management category, today announced EmployeeXM for IT, the only experience management solution for IT leaders to drive a more engaged and productive workforce. EmployeeXM…

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

New partnership powers connected customer conversations across phone and messaging Helpshift, the platform revolutionizing customer service technology, announced its integration with Amazon Connect. Helpshift + Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, AI and bots to provide a frictionless, cross-channel experience to customers. This integration empowers contact centers to provide truly connected customer conversations that seamlessly…

Introducing Well: A Platform to Engage and Improve Employee Health

Well Launches Consumer Platform with AI-Powered Health Engine, Raises $25 Million in Seed Funding from Seasoned Healthcare Investors Well Dot, Inc., a company which has created a consumer platform to engage individuals in the advancement of their health, announced its formation. The Well platform applies a proprietary, AI-driven “health engine” that leverages clinical and consumer data to continuously calibrate and customize its engagement with members to help them tackle their health goals. Well is led by a team of…

TTEC to Celebrate Grand Opening of Newest Humanify Customer Engagement Center in Oklahoma City

TTEC Grand Opening to Welcome Community Leaders, Clients and Company Brand Ambassadors TTEC Holdings, Inc., a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, announced it will host the Grand Opening and ribbon cutting of its newest center on Thursday, Nov. 14 and welcomes the community to join in the celebration. "TTEC is proud to be a part of Oklahoma…

Productiv Raises $20 Million in Series B Funding to Maximize SaaS Value with Application Engagement Analytics

Second funding round in six months underscores company momentum and market need for engagement-based insights into SaaS application use Productiv, the application engagement analytics company, announced the close of $20M in Series B financing led by Norwest Venture Partners with additional participation from strategic investor Okta Ventures and existing investor Accel. Productiv’s approach to Software-as-a-Service (SaaS) management gives companies visibility into their SaaS application engagement in order to drive…

Employee CX Trends: Using Software to Improve Employee Onboarding

Starting a new employee is always going to be a daunting step, both for the new recruit and for the recruiter. They say the first few weeks are often the toughest because your employees may decide to leave for pastures new. But a good onboarding can prevent all of that. In fact, research on Glassdoor has shown that a good onboarding program can raise employee retention by 82% and productivity by 70%. Read more: Mind the Generation Gap: Engaging Multi-Generational Employees On Their Terms But there's only so much you…

TechBytes with Ryan Lester, Senior Director of Customer Engagement Technologies at LogMeIn

Tell us about your role and the team/technology you handle at LogMeIn. I am the Senior Director of Customer Engagement Technologies at LogMeIn. This role gives me the opportunity to work on both our Bold360 Product strategy and roadmap while improving the experiences we deliver to our current, and potential future, customers each day. I have the unique advantage of working every day on delivering a better CX while also working closely with our product team to build solutions that help our customers create a differentiated…

Vonage Enables Ramco Systems to Offer AI-infused Customer Engagement on the WhatsApp Business Solution via Nexmo Messages API

Vonage, a global business cloud communications leader, announced that global enterprise software provider Ramco Systems is leveraging Nexmo, the Vonage API Platform to offer the Ramco CHIA virtual assistant to customers using the WhatsApp Business solution. In today's market, consumers crave the simplicity and convenience of interacting with businesses in the same way that they do with friends and family, and social channels like the WhatsApp Business solution make that possible. With more than 1.5 billion users globally,…

Webinfinity Addresses The Engagement Gap In Business Portals With Its Engagement Automation Engine

Webinfinity is formally launching its Engagement Automation Engine, redefining how business portals are developed, curated and experienced. Webinfinity's engine is purpose-built to drive engagement with less cost and faster time-to-engagement when compared with traditional approaches to business portals. "Traditionally, business portals lack the intelligent personalization across ecosystems of content, applications and relationships required for a partner, customer or employee…

Radisys Unveils Engage@Work: A Communication and Digital Engagement Solution for Service Providers and Businesses

One unique application, with multiple use cases – from customer and brand engagement to employee collaboration – securely and cost-effectively Radisys Corporation, a global leader of open telecom solutions, introduced Engage@Work – a communication and digital engagement solution that transforms how businesses engage with their customers and employees. Engage@Work offers interactive person-to-person and application-to-person public and private channel-based messaging and content delivery and person-to-person and…

