LivePerson, Inc., a global leader in Conversational AI, today announced that John Collins, the Company’s Chief Financial Officer, has been appointed to the additional role of interim Chief Executive Officer. In connection with the appointment, Robert LoCascio has stepped down as CEO and as a member of the Board of Directors, effective August 7, 2023. He will continue as a Special Advisor to the Company through December 31, 2023.

The Board has been working with a nationally recognized executive search firm to identify LivePerson’s next CEO and intends to effect a smooth and orderly transition.

Board Chair, Jill Layfield, said, “John is the right person to step in on an interim basis as CEO and is well-positioned to continue advancing our strategy with the Board’s ongoing support and oversight. Together with the deep bench of talent across the organization, including LivePerson’s finance team who will continue to support John in his capacity as CFO, we will ensure LivePerson doesn’t miss a beat.”

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Layfield added, “As the search for our next CEO progresses, we will benefit from Rob’s involvement as a Special Advisor to facilitate an orderly transition. We are grateful for his contributions and wish him the best in his next chapter.”

Collins said, “With the recent product launch and rightsized cost structure, we are strongly positioned to meet our customers’ evolving needs and accelerate profitable growth. I am committed to ensuring we continue to execute on the strategy and enhance value for shareholders.”

LoCascio commented, “Having worked closely with John as CFO, I have every confidence in his ability to take on the additional role of interim CEO. Moreover, LivePerson has an incredibly dedicated team of employees who, together with John and the rest of the management team, will continue to drive the Company’s success. I look forward to supporting a smooth transition in my capacity as a Special Advisor.”

The Company notes that Mr. LoCascio’s departure did not result from any disagreement regarding LivePerson’s financial statements or disclosures.

2023 Second Quarter Financial ResultsI

n a separate press release issued today, LivePerson reported 2023 second quarter financial results. LivePerson will host a conference call and live webcast at 5 p.m. ET today to discuss its financial results.

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