Brightlink Rolls Out New Messaging and Wireless Capabilities to Enhance Customer Experience

Brightlink Rolls Out New Messaging and Wireless Capabilities to Enhance Customer Experience

Company Finalizes Acquisition of 365 Wireless, Adds Support for 5G Development

Brightlink, a leading communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions, announced a range of messaging and wireless enhancements in its Fall release that will help communications providers and enterprises of all sizes improve their customer experience.

The company also recently finalized its acquisition of 365 Wireless, which has expanded its wireless footprint in the 3.5 GHZ CBRS spectrum and paved the way for supporting industry development of 5G.

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“Brightlink’s platform provides solutions across the full telecom technology stack – from the infrastructure level with voice and messaging services to the CPaaS integration layer, where we provide APIs allowing access to our extensive network capabilities, to the application tier, where we deliver solutions purpose-built to address specific market and customer communications needs,” said Joe White, Chief Technology Officer of Brightlink. “We are continually enhancing our platform ahead of market requirements and today’s announcement includes upgrades across all of these areas.”

Among the latest enhancements to Brightlink’s platform are:

  • Increased capacity of our core voice network by 50 percent
  • Expanded wireless Direct Inward Dialing (DID) capabilities on our network
  • Enabled the activation of toll-free numbers (in addition to local numbers) via our Brightlink SMS API, which is now live and available for customer use
  • Developed new content filtering capabilities to stop SMS SPAM as well as real-time SPAM filtering and blocking that tracks where SPAM originates and assigns a SPAM score to the binds, users and messages

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“As a customer, I consider Brightlink’s service levels and responsiveness to customers to be hallmarks of their success,” said Hoyt Prisock, Executive Vice President and General Manager of Conferencing at NetRoadShow. “Our core mission is to deliver high impact, highly reliable and turnkey communications solutions to the global financial services community. We look forward to utilizing the new capabilities in this release to improve NetRoadShow’s user experience and enhance our ability to address our customers’ communications needs.”

Brightlink also announced planned wireless enhancements to its Communications Platform as a Service (CPaaS) offerings, which are coming in the near future.

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