Digital Self-Service Leader FICX Expands Experience Library With Critical New Customizable Workflows

Pre-designed workflows empower clients to accelerate digital self-service development while enabling complete customization of existing systems and processes.

FICX, innovator in CX automation, today added new customizable experiences to its extensive library of pre-developed digital self-service workflows. These pre-constructed workflows accelerate digital self-service development by digitizing common customer tasks while allowing for complete customization of a client’s internal systems, processes, and branding.

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The FICX No-Code CX Automation Platform enables leading businesses and organizations to develop digital self-service experiences 10X faster than custom software development. Companies in banking, personal finance, healthcare, insurance, telecom, and other industries leverage FICX’s industry-leading no-code platform to design, integrate, and deploy digital experiences without taxing resource-constrained software development teams. Using FICX, companies create powerful front-end experiences and deploy them across all customer touchpoints and devices – website, mobile app, IVR, call center engagements, and retail/branches.

FICX’s new pre-developed workflows include customer account creation, onboarding, account management, and digital self-service processes. FICX’s extensive library of pre-built experiences lets clients save time and help their customers complete everyday tasks in the most efficient ways possible.

“These new pre-built workflows are a critical milestone in our vision of delivering easy-to-use tools that provide the efficient and time-saving experiences customers demand,” said Chris Hohman, Chief Product Officer at FICX. “In 2022, customers demand consistent experiences with every business interaction. Our new pre-built workflows ensure clients can offer digital self-service for the broadest possible range of customer tasks and use cases.”

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