Unblu and Directlink Team Up to Combine Advanced AI and Conversational Banking Platform to Transform Digital-to-Human CX

New collaboration leverages leading AI to streamline multiple conversation channels and reduce friction associated with costly and fragmented customer touch points

Unblu Corp. and Directlink, announced they are partnering to empower banks and credit unions to streamline multiple conversational channels and optimize efficiency across banking operations.

Unblu, an award-winning provider of conversational banking solutions and Directlink, a proven, AI-powered conversational platform will combine their expertise to provide financial institutions with a unified solution to capture growth opportunity and provide customers and members with the high-touch and humanized experience they want and expect.

“The time for human + AI is here. By fusing our best-in-class conversational platforms, Unblu with Directlink provides a purpose-built solution that immediately adds value and enriches the customer experience,” says Mark Vanderpool, President of Directlink. “Together, we’re building a connected, intelligent ecosystem for the future.”

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“Taking an incremental approach to digital transformation will create costly information silos,” said Lisa Joseph, President of Unblu – America. “Adopting a single, integrated conversational platform will result in connected interactions that help financial institutions capture growth opportunities.”

Current and prospective clients of both companies can benefit from the integration of Unblu’s compliant collaboration platform and Directlink innovative AI-powered chat simultaneously. This unique partnership will unlock opportunities for financial institutions to turn customer service into a growth engine.

“We understand that banks and credit unions need to do more with less. Our clients come to us to transform their digital channels and eliminate silos,” Unblu’s Director of North American Alliances, Jason Karle says, “Partnering Unblu with Directlink equals 1 + 1 = 3, by creating a powerful all-in-one offering from a single-source partner.”

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