Browsing Tag

Artificial Intelligence

What is Customer Intelligence: Trends and Standards

The way people shop online has changed drastically in modern times. A study from Dimensional Research showed that around 90 percent of people cited that their purchase decision depended highly on positive reviews. While 86 percent of people said negative reviews made them leave the product/service altogether. This shows how much consumers are likely to investigate a service than relying on the words said by a company. Hence, companies must always be on their front lines when it comes to understanding their customers. With…

TaskUs Introduces Refreshed Brand Highlighting Growth of Digital Services

TaskUs, the leading global technology-enabled service provider for high-growth technology companies, announced a rebrand of the "ridiculously good outsourcing" company. The move highlights the company’s expansion in digital transformation services beyond Customer Experience including AI Operations and Content Security. “TaskUs has long been known for its fast, efficient, innovative work with hyper growth companies,” said Bryce Maddock, CEO of TaskUs. “2020 forced companies to embrace digital transformation with speed and…

G2 Winter 2021 Report Adds New Audience Intelligence Category

G2, the world’s largest tech marketplace for reviews and technology management, has officially added an Audience Intelligence category to the Winter 2021 report. In this, Audiense has been recognised as a cutting-edge tool for consumer insights and segmentation in the Tech space. The new category includes audience intelligence platforms that go a step further, using artificial intelligence and machine learning to analyze social data and provide businesses with deeper insights into their target audience’s interests,…

Mediavine Expands Access to Contextual Ad Targeting Using GumGum’s Verity Artificial Intelligence Product

Mediavine, the largest exclusive ad management company in the U.S., has expanded its contextual ad targeting with Magnite and PubMatic using GumGum's Verity artificial intelligence (AI) product. Through Verity, Mediavine is passing contextual segments in the bid request to industry-leading Supply Side Platforms (SSPs). In mid-2019, Mediavine began offering contextual targeting as a way to combat the instability of third-party cookies in the various internet browsers. Due to growing demand from marketers, Mediavine has…

Skedulo Optimizes ‘Skedulo MasterMind’ to Meet Increased Demand and Complexity for the Deskless Workforce

Innovations to its intelligent scheduling engine will enable more time- and cost-effective scheduling to increase productivity and work outputs Skedulo, the leader in deskless productivity software, announced major enhancements to Skedulo MasterMind, its artificial intelligence (AI) and machine learning (ML) optimization service, enabling organizations to optimize their workforce around the priorities and variables that matter most, including workforce utilization rate, operating cost, travel time and more. The most recent…

AWS Announces Plans To Launch A Second Region In India

New AWS Asia Pacific (Hyderabad) Region will be available by mid-2022, providing customers with even greater resiliency for critical cloud workloads, lower latency, and improved compliance capabilities Amazon Web Services, Inc. (AWS), an Amazon.com company, announced expansion of its services to include a second infrastructure region in India by mid-2022. The new AWS Asia Region, which will consist of three Availability Zones at launch, will join the existing nine AWS Regions and 26 Availability Zones across Asia in India,…

Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences

NICE inContact, a NICE business, announced the findings of a global research study detailing the growing role of digital-first omnichannel experiences in fostering customer loyalty and advocacy. The 2020 NICE inContact Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact center decision-makers and found a trend among businesses moving towards self-service vs. agent-assisted channels — now 43 percent of businesses prefer to offer self-service channels, a 15 percentage point…

Eagle Eye Networks Raises $40 Million to Transform Video Surveillance

Eagle Eye Networks, the global leader in cloud video surveillance, has raised $40 million of Series E funding from venture capital firm Accel (Facebook, Spotify, DocuSign) to continue its growth and expand its technology leadership. Eagle Eye is leveraging artificial intelligence (AI) on its true cloud platform to dramatically reshape video surveillance and improve safety, security, operations, and customer service for businesses around the world. Today’s video surveillance systems have multiple security features, such as…

Drift Issued Patent for Its AI-based Chatbot Solution

Revenue Acceleration Leader Paves the Way for Event-Based Dialogue Managers October 28, 2020 Drift, the leading Revenue Acceleration Platform, announced that the United States Patent & Trademark Office (“USPTO”) has granted a patent for its Artificial Intelligence-based chatbot solution. Patent #10,818,293, titled Selecting a response in a multi-turn interaction between a user and a conversational bot, represents the company’s commitment to industry-disrupting innovation and paves the way for event-based dialogue…

Conversational Marketing Trends: Chatbots Are Still Missing the Human Element of Conversation

Latest Conversational Marketing Analytics Trends State that Customers’ Emotions Have Significant Influence on Their Satisfaction with a Service Chatbot Strategy Analytics – The development of conversational agents or chatbots that can engage in empathetic conversation with ‘real people’ has long been a goal of artificial intelligence (AI). But the majority of current mainstream chatbots used to increase customer engagement and reduce costs, are inflexible, prescriptive and unable to work outside of their scope. The…

