Digital Transformation

Digital agency Kagool, one of the UK’s only independent Sitecore Platinum Partners, announces its acquisition of Delete, a multi-award-winning digital experience agency, as part of Kagool’s growth strategy to become the leader in marketing technology and digital experience. Kagool is combining its strong engineering and technical heritage with Delete’s strategy, creative and UX expertise, in a deal that will strengthen both agencies’ offers while laying the foundations for scale and focused specialisms. The acquisition will…

New offerings increase velocity of development and improve data-driven intelligence for marketers Digital experience company Acquia announced major updates to the Acquia Open Digital Experience Platform (DXP) at Acquia Engage. The Acquia Open DXP is powered by Acquia Marketing Cloud and Acquia Drupal Cloud, a unified solution for multi-experience customer journeys across all modes of customer interaction. New enhancements will empower developers to innovate their digital experiences faster and help marketers make smarter, …

At its annual customer conference, Sage highlighted several product enhancements to support Sage Intacct customers along three key areas: Continuous Accounting – new front- to back-office integration via the new Salesforce Advanced CRM Integration for Nonprofits Continuous Trust – new AI-powered functionality to ensure accuracy for journal entries with Outlier Detection for General Ledger Continuous Insight – expanded reporting and analytics capabilities with the Sage Intacct Interactive Visual Explorer Sage,…

Updates enable brands to adapt to changing data regulations, reduce pressure on engineering resources, and build a customer data foundation for advanced machine learning Segment, the world’s leading customer data platform (CDP), announced a suite of new platform updates designed to give enterprises the speed, flexibility, and agility needed to thrive as digital-first organizations and meet the real-time, hyper-personalized expectations of consumers. The announcement was made at CDP Week, a week-long event designed to help…

Software intelligence company Dynatrace, announced the findings of an independent global survey of 700 CIOs revealing IT leaders are increasingly concerned accelerated digital transformation, combined with the complexity of modern multicloud environments, is putting already stretched digital teams under too much pressure. This leaves little time for innovation, and limits teams’ ability to prioritize tasks that drive greater value and better outcomes for the business and its customers. According to the research: 89%…

Pega Intelligent Automation and Robotics solutions support Chancellor's measures designed to help UK businesses and individuals during pandemic Pegasystems Inc.,, the software company empowering digital transformation at the world's leading enterprises, has announced that it has been working with Her Majesty's Revenue and Customs (HMRC) to support the UK government's COVID-19 initiatives by helping it to mitigate against fraud and risk with businesses and individuals applying for support. The government programs aimed…

Thousands of customers are delivering business initiatives 3x faster with reusable APIs and integrations MuleSoft CONNECT:Now – MuleSoft, provider of the world's #1 integration and API platform, announced that CIOs across industries are relying on MuleSoft's Anypoint Platform to accelerate digital transformation and deliver connected experiences, faster. CIOs can enable their organizations to move even faster by spending up to 90 percent less time maintaining integrations and APIs, while quadrupling the number of projects…

Qualys, Inc., a pioneer and leading provider of disruptive cloud-based IT, security, and compliance solutions, announced it is expanding into China through the establishment of a Private Cloud Platform and a partnership with Digital China, the largest value-added provider of integrated IT products, solutions and support for enterprises in China. Digital China will manage and support the Qualys Private Cloud Platform from China and distribute and resell Qualys' leading cloud-based IT, security, and compliance solutions.…

Global IT Services Provider Moves to 8x8 Communications, Collaboration and Contact Center Solution to Support Employees, Customers and Partners Around the World 8x8, Inc., a leading integrated cloud communications platform, announced that phoenixNAP, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8x8 Open Communications PlatformTM to enable employees and contact center agents…

New role helps SYKES strengthen its market position and capitalize on the market evolution Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer engagement services, multichannel demand generation and digital transformation, is pleased to announce the appointment of David Brain as Chief Digital Officer, effective immediately. As Chief Digital Officer, Brain will be responsible for reconstituting and leading SYKES’ portfolio of best-in-class digital capabilities gained largely through…

