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Employee Engagement

Performance Management to Increase ROI, Employee Engagement and Customer Experience

Frost & Sullivan's brief highlights that PM tools that make agents' jobs simpler and allow them to better connect and serve customers will ultimately impact CX A differentiated customer experience (CX) is at the heart of service delivery in the contact center industry. Businesses are acknowledging that one of the best ways to achieve this ideal end state is to create an engaged and happy workforce. This has resulted in a surge in the demand for performance management (PM) solutions that can help agents better serve…

Adoption of Video Messaging and Screen Recording in Business Skyrockets by 400% as Remote Work Becomes the New Normal

In the past 90 days, Vidyard has added 2.8 million users of its video creation, sharing, and engagement tools, with an increase of more than 400% in new monthly sign-ups More than 50% of business professionals report they are now sending asynchronous video recordings while 87% report greater use of live video conferencing Fastest growing use-cases for screen recording and video sharing include sales, education, team collaboration, and internal communications In the wake of the COVID-19 pandemic, businesses…

Empowered Communications: Remote Workplace Gamification with Microsoft Teams

Centrical Brings its Employee Engagement, Learning, and Performance Management Capabilities to Microsoft’s Collaboration Hub In a major tech integration to boost employee engagement during the ongoing global lockdown, HR Tech platform Centrical has announced a key partnership with Microsoft Teams. Centrical, a leading provider of holistic employee engagement and real-time performance management solutions, will now sync with Microsoft’s unified communications and collaboration hub- Teams.  Employees who use Teams will now be…

Automation Anywhere Launches Global RPA Botathon to Combat COVID-19

Calling all RPA developers to put their bot-building skills to work for cash prizes Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced the launch of the COVID-19 Botathon, inviting RPA developers across the globe to create innovative solutions and help find new ways to defend against the spread of COVID-19 and mitigate its impact on businesses and the economy. RPA can help ease disruption by enabling organizations to stay connected across teams and systems, and software bots can play an…

Clari Appoints Laura MacKinnon as Chief People Officer

Former Yahoo! and Logitech human relations leader to drive company's people and culture efforts Clari, the revenue operations leader, announced the appointment of Laura MacKinnon as Chief People Officer. With more than 20 years of experience building and leading people organizations at high-tech firms including Yahoo!, Logitech, Coupa Software and Electronic Arts, Laura will lead the company's people experience, operations and talent acquisition functions across Clari's Sunnyvale and Bengaluru offices. Marketing…

Augeo Launches Free Trial for JOYN, a Unique Connectivity Tool to Help Organizations Address a World Disrupted by COVID-19

Work life and home life just merged. Now what? Augeo, a global leader in engagement solutions, is introducing a connectivity platform to help organizations strengthen relationships in a world disrupted by social isolation brought on by the COVID-19 pandemic. The platform, called JOYN, brings employees together in ways that most connectivity tools do not, focusing on aligning goals, building community and enriching culture. JOYN was developed in partnership with Structural, using their advanced technology and data science…

Global Organizations Turn to Video to Drive Marketing, Sales, and Employee Engagement in the Digital Age

As businesses ramp up investments in digital communications, online events, and remote work policies, teams are turning to online video to power conversations with prospects, customers, and employees Organizations around the globe are embracing online video as a more personal and compelling way to engage their audiences in an increasingly digital business world. Global organizations, including Ceridian, HubSpot, and Zycus, have turned to video to power marketing campaigns, accelerate sales deals, support customer…

Nudge Launches Frontline Activation Suite to Accelerate Brand Recovery

Leading communications platform announces game-changing solutions to optimize the re-opening of physical locations and advance frontline performance under new market conditions Nudge Rewards, a leading communications platform for frontline employees, today announced the launch of a suite of features designed to activate dormant frontline workforces — preparing retail, foodservice, and hospitality brands for re-opening and accelerating employee performance in a new world of heightened consumer expectations. To acknowledge…

Social Media Platform Tsu Appoints Lesley Ma to Board of Directors

Tsū Inc., the social that pays, announces the appointment of Lesley Ma to its Board of Directors. Ms. Ma joins a board led by Chairman Greg Fell alongside Tsū CEO John Acunto, Tsū CFO Scot Weisberg, Terracap CEO Larry Krauss, Trybl CEO David Kerzner, and Silicon Alley Advisers CEO Sean Cross. Her appointment became effective December 20, 2019. Ms. Ma currently serves as VP, Chief Information and Continuous Information Officer of NSF International, a global public health organization operating in more than 175 countries. …

