Former frog Design CEO, Andrew Zimmerman, Launches Journey to Help Top Brands Design, Build and Activate Next Generation Customer Experiences and Business Models

Journey, announced its official launch with the acquisitions of three companies: ICRAVE, Futures Intelligence Group, and Skilled Creative– creating an award-winning team with capabilities across physical, digital, and virtual innovation. Backed by private equity firm Growth Catalyst Partners, Journey is led by CEO Andrew Zimmerman, former CEO of frog Design, the iconic innovation and design firm, and co-founder of Accenture Interactive and Mobility.

“Brands must embrace the rapid pace and diversity of technological innovation and understand what we call the customer journey’s futurescape,” said Andrew Zimmerman, CEO of Journey. “We support clients who are looking for a panoramic view beyond what we can see today, which spans across physical, voice, digital, and virtual touchpoints. The Futurescape is the “space” in which we imagine the next chapter in the customer journey and then build it.”

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“The decision to join Journey was fueled by my passion for reinvention,” said Lionel Ohayon, Chief Creative Officer at Journey. “From the introduction of iPads into the customer airport experience, to immersive digital and physical experiences in the world’s largest nightclub, and integrating wearables into a leading cancer outpatient facility, we are all about creating next generation physical experiences enabled by emerging technologies.”

“At Skilled Creative, we’ve been pushing the boundaries of how brands can leverage voice and conversational AI, creating new and innovative customer journeys,” said Brandon Kaplan, Co-Founder and Chief Innovation Officer at Journey. “As brands begin to traverse physical, digital, and virtual realities, conversational AI will be the leading user interface, and Journey will be leading that Voice UI charge.”

Additionally, as Journey’s chief metaverse officer, Cathy Hackl, popularly known as the godmother of the metaverse and metaverse Web3 authority, will bring her invaluable experience and understanding of Web3 future applications to Journey’s services. Cathy Hackl commented: “Web3 and the metaverse will change the way consumers engage and interact with brands, creating new customer journeys and new custom touchpoints. Our digital lifestyles are catching up to our physical lives and Journey is here to help organizations break free from two dimensions into a fully 3D environment that encompasses virtual and physical worlds.”

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