ModSquad, the global leader in on-demand CX services, won the Gold Globee® Sales and Customer Service Excellence Award in the 8th Annual 2021 Customer Sales and Service World Awards.  These prestigious awards recognize achievements in sales, service, support, and business development worldwide. ModSquad was recognized for “Best Use of Social Media in Customer Service” for its work with Dallas Fort-Worth International Airport. The awards are an international industry and peer competition honoring achievements in disciplines that create the best customer experience for business success everywhere.

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Every day, ModSquad’s experienced professionals (called “Mods”) engage and support consumers globally. Mods cover DFW’s social networks 24/7, engaging passengers as well as maintaining a constant vigilance for security issues. Mods react quickly to passenger concerns and have a history of providing crucial help in real-time, whether guiding underage travelers to DFW agents, alerting airport authorities to a potential security concern on airport grounds, or providing in the moment social coverage of a last minute Blue Angels flyover to recognize frontline COVID workers.

“This Gold award reinforces the innovative services and great customer experiences we provide to ModSquad’s clients,” said Amy Pritchard, CEO and Founder of ModSquad. “The past year in particular demonstrated the importance for companies to establish and maintain relationships with their customers and communities. ModSquad plays a key role in those connections.”

Sales and Customer Service Excellence Awards is the world’s premier recognitions program created to honor achievements of individuals, teams, departments, most valuable professionals, milestones, and champions. The awards focus on outstanding accomplishments in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing.

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