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RRD Drives New Ways for Quick-Service Restaurant Industry to Connect with Customers

Company Helps QSRs Maximize Salesforce Investment with Personalized, Multi-Channel Approach to Customer Engagement R.R. Donnelley & Sons Company, a leading global provider of multichannel solutions for marketing and business communications, is helping quick-service restaurants (QSRs) leverage Salesforce Marketing Cloud to overcome business challenges and prove their value to current and new customers. QSRs face numerous challenges today, including market saturation, changing customer desires, low awareness in new…

ENGIE Chooses Accenture, Salesforce and Vlocity to Support its Customer Relations and Help Them Achieve Their Zero-Carbon Transition

With a global, unified industry-specific CRM, ENGIE is able to get a 360-degree customer view and help even more companies transition to zero carbon energy DREAMFORCE -- Accenture, Salesforce and Vlocity Inc. announced the companies are teaming up with ENGIE, a leading provider of low-carbon energy and services, to help its customers around the world achieve a zero-carbon future. Responding to the critical challenge of climate change, ENGIE set a goal in 2016 to become a world leader in the zero-carbon transition and…

Salesforce Announces Customer 360 Truth a Single Source of Truth for Every Customer Across the World’s #1 CRM

Customer 360 Truth Is a New Set of Capabilities That Allow Companies to Connect, Authenticate and Govern Customer Data and Identity Across Salesforce Salesforce, the global leader in CRM, introduced Customer 360 Truth, a new set of data and identity services that enable companies to build a single source of truth across all of their customer relationships. Customer 360 Truth connects data from across sales, service, marketing, commerce and more to create a single, universal Salesforce ID for each customer. All of a…

“Hey Einstein”— Salesforce Brings Voice to Every Customer Experience

Einstein Call Coaching Helps Managers Spot Trends Within Conversational Data and Provide Sales Reps with the Best Practices and Insights Needed to Optimize Every Customer Call Salesforce, the global leader in CRM, is bringing the power of voice to every customer experience spanning the Salesforce Customer 360 Platform and enabling millions of CRM users to talk to Salesforce. With Einstein Voice Assistant guiding every action, insight and prediction, Salesforce users will be more productive—from anywhere. And new Einstein…

CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI.

Martech Leader Salesforce Announced Service Cloud Voice to Sync Voice Calls and Digital Channels into CRM Data Salesforce's latest product launch would put any Customer Success agent on a high. Salesforce customers can now leverage Salesforce CRM to harness voice call data and analytics for their marketing and sales campaigns. The new Cloud platform is laced with new-age capabilities, including AI recommendations, speech-to-text transcription, omni-channel Customer Intelligence connected to the Salesforce CRM.…

Salesforce and Amazon Web Services (AWS) Expand Global Strategic Partnership

Salesforce will integrate and offer Amazon Connect as part of Salesforce Service Cloud Voice, enabling customers to provide superior customer service AWS learning content now available on Trailhead, empowering anyone to skill up for the future Amazon Web Services, Inc. (AWS), an Amazon.com company, the global leader in infrastructure cloud computing, and Salesforce, the global leader in Customer Relationship Management (CRM), today announced an expansion of their global strategic partnership. Salesforce is introducing…

DocuSign extends Agreement Cloud for Salesforce

With DocuSign Negotiate and DocuSign CLM, Company Extends Portfolio of Solutions Designed Specifically for Salesforce Ecosystem Building on the increasing momentum behind the DocuSign Agreement Cloud this year, DocuSign announced two new solutions that continue to build on its market-leading eSignature offering—this time in the generation and negotiation of agreements, and the management of the entire contract lifecycle. DocuSign Negotiate for Salesforce, available on Salesforce AppExchange, helps companies accelerate…

Q2 Holdings Announces Q2 Human-Digital Experience on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Q2 Holdings, Inc., a leading provider of digital transformation solutions for banking and lending, announced it has launched Q2 Human-Digital Experience (Q2 HDX) on Salesforce AppExchange. Q2 HDX allows financial institutions (FIs) to deliver outstanding account holder service and experiences by merging digital and in-person interactions into one interface within the Financial Services Cloud, the world’s No. 1 customer relationship management (CRM) tool for financial services. “Q2 HDX is an important addition to…

Royal Resorts, a New Salesforce Partner, Poised to Present a Digital Transformation Success Story at Dreamforce

Leader in Mexican Tourism Continues Innovation with New Guest Experience-Enhancing Technology Cancún pioneer tourism company Royal Resorts® and Salesforce® partner is participating in Dreamforce 2019, the global technology event in San Francisco. Royal Resorts "is honored to be among a select few companies in Latin America invited by Salesforce to participate as speakers in this year's Dreamforce event," noted Corporate Special Projects Manager Federico Beyer.  Other participants and speakers in this year's edition…

David Beckham Joins Salesforce Dreamforce (#DF19) as a Speaker

Martech's biggest annual conference will kick-start in some hours from now. When you can bend it like David Beckham, you can do anything. Former English national soccer player David Beckham will be speaking at Dreamforce 2019 in San Francisco. Beckham, who also signed a five-year contract with Major League Soccer club LA Galaxy in 2007, represented the Club as a global sporting icon. David Beckham will join United Nations Secretary-General’s Advocate for the Sustainable Development Goals, Eddie Ndopu and other luminaries…

