CX Archives — MarTechSeries

Ackroo and Benbria Announce Partnership

Benbria’s Customer Experience Platform to Complement Ackroo’s Gift Card, Loyalty and Rewards Solutions Ackroo Inc., a gift card, loyalty, and

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MTS Staff Writer1 day agoMay 24, 2018 0 59

Invoca Named to Inc. Magazine’s Best Workplaces 2018

This Award for Invoca Comes on the Back of Significant Company Growth and Groundbreaking AI Innovation Invoca, the call intelligence

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PRNewswire1 day agoMay 24, 2018 0 68

Customer Experience Management, Marketing Automation

Braze (Formerly Appboy) Opens New International Office in Singapore

Leading Marketing Automation Company Braze (Formerly Appboy) Expands Global Footprint in APAC with New Singapore Office Braze (formerly Appboy), the

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MTS Staff Writer3 days agoMay 22, 2018 0 158

AI/ML, Customer Experience Management, NLP

New AI Tech Reshapes How Companies Listen to Customers

Customer Experience Leaders Using Luminoso Can More Quickly Identify Hot Topics Otherwise Buried in Avalanches of Open-Ended Customer Feedback Luminoso,

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prweb4 days agoMay 21, 2018 0 144

Customer Experience Management

Former Salesforce EVP & First CIO of the United States, Vivek Kundra Joins Sprinklr as COO

Vivek Kundra to Position SaaS Company for Next Stage of Global Growth as it Continues to Define Customer Experience Management Category

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MTS Staff WriterMay 18, 2018, 8:13 pmMay 18, 2018 0 221

Customer Experience Management

Medallia Recognizes World’s Most Innovative Customer Experience Leaders

IBM, Generali, Sage, and Comcast win Medallia Expy Customer Awards Medallia Inc., the global leader in customer experience management, announced

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PRNewswireMay 18, 2018, 4:52 pmMay 18, 2018 0 228

Customer Experience Management, Mobile Marketing

Kochava SmartLinks: One Dashboard For All Deep Links

Full Support for Universal Links, App Links and Hosting of Landing Pages Kochava, the industry leader providing holistic measurement solutions

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PRNewswireMay 17, 2018, 9:26 pmMay 18, 2018 0 89

Customer Experience Management

Medallia Launches Digital Partner Program to Bring Together Voice of Customer and Analytics

Partner Program Enables Companies Get a 360 Degree View of Their Customers to Optimize Digital Customer Experience at Scale Medallia

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PRNewswireMay 17, 2018, 8:57 pmMay 17, 2018 0 288

Customer Experience Management

Qualtrics Announces Strategic Partnership with IBM

Qualtrics Experience Management Platform Is Now the Preferred Employee Engagement Technology For IBM Kenexa Clients Qualtrics, the enterprise technology leader in

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PRNewswireMay 16, 2018, 10:13 pmMay 16, 2018 0 317

AI/ML, Customer Experience Management, Intelligent Assistants

Minor League Baseball and Satisfi Labs Partner to Enhance Fan Experience

Bilingual Artificial Intelligence Solution Amplifies League-Wide Multicultural Initiative Minor League Baseball (MiLB) recently announced a new collaboration with Satisfi Labs,

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MTS Staff WriterMay 16, 2018, 8:48 pmMay 16, 2018 0 118

Customer Experience Management

Yieldify And Infinity Announce Global Partnership

The New Partnership Brings Customer Journey Optimization And Call Center Intelligence Together To Support E-Commerce Businesses Yieldify, the customer journey

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MTS Staff WriterMay 16, 2018, 6:57 pmMay 16, 2018 0 196

Customer Experience Management, Marketing Automation

VoiceFoundry Expands Global Deployment of Amazon Connect Services

Contact Center Leader Provides Consulting and Best Practice Support for Customers Looking to Migrate To Amazon Connect in ANZ VoiceFoundry, a

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prwebMay 15, 2018, 8:30 pmMay 15, 2018 0 164

Analytics, Customer Experience Management

Sekure Merchant Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions

Sekure Merchant Solutions Selected CallMiner Eureka for the Data-Driven Insight Available from 100% Monitoring of Agent Interactions for Automated Quality

