Reliance Jio Infocomm Limited (Jio), a subsidiary of Reliance Industries Limited, and Microsoft Corp. are embarking on a unique, comprehensive, …
Managing the Messaging Maze: How Modern Marketers Can Move the Needle with Millennials
It wasn’t all that long ago that Personalized Marketing meant addressing an email to someone by their first name. But …
Digital Transformation in Contact Centers: Five Steps to Success
According to Forrester’s Digital Rewrites the Rules of Business Vision Report: “Digital innovation is the untapped hero of customer service. …
Data vs. Opinion: Why You Need Both
“Without data, you’re just a person with an opinion.” — W. Edwards Denning Rather than simplifying insight collection, the proliferation of …
TechBytes with Stephen Cox, VP and Chief Security Architect at SecureAuth
Tell us about your role and the team/technology you handle at SecureAuth. I serve in a multifaceted role across Engineering, …
New Strategy Book Reveals How to Respond to the Trade Wars and Digital Age Disruptions
Strategy Expert Cissoko Mamady Shows Firms How to Win in Times of Brexit, China-US Trade Wars, digital Platforms, Health Care, …
Smart Communications Announces Acquisition of Intelledox
Joint Offering Will Deliver the Industry’s Only Cloud-Based, Next-Generation Smart Communications, the leading cloud-based platform for enterprise customer communications, announces …
Reimagining the Marketing Landscape: Driving Mass Personalization and Reinventing Content Delivery in the Era of Business 4.0
Today, the number one success driver for CMOs is the effective use of data – how we create meaningful insights …
Norled Sets Sail for Digital Transformation with Infor
Norwegian Boat Operator Starts with Self-Service HR Across 80 Boats Infor, a global leader in business cloud software specialized by …
NIMBL, Techedge Group and Openbravo Sign a Strategic Collaboration Agreement for the Retail Sector
This Alliance Represents a Great Value for Retail Companies in the Retail Sector in That It Will Expand the Range …
Tech Automates, People Create: A Model for In-Housing Content
If any ad agency executives still doubt they’re at risk of losing business because clients want to take back control, …
MuleSoft Recognizes Leading Partners for Accelerating Digital Transformation at MuleSoft CONNECT 2019
Thriving ecosystem of partners enable customers to create application networks and deliver business outcomes MuleSoft, provider of the leading platform …
Talkdesk Launches Talkdesk Boost to Accelerate Digital Transformation
Talkdesk Boost eases transition to the cloud by augmenting existing on-premises systems with intelligent, cloud-based contact center applications Talkdesk, the …
The Benefits of Empowering Agents to Go Omni-Digital
This article is co-authored by Julien Rio and Cédric Blum Agents are the heartbeats of contact centers and Customer Service …
Experian Appoints Shri Santhanam as Executive Vice President and General Manager of Global Analytics and AI
Santhanam will lead Experian in helping clients succeed using ML, AI and advanced analytics Experian announced that Shri Santhanam will …
Gigster Accelerates Digital Transformation With Innovative Enterprise Customers and New Key Execs
Gigster, a leader in developing digital transformation applications, announced partnerships to drive business impact with key clients in multiple sectors, …
Mindtree to Showcase Contextual, Real-Time Solutions for Personalized Traveler Experiences at HITEC Minneapolis
Industry experts will spotlight how AI, ML and Blockchain can help better serve the connected traveller Mindtree, a global technology …
Infosys Selected by Posti as Key Digital Transformation Technology Partner
Infosys, a global leader in next-generation digital services and consulting, has been selected by Finnish postal service Posti as a …
Big Data Push to MarTech Continues as Google Taps Looker for $2.6 Billion
Upon the close of the acquisition, Looker will join Google Cloud MarTech is getting its major Big Data push. MarTech …
Genpact President and CEO “Tiger” Tyagarajan to Present at William Blair Growth Stock Conference
Genpact, a global professional services firm focused on delivering digital transformation, announced that President and CEO “Tiger” Tyagarajan will be …