Rootstock Software Debuts ERP Connector to Salesforce Field Service Lightning

Connector enables one-click invoicing and costing, as well as better management of field service profit margins with Rootstock Cloud ERP Rootstock Software, a leading provider of cloud Enterprise Resource Planning (ERP) solutions built on the Salesforce Platform, designed for manufacturing, distribution and supply chain organizations and available on the AppExchange, launched an ERP Connector between its Cloud ERP solution and Salesforce Field Service Lightning. Rootstock will unveil the benefits of this connector…

Deloitte Working with Amazon Web Services to Create New Health Ecosystems Through Data

AWS Data Exchange, a New AWS Service, Helps Organizations Securely Find, Subscribe to and Use Third-Party Data in the Cloud; Deloitte’s Suite of Solutions and Services Can Help Life Sciences and Health Care Organizations Curate in a Private, Secure and Responsible Way to Enable Medical Innovation and New Data Driven Business Models Deloitte announced its work with AWS Data Exchange, a new service that makes it easier for millions of Amazon Web Services (AWS) customers to securely find, subscribe to and use third-party…

GRAX Releases Data Enrichment Hub for Salesforce.com

Data Value leader releases new product letting businesses unify and enrich data across all sources in Salesforce.com GRAX, the leading data value platform, announced the release of GRAX Enrich for Salesforce.com, a no-code data hub and toolset for unifying, de-duplicating and cleansing data across multiple Salesforce Orgs and 3rd party data sources. With GRAX Enrich, users can further strengthen the 360 degree view of their customers that they are developing inside of salesforce, by bringing all other data sources…

ServiceTitan Ranked Number 123 Fastest Growing Company in North America on Deloitte’s 2019 Technology Fast 500

Attributes 1,031% Revenue Growth to expansions, acquisitions and new executive hires ServiceTitan announced it ranked No. 123 on Deloitte's Technology Fast 500, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America now in its 25th year. ServiceTitan grew 1,031% during this period. ServiceTitan's chief executive officer, Ara Mahdessian, credits recent acquisitions and new executive hires with the company's 1,031% revenue growth. He said, "The…

Microsoft Azure Tapped as Public Cloud Provider for Salesforce Marketing Cloud

‘By Bringing Together the Power of Azure and Microsoft Teams with Salesforce, Our Aim Is to Help Businesses Harness the Power of the Microsoft Cloud to Better Serve Customers,’ Says Microsoft CEO Satya Nadella. Salesforce has chosen Microsoft Azure as its public cloud provider for its Salesforce Marketing Cloud and announced a new integration to connect the Salesforce Sales and Service Clouds with Microsoft Teams. Moving its Marketing Cloud to Microsoft Azure will allow Salesforce to optimize its performance as…

MoneyGram and Wing to Launch a New Mobile Wallet Service in Cambodia

Allows customers to receive funds conveniently and directly at anytime MoneyGram International, Inc., one of the world's largest money transfer companies, announced that it is partnering with Wing (Cambodia) Limited Specialised Bank, Cambodia's leading mobile banking service provider, to offer a new service that will allow customers to receive funds directly into their mobile wallets. "With 80 percent of our online transactions being made on a mobile device, we are looking to provide even more options for our customers…

Microsoft and Salesforce Expand Strategic Partnership to Accelerate Customer Success

Salesforce names Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud to help customers scale and grow; new integration between Salesforce Sales and Service Clouds with Microsoft Teams will boost productivity Microsoft Corp. and Salesforce on Thursday announced plans to expand their strategic partnership to help customers meet the evolving needs of their businesses and boost team productivity. Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud. Salesforce…

CData Software Partners with Tableau to Expand Cloud Data Connectivity

Partnership Extends Real-Time Analytics and Data Management for more than 200 Enterprise, SaaS, NoSQL, and Big Data Sources CData Software, a leading provider of standards-based drivers and data access solutions for real-time data integration, announced a partnership with Tableau, the leading analytics platform, to extend real-time data access to a wide selection of cloud applications and data sources. Through the partnership, CData will provide enhanced data connectivity to Tableau customers through the new Tableau…

5 Ways Salesforce’s Dreamforce 2019 Perfectly Sums Up the ‘MarTech’ Mood

The world's most creative and successful MarTech and SalesTech platform, Salesforce is organizing its annual conference - Dreamforce, between 19 and 22 November. The venue - Downtown SF, which is expected to be packed with some of the biggest names in the tech business. The period between 2011 and 2019 can be called the 'Salesforce economy'. The Salesforce economy witnessed the birth, evolution, and maturity of three big technology platforms - Marketing Clouds, Sales Intelligence, Retail, and Customer Data Management. 5…

TechBytes with Chris Hauca, General Manager at SAP Commerce Cloud

You have a long track-record of successfully working in and managing diverse commerce teams. How did you arrive at SAP and what attracted you to the commerce ecosystem? I joined SAP in August 2018 as Head of Strategy and GTM for SAP Enterprise Commerce within the SAP Customer Experience business unit, but prior to joining SAP, I was the Managing Director and Partner in the Commerce practice at Accenture. It was during my four-year tenure that I built a commerce practice in Europe and managed the global relationship with…