Development Allows Online Service and e-Commerce Businesses of All Sizes and Budgets to Automate Customer Service and Cut Support Costs
AnswerDash, a leading provider of self-service support solutions for customers such as Moo, Lenox, and Sennheiser, has announced the release of a new, streamlined AI-powered self-service tool called AnswerDash Lite. This latest version of the company’s AI-powered Q&A software offers a more compact support solution that will help SMBs automate operations, deflect tickets, and reduce their number of support agents while improving their customer service experiences.
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Of the launch, Don Davidge, CEO of AnswerDash, states, “At AnswerDash, we are constantly striving to provide all businesses with self-service experiences that are useful, personalized, easy, and intuitive for everyone involved. AnswerDash Lite helps us open up this capability to more customers than ever before, allowing companies with smaller budgets or technological capacities to take advantage of the latest AI-powered self-service tools – and we couldn’t be more excited.”
“We launched AnswerDash Lite on our Crutcheze website and noticed an immediate drop in our tier 1 support contacts,” states Chris Hotz, CEO of Crutcheze. “Now when our customers have a question and initiate a support ticket, AnswerDash Lite automatically jumps in and proactively suggests answers to their query or if needed, seamlessly routes the ticket to our agents.”
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AnswerDash Lite integrates and automatically leverages content from the leading 3rd party knowledge bases into the tool, or alternatively serves as a knowledge base. It works by using natural language processing (NLP) and keyword search to create a smart form of search that businesses can overlay on any or all of the pages of their website. AnswerDash Lite helps companies answer their customers’ “tier 1” questions – the simple, repetitive, impersonal questions – thereby deflecting support tickets by 30% or more. This frees up the agents’ time to focus on more complex tasks and improves both user experience and the efficiency of their help centers.
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