Retail’s Future Lies in Robotic Process Automation

The retail sector is going through a monumental transformation. The deepening high street crisis is placing huge pressure to keep customers coming through the doors – while increasing back-office efficiencies to cut costs. Automation in the Workplace RPA is growing fast: Gartner Inc. predicts that by the end of 2022, 85% of large and very large organizations will have adopted some form of RPA. That’s because RPA offers not just productivity benefits, but also a reduction in error rates and huge processing capability. It…

New Decade: New CX Standards to Live by

If you’re like me, and I’m assuming many of you reading this are -- you think about customer experience (CX) all the time and how it impacts our organizations, especially this time of year as we gear up for the new year. Whether it’s high-level strategy and direction or technical and AI and analytics related, CX lives and breathes in all corners of our organizations. I’m excited as we head into a new decade to see where CX takes us and how advancements in technology will make CX more accurate and insightful. We’re already…

Confirmit Reflects on 2019: A Year of Global Expansion and Forward-Thinking Initiatives

Confirmit leads with technological developments, greater global reach, and industry recognition across the globe Confirmit, the leading global solutions provider for Voice of the Customer (VoC), Voice of the Employee and Market Research (MR) is poised to enter 2020 with enhanced technology, greater global alignment, and top industry recognition to meet the evolving needs of its global client base. As part of its focus on meeting the technological, security and compliance needs of a global client base, Confirmit will…

MarTech Interview with Olivier Chanoux, Co-Founder and CMO at LumApps

"Fully-engaged employees can play a leading role in brand advocacy by building a brand’s image both internally and externally." Could you tell us about LumApps? Specifically, tell us how it helps enterprises turn employees into brand advocates? We’re a digital workplace company originally founded in 2012 in France with offices around the world including New York, Austin, San Francisco, Paris, Lyon, London, and Tokyo. Our flagship product is a social intranet that sits at the core of a company’s communications and workflows…

5 Ways a Modern Mobility Program Can Help You Win the War for Talent

Skilled talent shortages will continue to impede global growth, and if not addressed, could have a significant impact – an estimated 85.2 million unfilled jobs in 20 major economies – by 2030. In the face of fierce competition for talent, employee mobility programs can drive business growth, increase agility and promote diversity and inclusion goals. Yet many HR executives are hesitant to implement or expand a program because they’re concerned about costs. But companies are learning that mobility programs are an investment…

Xactly Named Bay Area Top Workplace

Xactly, the leading innovator of cloud-based sales performance management (SPM) software, has been named a Top Workplace by the Bay Area News Group for the seventh time. The list is based on employee feedback gathered through a third-party survey administered by research partner Energage, LLC, a leading provider of technology-based employee engagement tools. The anonymous survey measures aspects of workplace culture, including alignment, execution, and connection. Xactly’s strong culture is based on its company-wide…

Mind the Generation Gap: Engaging Multi-Generational Employees On Their Terms

Four generations currently make up the modern workforce, so how do you develop a workplace that effectively engages all of them? This is a common and difficult question nearly every organization faces, especially when it comes to encouraging better communication and collaboration among diverse generations. The answer to bringing these disparate generations together is a quality digital workplace. While you may think that “digital” automatically ostracizes older generations, digital workplaces are much more expansive in…

Confirmit Horizons Delivers AI-Driven Innovations for Multi-Channel Feedback on Research Programs

Confirmit Puts Innovation and Ease of Use at the Heart of Solutions with Confirmit Horizons v24; Delivers Advanced, AI-Driven Solutions to Boost Productivity Today, Confirmit has announced a range of new capabilities to its platform, building on the ground-breaking solutions it launched earlier this year. The new Marketing Technology update is part of the rollout of Version 24 of the award-winning Confirmit Horizons. The new features are designed to support global multi-channel feedback and research programs. Terry…

An Annual Survey Isn’t Enough: Employee Engagement is the Bottom-Line

It is no secret that today’s workforce is increasingly hard to satisfy. The modern worker is no longer settling for a decent salary – they want good benefits, above-liveable pay, and especially moral and ethical standards that foster a safe and engaging work environment. These are not unreasonable demands, in fact, businesses should be supplying all the above. However, some companies still lag in pleasing their workforce, and in many cases, this is a result of not understanding the impact employees have on their bottom line.…

Brandlive Releases 2018 Live Video Streaming Benchmark Report

New Research from Brandlive Reveals That 94.8% of the Executives Surveyed Said Live Video Will Be an Important Part of Their 2018 Marketing Mix Leading omnichannel live video platform, Brandlive has released the results of its live video survey in partnership with IBM Cloud Video on the state of live video streaming in the present marketplace and what 2018 will look like. Alden Fertig, the Senior Offering Manager at IBM Cloud Video, said, "As part of our continuing partnership with Brandlive, we’re seeing first-hand…