TEAM IM is advancing its global enterprise solutions and technology brand by creating M-Connect, a next-generation configurable portal for M-Files Intelligent Information Management Platform. The portal improves business performance by helping your internal and external users find and use information more effectively. M-Connect is an intuitive and accessible web-based tool that helps connect your users to the digital transformation capabilities of the M-files back-office. Marketing Technology News: AdCellerant Announces…

Treasure Data unveiled its Global Partner Program, offering agencies, consultancies, technology service providers, independent software vendors (ISVs), and data specialists new certifications, training, and technical, marketing, and sales support for the Company’s market-leading Customer Data Platform (CDP). The program will be launching with 20 strategically selected partners and is set to grow as we continue to expand our customer base in all territories. "Enterprises are turning to trusted partners in their respective…

Twilio Build Partner Program expands to bring enterprise customers to market faster with customer engagement solutions built for the new normal Twilio, the leading cloud communications platform, announced that Deloitte Digital has joined the Twilio Build partner program as a premier Global Systems Integrator (GSI). Deloitte Digital, part of Deloitte Consulting LLP, joins a growing global ecosystem of systems integrators with technology practices dedicated to building customer engagement solutions using Twilio's cloud…

Leading Australian IT services company chooses Valimail, the world’s leading DMARC provider, to protect its domains against phishing Valimail, the global leader in zero-trust email security solutions to stop phishing and business email compromise (BEC), announced that it has been selected by ASG Group as a trusted partner to provide DMARC automation and enforcement services. ASG Group, Australia’s genuine alternative to the global digital transformation players, considered multiple solutions to solve its email phishing…

Publicis Sapient, the digital transformation hub of Publicis Groupe, has announced it has been named a Leader in the IDC MarketScape: Worldwide Customer Experience Improvement Services 2020 Vendor Assessment. Publicis Sapient was among 13 service providers that participated in this evaluation. The report, authored by Douglas Hayward, Research Director, Worldwide Digital Strategy and Agency Services at IDC, noted that “Publicis Sapient is a good fit for organizations looking for a partner combining the creativity of a…

New AI-powered capability helps underserved groups receive more useful offers Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, introduced Value Finder – a new AI-powered capability helping organizations engage their most underserved customers with messages and offers designed for their specific needs. Part of the Pega Customer Decision Hub™, this capability expands the power of 1:1 customer engagement to ensure all customers get personalized, high-empathy…

Cint, the technology backbone of the world's most successful insights companies, has appointed Joakim Andersson as Chief Financial Officer. Andersson will be an integral part of the company's executive team as he takes responsibility for the company's financial, legal, and compliance strategies. He is taking over the leadership position from interim CFO, Dag Magni, helping to continue the company's significant growth. Marketing Technology News: Salesforce Announces Digital 360 -Transforming Customer Engagement for the…

Google Cloud announced a collaboration with Reckitt Benckiser (RB) to drive stronger customer engagement as the consumer health, hygiene, and nutrition company embarks on wide-scale digital transformation. The alliance, which is a result of RB's multi-year digital transformation, will see Google Cloud unify the company's extensive data landscape, building new capabilities around consumer identification, journeys, and behaviors. In addition, the partnership will provide the foundation to enable RB to manage data and…

Report expects that by 2022, 80% of organizations will use document-centric identity proofing as part of their onboarding workflows, an increase from approximately 30% today Jumio, the leading provider of AI-powered end-to-end identity verification and eKYC solutions, has been recognized for the third consecutive year as a Representative Vendor in the latest Gartner "Market Guide for Identity Proofing and Attribution,"1 published on September 11, 2020. Marketing Technology News: Rakuten Mobile Adds Nuance Intelligent…

U.S. DEPARTMENT OF VETERANS AFFAIRS ISSUES AUTHORITY TO OPERATE FOR BOX Box, Inc., a leader in cloud content management, announced that the U.S. Department of Veterans Affairs (VA) has issued Box an Authority to Operate (ATO). The VA can leverage Box’s cloud content management platform to modernize its technical infrastructure and drive new ways to work in the cloud. The VA’s mission is to provide Veterans the world-class benefits and services they have earned – and to do so by adhering to the highest standards of…