Browsing Tag

conversational AI

LivePerson And Tech Mahindra Announce Partnership Bringing The Power Of Conversational AI To Brand-Consumer Communications

Customer experience leaders combine conversational AI and digital services, empowering brands to connect with customers on their preferred messaging channels LivePerson, Inc, a global leader in Conversational AI, and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced a new partnership to help brands deliver end-to-end marketing, sales, and customer service solutions by connecting with their customers via AI-powered messaging.By…

LivePerson Announces Executive Hires to Scale HR and Marketing for its Next Stage of Growth

Monica Pool Knox, SVP, Chief People Officer, and Amber Armstrong, SVP, Chief Marketing Officer, join executive team LivePerson, Inc., a global leader in conversational AI, today announced the hiring of Monica Pool Knox as SVP, Chief People Officer, to lead the company's global human resources strategy for attracting, developing, and enabling world-class talent, and Amber Armstrong as SVP, Chief Marketing Officer, to lead the company's global marketing strategy and accelerate its shift in focus to conversational experiences…

Ada Revolutionizes Customer Experience; Helps Leading Brands Provide Valuable Automated Experiences At Scale

With Ada’s No-Code Conversational AI Platform, Organizations Can Break Down Departmental Silos with Automation Across the Customer Journey Ada, the leader in Automated Customer Experience (ACX), today announced its biggest launch to date and introduces Ada Engage. The company is revolutionizing how businesses deliver valuable interactions across every stage of the customer journey. Until now, departmental silos have hindered organizations’ ability to put the customer first. With Ada Engage, businesses are…

Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest…

Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help enterprises capture the full sales impact and cost savings from conversational experiences Infosys, a global leader in next-generation digital services and consulting, and LivePerson, Inc., a global leader in Conversational AI, today announced a new 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, web sites, apps, and the messaging channels they use every day. The partnership will enable brands…

SugarCRM Users Can Now Utilize Exceed’s Conversational AI to Automate Lead Qualification

The integration enables marketing and sales teams to tap into Exceed's lead engagement and qualification technology to increase revenue generation from current pipelines Exceed ai Inc., a leading provider of marketing and sales Automated AI solutions, has announced their newest integration with SugarCRM, CX platform that delivers on high-definition customer experience. SugarCRM is the recent CRM to integrate with Exceed, following Salesforce, Oracle, HubSpot, Marketo, Zoho and more. With 80 percent of new leads never…

Ada’s Industry Leading Conversational AI Chatbot Now Available on Salesforce AppExchange

Ada Enables Scalable, Personalized, and Automated Customer Experiences at Scale Ada, the market leader in Automated Customer Experience (ACX), announced that its conversational AI chatbot is now available in the Salesforce AppExchange, a leading enterprise cloud marketplace. Ada’s Salesforce strategy is designed to bring the power of accessible AI to organizations seeking to deliver best-in-class customer experiences. The company has long partnered with Salesforce to enable customers to deliver personalized, automated…

Kore.ai Launches Virtual Assistant Platform in Japanese

Kore.ai, a leading conversational AI software company, has announced the launch of its enterprise-grade virtual assistant platform in Japanese. Conversational AI is a technology that enables individuals to interact with companies, systems and devices, in the same way they’d talk to friends and colleagues, in their natural flow of conversations, through solutions like text or voice-based assistants. Our platform enables developers to build virtual assistants using various techniques such as NLP, NLU, Machine Learning, Deep…

Khoros Advances CX Leadership with Acquisition of AI & Machine Learning Leader Flow.ai

Khoros, a global leader in digital-first customer engagement software, today announced that it has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots. Adding Flow.ai’s state-of-the art technology advances Khoros’ conversational AI and machine learning (ML) capabilities, data science expertise, and reflects the Company’s continued investment in the automation framework that powers Khoros’ industry-leading customer engagement platform. Khoros currently offers its customer-facing…

Post-Purchase Issues Contribute to Over Half of Retailers’ One-Star Trustpilot Reviews

Over half of one-star reviews on Trustpilot attributed to problems with delivery and returns Problems with receiving and returning products are having a major impact on customer perceptions of UK retailers, according to a new report from post-purchase technology platform HelloDone. The research, which analysed 3,000 one-star Trustpilot reviews across 150 major UK retailers, showed that more than half (55%) of customer complaints were attributed to issues with the post-purchase experience, that is from the moment a customer…

Haptik Introduces Conversational IVR Solution to Enable Omnichannel Virtual Assistants

Haptik's Conversational IVR solution leverages the company's core AI platform to power virtual agents to naturally interact with customers via voice The solution has been built in partnership with Audiocodes, one of the world's leading voice gateway contact center providers This solution will reduce customer support call wait times and help businesses create better overall customer experience at scale Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio…