Frost & Sullivan Presents the Four Ps Disrupting the Future of Retail

Retailers will increasingly invest in digital technologies, including digital assistants, ambient commerce, artificial intelligence, automation and advanced analytics Rapid technology advancements and rising customer expectations have transformed the global retail industry in the past decade. However, the COVID-19 pandemic has been a key disruptor. Frost & Sullivan's recent analysis, The Four Ps of the Future of Retail, highlights the four aspects of retail—future retail place, future points of commerce, future people,…

Accenture Completes Acquisition of B2B Sales Firm N3

N3 combines specialized sales talent with AI-powered insights to deepen B2B sales interactions Accenture has completed its acquisition of N3, an Atlanta-based business-to-business (B2B) sales firm that combines specialized talent with artificial intelligence (AI) and machine learning (ML) capabilities to enable smarter, more efficient sales interactions. “Bringing N3 into the Accenture family will better enable us to help companies influence purchasing decisions at critical stages” Now part of Accenture…

Teleperformance Named a Leader in Global Omnichannel Customer Services by Independent Research Firm Forrester

Teleperformance recognized globally as "outsourcing titan" Teleperformance, a leading global group in digitally integrated business services, announced it has been recognized as a global leader in the latest Forrester report on global omnichannel customer services outsourcing which evaluates the top 10 most significant industry players. The Forrester Wave™: Global Omnichannel Customer Services Outsourcers comprehensively evaluated the strengths and weaknesses of each company against 29 separate criteria on a completely…

New Voice Gateway From Cognigy Advances Customer Service Experiences to New Levels

Voice-Based Conversational AI Champions CX Challenges; Enables Greater Customer and Employee Satisfaction Through Automation, Improving Accuracy, Efficiency Cognigy, a global leader in Conversational AI, announced the release of Cognigy Voice Gateway (VG), an artificial intelligence voice solution, which deploys virtual agents (naturally-conversing voice bots) for automated inbound and outbound voice calls, whether via phone, web or mobile. Cognigy VG is designed to empower enterprises to automate high volume customer…

Wrike Announces Next-Generation Solutions To Accelerate Digital Transformation

Collaborative Work Management Leader Introduces Game-Changing Intelligent Capabilities, Fresh User Experience, and New Vertical Solutions and Features Designed To Help Organizations Achieve Their Best Wrike, the most intelligent and versatile collaborative work management platform, announced at Wrike Collaborate 2020 an extensive assortment of platform updates and solutions intended to accelerate digital transformation and help teams do the best work of their lives. With the introduction of Work Intelligence, Wrike for…

AcuityAds Partners With Digiday to Release in-Depth Industry Whitepaper, “Brands Need Advertising Automation to Control the Consumer…

Leveraging Advertising Automation Can Lead to Increased Return on Advertising Investment AcuityAds Holdings Inc., the leading technology company that enables advertisers to connect intelligently with audiences across digital advertising campaigns from a single platform, released an industry whitepaper, "Brands Need Advertising Automation to Control the Consumer Journey," in partnership with Digiday, a media company and community for digital media, marketing and advertising professionals. As the creators of illumin™,…

INKY Enhances Next-Gen Email Phishing Protection Solution with Account Takeover Protection

Anti-Phishing Pioneer Uses Stylometry and Social Graphing Techniques to Prevent Account Takeover INKY Technology Corporation, a pioneer in next-gen email phishing protection, today announced the addition of Account Takeover (ATO) Protection to the company's INKY Phish Fence Platform. Email is an inherently trusted means of communicating for business, if cybercriminals compromise just one email account, they can gain trusted access to an organization's whole network. INKY is the only vendor in the cybersecurity industry…

Concentrix Releases Cloud Platform for Digital Customer Experience Management

Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry's newest platform for next-generation customer experience management. The global shift to digital and remote work has accelerated the need to reduce contacts in a scalable and resilient fashion making it easier to digitally empower customers and agents alike. Marketing Technology News: Deliveroo and Onfido Expand Partnership to Provide Streamlined Digital Identity Verification Concentrix…

Genus AI Launches Emotionally Intelligent Growth Platform

Genus AI, an artificial intelligence company focused on scaling emotional intelligence in interactions between brands and customers to drive business growth, announced a new Artificial Intelligence (AI) solution for e-commerce and direct-to-consumer brands, the Genus AI Growth Platform, which represents a breakthrough in the way marketers segment their customers and develop their campaign content. With a suite of AI-powered digital tools, the Growth Platform creates a superior customer model, segmentation, and specific…

Junction AI Launches Proprietary AI Platform

Innovative marketers and agencies are now using a first of its kind artificial intelligence (AI) solution to instantly predict the success of digital ads and dramatically boost ad results. Junction AI, an Austin, Texas, and Brisbane, Australia-based start-up, has developed a proprietary AI platform, which predicts the best ad creative for Google Ads, Facebook Ads, and website promotions – all before deploying live. Launched in beta late last year and now rolling out globally, the solution is already having a big impact.…