CX Leader Medallia Appoints Sophie Chesters Chief Marketing Officer

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Cloud and CX Marketing Expert Joins Exec Team to Fuel Growth

Medallia, Inc., the global Customer Experience Management leader, has promoted Sophie Chesters to Chief Marketing Officer to lead Medallia’s marketing organization. The 20 year marketing veteran’s career includes leadership roles at Google, Ziff Davis and Double Click. She was previously responsible for Medallia’s marketing in EMEA.

In her new role, she will focus on further accelerating the global demand function as well as  creating awareness for Medallia’s new Public Sector, vertical solutions and AI powered product innovations.

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“Sophie is the ideal person to lead marketing for Medallia. She believes every company and government organization can be connected to their customers and citizens via the Medallia Experience Platform,” said Leslie Stretch, CEO of Medallia. “Sophie has extensive marketing experience and an ability to operate on a global scale. She has a superb track record of execution.”

Previously, Chesters held various leadership roles at Google, where she led marketing teams across business and consumer programs, including serving as head of marketing for Google Analytics. She has also held marketing roles at Double Click, Incisive Media and Ziff Davis.

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“In the 21st century, power has transferred permanently to customers, employees and citizens. Organizations who listen to and act on feedback from their constituents create transformational value,” said Sophie Chesters, CMO at Medallia. “Medallia has created Medallia Experience Cloud to instantly sort the quality signals from the noise, creating the benchmark for CX, and I am proud to lead the company’s marketing efforts.”

Medallia, the leader in Customer Experience Management cloud technology, achieved records across most key operating and financial metrics in the past year. The company was named a leader in the most recent Forrester Waveand ranked #15 in the most recent Forbes Cloud 100 list.

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