A Necessary Paradigm Shift: How Conversation APIs will Deliver True Two-Way Omnichannel Messaging

Traditional assumptions about omnichannel messaging don’t cut it in today’s increasingly dispersed and digital world. Omnichannel messaging was originally premised on the question, “Where are my customers?” Now, with customers using such a variety of messaging platforms - text, RCS, social/chat apps etc, brands need to re-orient to answering the question “How do I effectively communicate with each customer — no matter the channel or channels— in an engaging, continuous and personalized way?” But with so many mobile channels,…

MarTech Interview with Umesh Sachdev, CEO and co-founder at Uniphore

"Working together with the Tech Mahindra team, we’ll be able to combine the power of AI, automation and analytics to help businesses around the world reduce costs, improve customer satisfaction and – especially important for the work from home era – improve security using advanced biometrics capabilities." Hi Umesh, please tell us about the role you handle and how you arrived at Uniphore. I am the CEO and co-founder at Uniphore. My cofounder Ravi and I worked together during our time as students at the Jaypee Institute…

Cognigy and Telekom Partner on Conversational AI

Cognigy, a global leader in Conversational AI, and Telekom, a leading telecommunications provider, announced a new partnership aimed at improving the customer journey through greater automation in customer service. With its Conversational AI Suite, Telekom offers artificial intelligence (AI) solutions individually tailored to customer concerns in collaboration with leading technology partners. Marketing Technology News: FedEx to Acquire ShopRunner to Expand E-Commerce Capabilities “Our AI solutions support the customer…

Route 101 and Omilia Announce Disruptive New Partnership

Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider of Conversational AI solutions, announced an exciting new partnership. The partnership brings together market-leading Contact-Centre-as-a-Service (CCaaS) and Customer Service Automation platforms to deliver cost-savings and improved Customer Experience across voice and digital channels. Now, customer service organizations can combine Route 101’s omnichannel interaction routing,…

Satisfi Labs Partners With Experience Columbus As First DMO To Bring Conversational AI To Visitors

Experience Columbus enables Interactive Answer Engines through Satisfi Labs to provide tech-first support this holiday season and all year round Satisfi Labs and Experience Columbus, announced a new partnership to expand a virtual assistant across chat for the city of Columbus. Initially launching in the summer of 2020, this offering enhances planning and discoverability of the City of Columbus, Ohio. The integration of Satisfi Labs' conversational AI platform will allow Destination Marketing Organizations (DMOs) to provide…

Conversica and Affinitiv Announce Reseller Agreement

The companies’ combined solution enables dealerships to leverage their existing XRM investment and achieve 100% lead coverage to drive revenue without increasing headcount Conversica, Inc., the leader in Intelligent Virtual Assistants (IVAs) helping organizations attract, acquire and grow customers at scale, announced a reseller agreement with Affinitiv, a leading provider of data-driven marketing and software solutions to the automotive market. Through this agreement, Affinitiv is tightly integrating Conversica Intelligent…

Black Friday to Cyber Monday Conversation Volume Spikes to Never-Before-Seen Levels as Consumers Ditch in-Store Experiences for AI-Powered…

LivePerson's peak conversation volume during Cyber Weekend 2020 triples compared to Cyber Weekend 2019 LivePerson, Inc., a global leader in conversational AI, announced record-high conversation volumes for the holiday shopping season. The all-time highs cap off a year of incredible growth, driven by structural changes in consumer preferences and accelerated by the COVID pandemic. The skyrocketing growth in conversation volume — defined as the number of full interactions between a consumer and a brand on LivePerson's…

LivePerson’s 2020 Consumer Preferences for Conversational Commerce Report Reveals Skyrocketing Demand for Messaging and Conversational…

Survey examines consumer attitudes toward conversational commerce 85% of consumers worldwide would like to message with brands, up from 65% last year 75% report they'd spend more with brands that offer messaging, up from 49% LivePerson, Inc., a global leader in conversational AI, announced the findings of its 2020 Consumer Preferences for Conversational Commerce report examining consumer attitudes and preferences around brand interactions, messaging, and conversational AI and commerce. The survey of more than 5,000 adults…

Boost.ai Expands Conversational AI Platform Functionality with Zendesk Integration

Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in Less Than 10 Days Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced the ability to integrate its user-friendly conversational AI platform into Zendesk, Inc.’s flexible and powerful customer engagement software. Available now on the Sunshine Conversations marketplace, the new integration gives Zendesk’s 160,000+ customers access to…

Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform

AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and increases both customer satisfaction and agent productivity Socialbakers, the leading AI-powered social media marketing platform, announced that it has integrated conversational AI chatbot technology into the Socialbakers Suite. The addition of conversational AI chatbots enables marketers to automatically identify unanswered questions and instantly respond to frequently asked…