Training Tool for Child Welfare Caseworkers

The Accenture Virtual Experience Solutions (AVEnueS) has won “Best Mobile VR or AR” at the GSMA GLOMO Awards 2019. The award was presented at MWC19 Barcelona yesterday.

“Advances have brought VR to a point where it offers a new transformative way for citizen services organizations to help train caseworkers and other social workers to be more prepared and effective in the field.”

AVEnueS, a solution created by Accenture Health & Public Service, in collaboration with Accenture Interactive, is a first-of-its-kind use of virtual reality in the social services sector, designed to accelerate and expand the training and development of child welfare caseworkers. It was created with real actors and uses immersive storytelling and interactive voice-based scenarios to transform how caseworkers practice and hone data-gathering and decision-making skills.

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“VR technology is continuing to advance and has the potential to significantly improve outcomes for citizens by helping social service agencies provide even better services,” said Rainer Binder, who leads Accenture’s social services practice globally. “Advances have brought VR to a point where it offers a new transformative way for citizen services organizatioo help train caseworkers and other social workers to be more prepared and effective in the field.”

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AVEnueS requires only a wireless Oculus headset, a downloadable app and a WiFi connection. The child welfare module involves a trainee interviewing members of a family to determine whether a child is safe in the home. It is designed to help caseworkers assess ambiguity in a home environment, build confidence through practice, and accelerate the pace of learning. As an intense learning experience, it offers a new route to build deep caseworker skills as well as to foster greater understanding among policymakers and other child welfare stakeholders.

AVEnueS is also a finalist for an Interactive Innovation Award at South by Southwes, an award which honors the most forward-thinking advancements in the digital space. The solution will be on display at the finalist showcase on Saturday, March 9, 2019.

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