AskMe’s brand experts use live video to assist with in-store product questions, as well as post-sale installations, activations, customer service issues and more
MarketSource, Inc., today announced the debut of AskMe, an innovative customer-engagement solution connecting consumers that are in-store, at home and on-the-go with live brand experts to assist with a variety of customer needs pre- and post-sale.
Through AskMe, consumers receive high-quality, efficient assistance – with home improvement, mobile and consumer electronics products, to name a few – via live video, text, chat or phone support available around the clock. Assistance can include in-store product questions, home installation troubleshooting and inventory searches.
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Retail brands benefit through increased sales, higher customer-satisfaction rates and considerable cost efficiency – since the model allows for broader geographical coverage, as well as significantly increased reach and efficiency.
“MarketSource prides itself on staying ahead of the curve, and by introducing this cutting-edge customer engagement solution, we are able to meet our clients’ needs as customer expectations, technologies and market conditions continue to change,” said MarketSource Vice President of Retail Vinay Nayak.
He continued, “What sets AskMe apart from other customer engagement tools is the fact that we combine MarketSource’s decades of experience in working face-to-face with consumers with the technology today’s customer craves. As a result, we create a personalized engagement experience that mirrors in-person interaction.”
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