conversational AI

The unique approach captures multiple biometrics in the background during chatbot communications to enhance security without complicating the user experience ID R&D has broken new ground in enabling frictionless biometric…
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First Conversational AI and Automation Provider to Offer Customers Full Access and Control Over Their Voice and Screen Data to Maximize the Value of Every Conversation Uniphore, a leader in conversational AI and automation announced it…
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Leading Conversational AI company — trusted by hundreds of the world's biggest brands — upgrades platform with cutting-edge generative capabilities, including ChatGPT LivePerson , a global leader in AI-powered customer engagement, today…
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Predictika, a global leader of technology inside customer-focused chatbots and virtual assistants, has been granted a exclusive, broad based Artificial Intelligence (AI) patent poised to revolutionize the industry. The patent will…
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Latest collaboration between NICE and Cognizant opens up growth opportunities in CX, WFM, and digital transformation NICE announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX)…
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Five9 is recognized for strengths in omnichannel, no-code IVA development, and seamless handoff between IVAs and live agents Five9 Inc., a leading provider of the intelligent cloud contact center, today announced that it has been named…
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New AI conversational tool enables customer service agents to reduce average handle time by two minutes, increase interaction efficiency by 30% and trains new agents 70% faster Gnani.ai, a global frontrunner in Conversational AI and…
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AI-powered support platform to introduce SMS business texting features to optimize the customer experience Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the…
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Company Expands Executive Team with New Leadership Roles Aimed at Driving Awareness of mPulse’s Innovative Health Engagement Capabilities mPulse Mobile, a leader in conversational AI and digital engagement solutions for the healthcare…
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The Evaluation Based on Cresta's Strategy and Performance Cresta, the leader in real-time intelligence for the contact center, has been listed by Aragon Research, Inc in the "Innovator" section of the Aragon Research Globe for…
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Conversational AI software helps enterprises increase automated resolutions for customers Ada, the customer service automation company, announced its availability on AWS Marketplace. Now AWS customers globally can purchase Ada's platform…
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Company says conversational AI chatbots for enterprise knowledge bases cannot afford to be wrong 15% to 20% of the time Got It AI, the Autonomous Conversational AI company, announced an innovative new "Truth Checker" AI that can identify…
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Kore.ai, the world's leading conversational AI and platform solutions company, and mParticle, a leading AI-native customer data platform for consumer brands, have announced today a partnership to deliver an AI-first natural language…
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MeetKai delivers its new wave of advanced, revolutionary metaverse, VR, and conversational AI technology at CES 2023 (Booth #2505, The Venetian, Las Vegas) MeetKai, the Conversational AI and metaverse company, unveiled new offerings,…
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Most marketers will spend the beginning of a new business quarter or year formalizing plans and structures to use as a framework for the next few months. As brands progress into the next few months of 2023, there will be a greater need to…
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The large language models behind ChatGPT will be used to increase automated resolutions for customers Ada, the customer service automation company, today announced it is now leveraging technology from OpenAI, the AI research and deployment…
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Integration delivers powerful Self-service and Assist resolution capabilities for Zendesk customers, reducing operating costs while delivering exceptional CSAT  Aisera, the world's leading AI-driven service experience platform for…
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Will conversational experiences take the centerstage in 2023? How can B2B marketing and sales people use conversational programs to build differentiated after sales and customer service experiences? Find out more from this weekly highlight:…
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Unique combination of content and AI platform capabilities drives user engagement and healthy behaviors for health plan members mPulse Mobile, a leader in conversational AI and digital engagement solutions for the healthcare industry,…
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New AI enhancements improve bot and agent performance, boost customer engagement, and accelerate time to value while cutting costs LivePerson, a global leader in customer engagement solutions, announced enhancements to its Conversational…
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