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Salesforce Service Cloud

PagerDuty Introduces Customer Service Solution Enabling Agents to Solve Issues and Collaborate with Technical Teams in Real-Time

PagerDuty, Inc., a global leader in digital operations management, announced a new customer service solution, built specifically for teams responsible for ensuring great customer experiences. This is the first DigitalOps solution for customer service agents on the frontline who need to proactively and automatically initiate response processes to resolve cases faster. By collaborating directly with Dev and ITOps teams, while keeping customers informed, customer service teams can both improve productivity, and protect their…

ClearTax Drives Strong Customer Engagement by Deploying Salesforce Service Cloud

ClearTax, India’s leading fintech SaaS company, which offers GST compliance and tax & investing related products, today announced that they have implemented Salesforce Service Cloud, to help cater to their growing customer base and bolster sales efforts. This implementation will help improve inside sales team collaboration and efforts, customer onboarding and streamline customer service cycle. Marketing Technology News: Claro Enterprise Solutions and The CMO Club Partner to Produce “Social Media Playbook”…

Salesforce Grants Equity Awards to ClickSoftware Employees Under Its Inducement Equity Incentive Plan

Salesforce, the global leader in CRM, announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the "Plan") to new employees who joined Salesforce in connection with the acquisition of ClickSoftware. The Plan was adopted by the Salesforce Board of Directors in July 2014, in accordance with New York Stock Exchange Rule 303A.08. ClickSoftware will enhance Salesforce Service Cloud's leadership as the #1 service platform, empowering every service employee from the contact center to the field to…

Accenture Helps United Utilities Build and Deploy a Digital Workforce Management Solution, Based on Salesforce Platform

Accenture has helped United Utilities, the UK’s largest listed water company, build and deploy a new digital workforce management solution built on the Salesforce platform, enabling the company to improve the service it provides to its 7 million customers. “This new solution we have delivered in partnership with Accenture provides a step change in how we serve customers in the North West” To simplify processes, provide enhanced visibility of contractor work and customer data, optimize network maintenance, and resolve…

MindTouch Enhances Salesforce Integration for an Improved Customer and Agent Experience

Integration Offers Salesforce Customers Faster Access to the Right Knowledge from within Salesforce Service Cloud or Community Cloud MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions, has enhanced its Salesforce integration to provide a better customer experience and drive measurable return on investment for contact centers. MindTouch has enhanced its Salesforce integration to provide a better customer experience and drive measurable return on investment for contact centers by…

CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI.

Martech Leader Salesforce Announced Service Cloud Voice to Sync Voice Calls and Digital Channels into CRM Data Salesforce's latest product launch would put any Customer Success agent on a high. Salesforce customers can now leverage Salesforce CRM to harness voice call data and analytics for their marketing and sales campaigns. The new Cloud platform is laced with new-age capabilities, including AI recommendations, speech-to-text transcription, omni-channel Customer Intelligence connected to the Salesforce CRM.…

Iconic British Retailer Fenwick Turns to Salesforce to Launch Digital Shopping Experience

Together with Salesforce Marketing Cloud and Service Cloud, Fenwick Will Deliver Personalized, Connected and Fast Digital Shopping Experiences Salesforce, the global leader in CRM, announced that British department store Fenwick has selected Salesforce Commerce Cloud, Marketing Cloud and Service Cloud to deliver new digital shopping experiences. With nine stores in the UK and 135 years trading, Fenwick faced the challenge of rising customer expectations in a world that is fast becoming digitized. Fenwick needs to be…

Salesforce Delivers New Innovations for Digital Engagement Across Marketing, Commerce and Service at Salesforce Connections 2018

New Salesforce Commerce Cloud B2B Commerce, Salesforce Marketing Cloud Interaction Studio and the Global Expansion of Salesforce Service Cloud Livemessage Announced at Salesforce Connections Enable Smarter Engagement Across Every Customer Touchpoint Salesforce, the global leader in CRM, announced new innovations across marketing, commerce and service enabling brands worldwide to deliver smarter, more personalized and connected customer experiences. In addition, Salesforce and Google continued to deliver on their strategic…

Rimini Street Launches Support for Salesforce Sales Cloud and Salesforce Service Cloud Products

Company Extends Its Proven, Award-Winning Support to Leading SaaS Applications and Optimizes Total Cost of Operations Rimini Street Inc., a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products announced the launch of its new support services for Salesforce Sales Cloud and Service Cloud products. Salesforce customers can now leverage Rimini Street’s award-winning, ultra-responsive support services to supplement and complement their…