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Employee Engagement

Leading Software Company Outsell Hires New Director of People

Experienced HR leader to head recruitment, benefits, performance management, employee engagement and development, and diversity and inclusion efforts Outsell, which offers the only Virtual Customer Engagement platform for the automotive industry, announced that Martene Ackland has joined the company as its new Director of People. Ackland serves as a member of Outsell’s Senior Leadership Team, reporting directly to company Founder & CEO Mike Wethington. Ackland was most recently Human Resources Leader at…

InMoment Appoints HR Veteran Wendy Rand as Chief Human Resources Officer

Experienced and passionate leader will accelerate a talent-focused, connected culture of employee excellence and help lead InMoment through the next phase of global expansion InMoment, the leading provider of Experience Improvement (XI)™, announces that Wendy Rand, human resources expert, has joined the company as Chief Human Resources Officer (CHRO) to accelerate the company’s cultural vision for its expanding global employee base. Marketing Technology News: Centro Positioned as a Challenger in the Gartner 2020 Magic…

SurveySparrow Announces Slack Integration to Help Improve Employee Engagement Within Remote Teams

SurveySparrow, one of the fastest-growing experience platforms, recently announced its much-awaited integration with Slack, an instant messaging and collaboration system. The integration helps Slack users to collect employee or customer feedback, manage customer service, conduct daily scrums, monitor employee engagement and ensure faster customer support, right from the Slack workspaces. "Slack is a powerful collaboration system, and with this new integration, we hope to simplify the workflows to drive actions faster. As…

The Institute for Jewish Policy Research Selects Confirmit to Build Unique New Panel

New panel will uncover insights into Jewish life in the UK Confirmit has announced that JPR, the Institute for Jewish Policy Research, has selected Confirmit as its partner to create a new UK-wide panel. The panel will capture the experiences and opinions of people from all denominations of Judaism and from those who are not affiliated. It will be the first of its kind at this scale in the world. JPR is the leading research institute in Europe specialising in analysing the state and position of the contemporary Jewish…

Confirmit Names New COO and Head of Legal

Further expansion of leadership team Confirmit has announced the appointment of a new Chief Operating Officer and Head of Legal to its leadership team. Giles Whiting joins as COO, bringing his expertise in building high-performing teams, executing growth strategies, and product development. Rebecca Wright joins the team as Head of Legal, to oversee and deliver efficient legal strategies and compliance programs across an international landscape. Whiting said: "I'm excited to join the team at what feels like the start of…

Comscore Achieving Greater Employee Engagement & Satisfaction

In the modern workplace, employees value culture as much as the work itself, and the unique uncertainty of the COVID-19 pandemic has accelerated the need for innovative employee engagement. Against this backdrop, Comscore, a trusted partner for planning, transacting, and evaluating media across platforms, is proud to see that a recent employee survey found notably higher levels of employee engagement, which correlates with reduced attrition. The survey is the most recent gauge of employee sentiment since the November 2019…

Confirmit Appoints Tobi Andersson as Chief Product Officer

New role signals commitment to accelerated product innovation Confirmit has appointed Tobi Andersson to the new role of Chief Product Officer to lead Confirmit's product strategy and vision. The announcement follows the recent acquisition of Confirmit by Verdane, its merger with Dapresy and the appointment of Kyle Ferguson as CEO. Andersson, formerly CEO at Dapresy, will be responsible for the integration of the Confirmit Horizons and Dapresy platforms, working with customers, partners and the combined product…

Performance Management to Increase ROI, Employee Engagement and Customer Experience

Frost & Sullivan's brief highlights that PM tools that make agents' jobs simpler and allow them to better connect and serve customers will ultimately impact CX A differentiated customer experience (CX) is at the heart of service delivery in the contact center industry. Businesses are acknowledging that one of the best ways to achieve this ideal end state is to create an engaged and happy workforce. This has resulted in a surge in the demand for performance management (PM) solutions that can help agents better serve…

Adoption of Video Messaging and Screen Recording in Business Skyrockets by 400% as Remote Work Becomes the New Normal

In the past 90 days, Vidyard has added 2.8 million users of its video creation, sharing, and engagement tools, with an increase of more than 400% in new monthly sign-ups More than 50% of business professionals report they are now sending asynchronous video recordings while 87% report greater use of live video conferencing Fastest growing use-cases for screen recording and video sharing include sales, education, team collaboration, and internal communications In the wake of the COVID-19 pandemic, businesses…

Empowered Communications: Remote Workplace Gamification with Microsoft Teams

Centrical Brings its Employee Engagement, Learning, and Performance Management Capabilities to Microsoft’s Collaboration Hub In a major tech integration to boost employee engagement during the ongoing global lockdown, HR Tech platform Centrical has announced a key partnership with Microsoft Teams. Centrical, a leading provider of holistic employee engagement and real-time performance management solutions, will now sync with Microsoft’s unified communications and collaboration hub- Teams.  Employees who use Teams will now be…

