Twelve Executives Recognized By APPEALIE With Software Leadership Award – 2020 SaaS Leader Awards Announced

Twelve Executives Recognized By APPEALIE With Software Leadership Award – 2020 SaaS Leader Awards Announced

APPEALIE has announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top marketing and customer success executives in the industry.

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“As shown by our employee engagement research and exceptional revenue growth rates of the cloud sector, SaaS companies are very well-managed,” commented Matt Harney, Founder of APPEALIE. “The glowing nominations our 2020 honorees received reflect the high standard of excellence in SaaS today.”

Driven by peer nominations, the 2020 SaaS Leader Award Winners were selected based on their track record of achieving goals, leadership skills, and ability to attract and retain talent.

Consistent with APPEALIE’s software awards methodology, Employee Net Promoter Score (eNPS)-like data points were incorporated along with each executive’s specific accomplishments.

The award process featured two categories:


  • Alex Dingley – WorkZone
  • Amanda Ingraham – 15Five
  • Amy Gharst – Order Desk
  • Chris Bush – Black Kite
  • Erica Swint-Williams – Mailchimp
  • Gustavo Bianco – Pipedrive
  • Mike Randolph – AppFolio
  • Paige Collins – XOi Technologies
  • Wyeth Lynch – MineralTree

“At Order Desk, we purposefully challenge typical support conventions. We’ve found that when everyone on our team works in support, we are more collaborative and more empathetic to the support experience, resulting in innovative ideas and a human connection that delights our customers,” commented Amy Gharst, Operations Lead at Order Desk.


  • Hunter Montgomery – ChurnZero
  • Nicole Kealey – Alida
  • Travis Bickham – BirdEye

“Winning today is about understanding what drives customers emotionally and rationally, then turning those insights into a category and building the brand to dominate it,” commented Travis Bickham, Vice President of Marketing at BirdEye.

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