TimeTrade Introduces Engagement Center, Reshaping How Leading Brands Bridge the Physical to Digital Divide

The Next Generation of TimeTrade's Intelligent Appointment Scheduling Platform Equips Top Banks and Retailers to Accelerate Customer Engagement Strategies Leading to 3x Growth Over Peers TimeTrade, the leader in Intelligent Appointment Scheduling, announced Engagement Center, the next-generation control center for managing appointment-driven customer engagement strategies. Engagement Center gives leading brands including retailers, banks, credit unions, and financial service providers the ability to rapidly deploy and…

OnSerro Joins the Zift Zone to Enable Channel Community Communication, Collaboration & Engagement

Zift Zone Strategic Alliance and New Zift Communities Empower Partner Engagement for Channel Sales & Marketing Programs Enterprise Channel Management leader Zift Solutions and OnSerro are working together to deliver advanced digital communication and collaborative capabilities within the Zift platform to increase channel sales and strengthen relationships through community engagement. "Enabling channel leaders to connect their extended partner communities for peer-to-peer discussions empowers proactive engagement,…

Productiv Announces Real-Time Engagement Analytics for Box

Purpose-Built App Engagement Analytics Enable It Leaders to Drive Adoption and Increase Collaboration in Leading Cloud Content Management Solution Productiv, the company defining the new standard for SaaS application productivity, announced the availability of powerful engagement analytics for customers using Box’s enterprise-grade cloud content management solution. With today’s announcement, CIOs and senior IT staff who use Box to seamlessly and securely manage all of their content in the cloud can now use Productiv to…

Binary Fountain Launches New Customer Experience and Engagement Features to Further Enhance Its Customer Experience Management Platform

Binary Fountain Continues to Expand upon Its Customer Experience (CX) and Reputation Management Platform with New Social Media Management, Listings Management and Employer Brand Management Tools. Binary Fountain, a leading provider of customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, announced the launch of new customer experience and engagement tools to its CX management platform. The latest updates ensure data accuracy across…

Verint’s September Events Feature Valuable Insights on AI and Automation, Cloud Customer Engagement, Knowledge Management Best Practices and…

Verint Systems Inc., The Customer Engagement Company, announced a line-up of events this month that feature customer insights, steps to build a successful Knowledge Management (KM) program and best practices for measuring the customer journey. “Making your WFM, Training, and QA Teams Your Company's Heroes” The 10 Steps to Building a KM Program that Works Sept 12; CRMXchange Webinar Verint’s Kelly Koelliker, director of content marketing, will present this webinar at 1 p.m. ET. Companies have no shortage of…

theEMPLOYEEapp Releases Mobile App Version 10

User Analytics Functionality Showcases Content Most Relevant to Employees theEMPLOYEEapp by APPrise Mobile, the technology platform for internal communications and employee engagement, announced the release of the latest version of its mobile application, Version 10.  The new version provides employees with an enhanced user experience as well as new features including analytics highlighting content most relevant to employees and more prominent calendaring and directory functionality. Marketing Technology…

The Surprising Employee Values That Will Drive Your Start-Up’s Success

 Building your company culture around your employees’ values will help you attract and retain the best marketing talent. Adwerx CEO Jed Carlson shares the values that landed his start-up on Inc. magazine’s Best Places to Work list two years in a row. The surprise? They don’t include perks or cash. You’ve got a polished product and a perfect pitch, and your employees are inspired to bring their A-game with perks like pool tables and free beer. So why isn’t your start-up succeeding as fast as you’d hoped? The missing element…

Survey Shows Majority of Marketers Fail to Meet Consumers’ Expectations for Customer Engagement

Customer engagement thought leader identifies 60% of marketers still rely on single-channel customer engagement strategies, despite consumer demand for omnichannel experiences While the news is filled with ecommerce and retail concerns over how to best engage with customers to increase conversion and to create loyalty, Maropost’s inaugural industry survey has identified a large gap in the importance marketers place on managing customers, and the strategies and technology most use to connect and engage with customers. The…