Solvvy Puts Self-Service at the Forefront of Customer Experience with its New and Improved Conversational Platform
San Mateo-based Intelligent Automation Company Debuts a More Intuitive and Engaging Support Flow Along with Upgrades to Its Existing UI and Dashboard
Solvvy announced a major enhancement to its AI-powered conversational platform. Businesses can now use the Solvvy platform as the initial touchpoint with customers, empowering them to self-serve their issues and reach resolutions quickly and effortlessly. The enhanced platform delivers a higher ROI because businesses can handle a higher volume of support tickets and better engage with customers before it reaches an agent.
After incredible adoption of its platform and based on user feedback, the company has also rolled out upgrades to its UI and dashboard along with a Support Widget. The widget enables businesses to launch Solvvy whenever and wherever customers need help, putting self-service support at the forefront of the online experience.
Solvvy’s customers can use the new dashboard to gain strategic insights on knowledge usage and view KPIs such as the self-service rate, cost savings, and average resolution time.
“I find the Solvvy dashboard extremely insightful. It lets me download a report of all questions and use a training tool to vote for correct answers,” said Steph Telesco, Director of Customer Care at Invaluable. “We averaged a 45% self-service rate in Q1 after implementing Solvvy.”
The new platform delivers issue resolution time of less than a minute along with a 15-20% increase in operational efficiency. Solvvy now supports more than 250 million end users of the world’s leading brands such as Atlassian, Under Armour, Vimeo, MailChimp, GoFundMe and Upwork.
“Our upgraded conversational platform brings us closer to our long-standing mission of applying artificial intelligence and machine learning to provide the best in class customer experience in an omnichannel world,” said Mahesh Ram, founding CEO of Solvvy. “Our new platform puts the users firmly in control — empowering them to self-serve with immediate answers and equipping them to contact support in their preferred channel.”