CX

Bidgely, alongside customers like NV Energy and Southern California Gas, will demonstrate how to empower CSR teams through AI techniques that are proven to elevate customer satisfaction and engagement at CS Week 2021. Bidgely will be…
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Maru Group (‘Maru’) the global CX and Insights Software & Advisory Services company, has announced two significant promotions in Maru/Matchbox. Marketing Technology News: H Code Appoints Adrian Whant As Vice President Of Marketing…
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Winners will be announced at the Five9 2021 CX Summit on September 1. Five9, Inc., a leading provider of the intelligent cloud contact center, today announced that it is now accepting nominations for the 2021 Reimagine CX…
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While businesses aiming to drive growth often focus on improving the customer experience, many neglect to explore how the employee experience (EX) plays into the equation. There are now more jobs available than before the pandemic, but…
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Global Customer Service Provider Recognized for Driving Positive Culture Change Based on Employee Feedback Alorica Inc., a trusted global leader in customer experience (CX) solutions, announced today that it won…
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O'Neil Digital Solutions, the nation's leader in Customer Communications Management (CCM) and Customer Experience (CX), has launched ONEinteractive, a SaaS solution that optimizes the client-customer relationship for its financial services…
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As many digital features have become table stakes, consumers seek out values-based, human-centred customer experience. According to Appnovation’s latest consumer research, Digital Innovation for the Experience Economy: Financial Services,…
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2021 State of Customer Journey Management and CX Measurement survey reveals that disconnects between marketing and CX teams negatively impact customer experience and business outcomes Pointillist®, an award-winning provider…
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Kitewheel’s 2021 State of the Customer Journey report demonstrates that customer journey orchestration continues to thrive, as brands pivot to reach a transformed consumer market Kitewheel, the leading solution provider for…
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Customer Experience (CX)  - Lets Define CX first. Customer Experience (CX) is an intangible concept, but we can sum it up as the experiences that people have during their entire tenure with any given product or service. This pertains to…
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Emplifi to provide enterprise brands with a unified CX platform that addresses critical customer experience gaps Today the combined company of Astute Solutions and Socialbakers announced its new brand name, Emplifi. The…
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With brands facing increased pressure to deliver always-on, exceptional customer service that increases revenue, Simplr's Conversational Commerce Suite offers a set of capabilities that combine technology, people, and data to help CX and…
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The 2021 Driving Customer Loyalty report finds one third of consumers considered breaking up with a brand and 65% ended up doing so as a result of poor customer experiences Sitel Group®, a global leader in customer experience (CX) products…
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Oracle Global SVP of Marketing for Advertising and CX Also Strengthens Advisory Board as New Co-Chair DemandJump, the leading marketing insights and attribution platform, announced today the appointment of Nate Skinner, Global SVP of…
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Survey of Customer Insights and CX Strategy Leaders Reveals That Despite Major CX Investments Only 24% Believe Customer Feedback is Effectively Addressed Alchemer, formerly SurveyGizmo, today announced the results of a new…
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It blends automation with human emotional intelligence to provide clients with the best possible CX Based on its recent analysis of the Latin American and the Caribbean customer experience (CX) outsourcing services market, Frost &…
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Sendoso’s 2021 State of Sending Report Finds Marketing, Sales, and CX Teams Are Building More Human Connections to Achieve Higher Customer Retention, Deeper Customer Relationships, and More Closed Sales Sendoso, the leading…
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Mapp, the international provider of cloud-based insight-led customer engagement, has been appointed by specialty home and garden decor company, Design Toscano, to help it improve the personalization of its customer outreach. Marketing…
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Digital marketing teams within ecommerce and direct-to-consumer brands will be offered enhanced capability to in-house programmatic digital media campaigns, with the launch of a market-defining SaaS platform by Match2One. Match2One’s…
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Leader in Account-Based Execution Enables Marketing, Sales, and CX Teams to Apply ABX Strategy to Full Revenue Funnel by Humanizing Approach with Physical Impressions Sendoso, the leading Sending Platform and leader in Account-Based…
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