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A single unified inbox for understanding, segmenting and responding to everything customers are saying across social media, messaging apps, email and text Features like intelligent routing and AI-powered self-service automations help…
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Helbiz improves interaction within its global corporate structure with Workplace from Meta to enhance communications and culture adoption Helbiz Inc., a global leader in micro-mobility and the first in its sector to…
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Global fandom platform "FANTOO," Hangul(Korean alphabet) AI chatbot launch event, "Who is a celebrity with a voice that suits King Sejong?" Going to spread Hangul to the world with King Sejong AI and celebrity voice The release of…
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Company Marks Fifth Anniversary Bringing Solutions to End the Stress and Burnout Epidemic to Customers Including Accenture, Cisco, Hilton, Levi Strauss, Microsoft, Pfizer, Salesforce, ViacomCBS and Walmart Thrive…
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New Features Enable Businesses to Communicate Proactively and Deliver More Personalized Customer Experiences Across Additional Channels Kustomer, the first CRM for personalized customer experiences, today unveiled a wide range of new…
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Addition of Customer Communication Technology Expands eCommerce Leader's Offerings To Auto Dealers Recognizing the growing influence of text communication in dealer/car-buyer engagement, Fox Dealer announces the acquisition of Simplext…
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With the acquisition, Nexa rounds out its people-powered business solutions with 24/7/365 live chat and text messaging Nexa Receptionists Holdings LLC, the leading provider of tech-enabled business services for companies of all sizes…
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The same single, connected experience that helps millions of businesses, nonprofits and classrooms transform how they collaborate is now available to anyone with a Google account Additional innovations designed for businesses include a new…
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Connects Companies with the Right Buyers at the Right Times through World-Class Business Intelligence and Artificial Intelligence-Driven Capabilities ZoomInfo, a global leader in go-to-market intelligence solutions, today…
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ABM teams can now greet each of their target accounts with their initial name and set up phenomenal customer support. That’s the power of Account intelligence synced with Conversational data, achieved by Terminus. Leading B2B Marketing…
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Prestigious Award Voted by Intelisys Sales Partners and Colleagues and Presented at 2019 Channel Connect Conference 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API…
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It’s 2018, and e-commerce is truly having a moment that is showing no signs of ending. Convenience, necessity, leisure, and the pursuit of better deals are just a handful of the factors that are attracting buyers to their devices instead of…
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The Analysis of Billions of Interactions Shows that Customer Journey is Becoming More Complex and Mature as Brands Seek to Influence the Entire Customer Experience in Real Time Kitewheel, a provider of the leading Customer Journey Hub, has…
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