Bright Pattern Announces Partnership with VION Consulting to Help Contact Centers Redefine Global Customer Communications

By PRNewswire On Dec 19, 2018

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Partners with VION Consulting to Provide Innovative Customer Support Technology

Bright Pattern, the leading provider of enterprise contact center software, announces its partnership with VION Consulting, a global provider of communication and customer experience management solutions in Singapore, Malaysia, India and the Philippines. Bright Pattern Contact Center Software will help VION Consulting provide the most innovative and effortless omnichannel technology and professional services through highly tailored, experience-rich customer interactions across all industries.

VION Consulting is redefining customer acquisition and engagement by providing its customers with the unparalleled ability to act on consumer intent. The company’s areas of expertise include artificial intelligence, contact centers, speech analytics, business application integration, and emerging channel services.

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With the goal to become the world’s best customer experience management solution provider, VION Consulting decided to partner with Bright Pattern for its omnichannel capabilities, flexibility, 100% uptime, ability to scale to 15,000+ agents, multinational deployment, and continuous availability thanks to nondisruptive, on-the-fly updates.

“VION Consulting helps businesses grow by innovating their customer experience at an optimized cost,” said Somik Bhattcharya, Head of Marketing for VION Consulting. “Bright Pattern enables us to provide a cloud-based contact center to companies of all sizes irrespective of geography and existing infrastructure.”

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“We are thrilled to be partnering with VION Consulting to help them redefine customer communications and support,” said Brian Hays, SVP of Global Sales at Bright Pattern. “VION Consulting has solutions designed to meet every vertical with world-class training facilities, proven delivery processes, and the right tools and technology to provide meaningful results. By utilizing the Bright Pattern platform, VION Consulting will be able to take customer experience to the next level and digitally revolutionize customer communications.”

Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized by Ovum as a Market Challenger and by Gartner as a leader in the Call Center FrontRunners Quadrant.