Automation Anywhere Launches Global RPA Botathon to Combat COVID-19

Calling all RPA developers to put their bot-building skills to work for cash prizes Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced the launch of the COVID-19 Botathon, inviting RPA developers across the globe to create innovative solutions and help find new ways to defend against the spread of COVID-19 and mitigate its impact on businesses and the economy. RPA can help ease disruption by enabling organizations to stay connected across teams and systems, and software bots can play an…

Clari Appoints Laura MacKinnon as Chief People Officer

Former Yahoo! and Logitech human relations leader to drive company's people and culture efforts Clari, the revenue operations leader, announced the appointment of Laura MacKinnon as Chief People Officer. With more than 20 years of experience building and leading people organizations at high-tech firms including Yahoo!, Logitech, Coupa Software and Electronic Arts, Laura will lead the company's people experience, operations and talent acquisition functions across Clari's Sunnyvale and Bengaluru offices. Marketing…

Augeo Launches Free Trial for JOYN, a Unique Connectivity Tool to Help Organizations Address a World Disrupted by COVID-19

Work life and home life just merged. Now what? Augeo, a global leader in engagement solutions, is introducing a connectivity platform to help organizations strengthen relationships in a world disrupted by social isolation brought on by the COVID-19 pandemic. The platform, called JOYN, brings employees together in ways that most connectivity tools do not, focusing on aligning goals, building community and enriching culture. JOYN was developed in partnership with Structural, using their advanced technology and data science…

Global Organizations Turn to Video to Drive Marketing, Sales, and Employee Engagement in the Digital Age

As businesses ramp up investments in digital communications, online events, and remote work policies, teams are turning to online video to power conversations with prospects, customers, and employees Organizations around the globe are embracing online video as a more personal and compelling way to engage their audiences in an increasingly digital business world. Global organizations, including Ceridian, HubSpot, and Zycus, have turned to video to power marketing campaigns, accelerate sales deals, support customer…

Nudge Launches Frontline Activation Suite to Accelerate Brand Recovery

Leading communications platform announces game-changing solutions to optimize the re-opening of physical locations and advance frontline performance under new market conditions Nudge Rewards, a leading communications platform for frontline employees, today announced the launch of a suite of features designed to activate dormant frontline workforces — preparing retail, foodservice, and hospitality brands for re-opening and accelerating employee performance in a new world of heightened consumer expectations. To acknowledge…

Social Media Platform Tsu Appoints Lesley Ma to Board of Directors

Tsū Inc., the social that pays, announces the appointment of Lesley Ma to its Board of Directors. Ms. Ma joins a board led by Chairman Greg Fell alongside Tsū CEO John Acunto, Tsū CFO Scot Weisberg, Terracap CEO Larry Krauss, Trybl CEO David Kerzner, and Silicon Alley Advisers CEO Sean Cross. Her appointment became effective December 20, 2019. Ms. Ma currently serves as VP, Chief Information and Continuous Information Officer of NSF International, a global public health organization operating in more than 175 countries. …

Retail’s Future Lies in Robotic Process Automation

The retail sector is going through a monumental transformation. The deepening high street crisis is placing huge pressure to keep customers coming through the doors – while increasing back-office efficiencies to cut costs. Automation in the Workplace RPA is growing fast: Gartner Inc. predicts that by the end of 2022, 85% of large and very large organizations will have adopted some form of RPA. That’s because RPA offers not just productivity benefits, but also a reduction in error rates and huge processing capability. It…

New Decade: New CX Standards to Live by

If you’re like me, and I’m assuming many of you reading this are -- you think about customer experience (CX) all the time and how it impacts our organizations, especially this time of year as we gear up for the new year. Whether it’s high-level strategy and direction or technical and AI and analytics related, CX lives and breathes in all corners of our organizations. I’m excited as we head into a new decade to see where CX takes us and how advancements in technology will make CX more accurate and insightful. We’re already…

Confirmit Reflects on 2019: A Year of Global Expansion and Forward-Thinking Initiatives

Confirmit leads with technological developments, greater global reach, and industry recognition across the globe Confirmit, the leading global solutions provider for Voice of the Customer (VoC), Voice of the Employee and Market Research (MR) is poised to enter 2020 with enhanced technology, greater global alignment, and top industry recognition to meet the evolving needs of its global client base. As part of its focus on meeting the technological, security and compliance needs of a global client base, Confirmit will…

MarTech Interview with Olivier Chanoux, Co-Founder and CMO at LumApps

"Fully-engaged employees can play a leading role in brand advocacy by building a brand’s image both internally and externally." Could you tell us about LumApps? Specifically, tell us how it helps enterprises turn employees into brand advocates? We’re a digital workplace company originally founded in 2012 in France with offices around the world including New York, Austin, San Francisco, Paris, Lyon, London, and Tokyo. Our flagship product is a social intranet that sits at the core of a company’s communications and workflows…