Tonal Partners with Extend to Offer Technology-Enabled Product Protection to Customers

The Solution Leverages Extend’s AI-powered Platform to Automate Product Protection, Drive Customer Loyalty and Deliver Incremental Revenue for the Company

Extend, the leader in technology-enabled product protection, announced today a partnership with Tonal, a leader in the home fitness equipment industry with its advanced strength and personal training platform that combines proprietary digital weight, artificial intelligence, and expert-led coaching, to offer Extend Product Protection to Tonal’s customers. The Extend solution will offer nationwide in-home service and repairs for Tonal customers who purchase protection plans. The program includes 4- and 5-year protection plans and will cover accidental damage and, once the manufacturer warranty ends, mechanical and electrical failure.

“Tonal is proud to partner with Extend to offer customers continued support with in-home repairs and servicing on their Tonal”

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“We are excited to partner with Tonal, a leader in the at home intelligent fitness space, to contribute to the exceptional customer service they deliver across their community,” said Rohan Shah, Co-Founder and Chief Revenue Officer of Extend. “By offering product protection through Extend, Tonal will underscore their commitment to consumers across the entire product life cycle and our solution will also drive incremental revenue for the company. Together, we’re excited to make sure that no Tonal customer ever misses a workout!”

“Tonal is proud to partner with Extend to offer customers continued support with in-home repairs and servicing on their Tonal,” said Phillippe Lambotte, VP of Customer Care, Logistics and Field Operations at Tonal. “It is important to us that we offer our customers service options throughout the life cycle of their Tonal trainer so that their fitness routine is never compromised. With Extend, we have both unlocked a revenue stream and a scalable way to service customers. Together we will help Tonal customers be their strongest.”

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