Avaamo named a Leader in IDC MarketScape for General-Purpose Conversational AI Platforms 2021

Avaamo recognized as a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment

Avaamo, today announced that it has been named as a Leader in the, “IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment” (Doc #US47354421 , October 2021). The IDC MarketScape assessed fifteen Conversational AI vendors across capability and strategy criteria, placing Avaamo in the Leaders Category.

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“The conversational AI platform space is very crowded and we conducted this IDC Marketscape evaluation based on stringent criteria and interaction with dozens of organizations with varying levels of maturity in the implementations of conversational AI.” says David Schubmehl, Research Vice President at IDC. “Avaamo has developed very strong natural language processing capabilities as well as speech recognition capabilities for deploying conversational AI applications across a variety of text and voice-based channels. In addition to its own developer and low-code tools, Avaamo also offers a “skill store” where customers can choose from thousands of prebuilt skills provided by Avaamo and its partners.”

The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative parameters that results in a single graphical illustration of each vendor’s position within a given market. This assessment discusses both quantitative and qualitative characteristics that provide guidance about conversational artificial intelligence software platform vendors and their offerings.

“Conversational AI is the next frontier of enhanced intelligence as humans and machines harmonize to enable connected experiences. The competition in this space is fierce but we’ve never wavered from our goal to deliver value to enterprises that are embracing conversational AI”, said Ram Menon, CEO of Avaamo. “We are honoured being named a Leader by the IDC MarketScape which demonstrates that our conversational AI technology stands out in this market.”

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Strengths of Avaamo include:

• Strong technology support: Avaamo has developed very strong natural language processing capabilities as well as speech recognition capabilities for deploying conversational AI applications across a variety of text- and voice-based channels. Avaamo delivers over 70 languages, including “hybrid” languages.
• Pre-built skills: In addition to its own developer and low-code tools, Avaamo also offers a “skill store” where customers can choose from thousands of prebuilt skills provided by Avaamo and its partners.
• Broad-based channel capabilities: Avaamo supports a wide range of digital and voice-based channels out of the box, including phone, SIP, text messaging/SMS, rich web chat, email, Facebook Messenger, WhatsApp, Slack, and Microsoft Teams.

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