The award-winning CuisinArt Golf Resort & Spa, part of ‘The Leading Hotels of the World’ brand, has introduced enhanced guest experiences in their 101 suites and villas through the combination of the Avaya Vantage portfolio of Avaya IX Devices and an advanced hospitality application developed by Percipia.
The renowned 275-acre CuisinArt resort property on the beautiful Caribbean island of Anguilla was devastated by Hurricane Irma in 2017 and re-opened in late 2018 with a redesign of its entire property, villas, and suites. The property’s new guest experience combines the power of the all-glass, touch-screen Avaya Vantage desktop smartphone with the customized Percipia Latitude hospitality mobile application to put all of the hotel’s services as well as additional features at their guests’ fingertips. CuisinArt can now instantly update the application information to reflect special events or highlight services that will deliver a more memorable guest experience. This information is then available in every guest room that is equipped with an Avaya Vantage phone, accessible at the touch of a finger and enabling guests to more fully engage with every amenity and service that the resort has to offer.
“CuisinArt Golf Resort & Spa prides itself on offering our guests a unique blend of relaxed elegance and five-star service, diverse culinary programs, and top-tier golf and spa experience,” said Stephane Zaharia, President & Managing Director, Resorts & Residences by CuisinArt. “We are excited to now also offer our guests the convenience of one-touch access to control their hotel room experience and access all that our resort has to offer to help give them an elevated and unique experience.”
“The incorporation of Percipia’s creative, flexible, and intuitive Latitude hospitality mobile application with Avaya solutions enable a full-service resort or casino to significantly elevate their guest experience,” said Kal MacDonald, Director of Business Operations, Percipia. “The coupling of Percipia’s software with the Avaya products and devices provides customers such as CuisinArt with a best-of-breed production-ready solution that can be deployed in a matter of weeks to give their guests an amplified guest experience.”
“The world’s top ten hotel groups rely on Avaya communications solutions to deliver unique guest experiences that can increase return visits, improve word-of-mouth and generate positive reviews,” said Steve Brock, Avaya IX Devices Marketing, Avaya. “This solution has the dual benefit of delighting hotel guests and driving additional hotel revenue.”
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