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PRNewswireMay 15, 2018, 7:53 pmMay 15, 2018 0 176

Customer Experience Management, Marketing Automation

Consumer51 Acquires New Mexico’s Top App Development and Digital Marketing Company Xynergy Inc

The Acquisition Helps Broaden Consumer51’s Technology and Seo Offerings While Providing Xynergy Clients with Additional Hubspot-Based Inbound Marketing and User-Experience

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PRNewswireMay 15, 2018, 4:27 pmMay 15, 2018 0 188

Customer Experience Management

SPLICE Software Receives 2017 CUSTOMER Magazine Workforce Optimization Innovation Award

Emergency Management Solutions Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience SPLICE Software announced that TMC, a

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MTS Staff WriterMay 12, 2018, 6:00 pmMay 11, 2018 0 204

Customer Experience Management

Urban Airship Powers Real-Time Mobile Wallet Tickets and Boarding Passes with Google Pay

New Urban Airship Mobile Wallet Tickets Make It Easy for Airlines, Movie Theaters and All Types of Events to Streamline

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PRNewswireMay 12, 2018, 5:00 pmMay 10, 2018 0 125

Customer Experience Management, Marketing Clouds

Medallia Expands in Europe to Grow Customer Experience Market

Medallia, a Leading Cloud Software Provider, Opens Office in Germany as Part of EMEA Expansion Plans Medallia Inc., the global

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PRNewswireMay 10, 2018, 7:59 pmMay 10, 2018 0 297

AI/ML, Audience Data, CRM

Senior Digital Transformation Executive Arkadiusz Seredyn Joins Synerise

Arkadiusz Seredyn Has Previously Held Various Senior Positions at SAS and Orange Arkadiusz Seredyn, formerly Executive of Digital at Orange,

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MTS Staff WriterMay 10, 2018, 2:15 pmMay 10, 2018 0 112

B2B Commerce, Customer Experience Management

Confirmit Launches B2B Account Health Solution

Drives Improved Business Outcomes from Greater Understanding of the Complexities Found In B2B Confirmit has announced the launch of a

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MTS Staff WriterMay 9, 2018, 8:29 pmMay 9, 2018 0 156

AI/ML, Customer Experience Management

24-7 Intouch Introduces New AI Technology Division, Laivly

Laivly Is Dedicated to Applying Emerging Technology Including Artificial Intelligence, Machine Learning and Automation in Support of Live Customer Service

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PRNewswireMay 8, 2018, 7:43 pmMay 8, 2018 0 144

Interview with Sara Gonzalez,Chief Marketing Officer, Simple

Interview with Ken Leren, Founder, Tech Essence

Interview with Christine Jacobs Pribilski, VP, Worldwide Marketing, IBM

Interview with Daina Middleton, CEO, Ansira

Interview with Ari Brandt, CEO and Co-Founder, Receptiv

TechBytes with Sandro Catanzaro, Founder and Chief Innovation Officer, dataxu

TechBytes with Jeri Kelley, Sr. Product Strategist, Oracle Commerce Cloud

UnGagged TechBytes with Greg Gifford, Vice President of Search, DealerOn

TechBytes with Jeremy Finch, Product Marketing Manager, Adobe

TechBytes with Maureen Polo, SVP Brand Studio, Fullscreen

Fireside Chat with John Sampogna

Fireside Chat with Bill Walker

Fireside Chat with Lee Auerbach

Fireside Chat with Andrea Moe

Fireside Chat with Ebonie Newman

Why Influencers, Not Footballers Will Score for Brands During the 2018 FIFA World Cup

GDPR is the Best Thing to Happen to Personalization

Buy versus Build: What Should You Really Do with Tech Stack?

GDPR Deadline Will Open the Door for Data Transparency

How The Next Generation of Affiliate Marketing is Driving the Digital Future

GDPR Roadmap: Inception to 25 May 2018

GDPR is Coming: Monetate Names Dave Swarthout as Data Protection Officer

Five Disruptive Trends in Social Media Marketing Strategies

Shopping Elsewhere™ Adds Precision and Relevance to Your Targeting Campaigns

Adobe Set to Acquire Magento Commerce for $1.68 Billion

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