CX

The pandemic accelerated many changes in consumer behavior, and many of these transformations will last forever. That also means that much of what was considered innovative pre-pandemic is no longer enough to take organizations to the next…
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CloudOffix and Deed Consulting Signed Partnership Agreement CloudOffix, a global leader in All-In-One CRM and Customer Experience (CX) Management Platforms, has recently signed a partnership agreement with Deed Consulting, one of Ghana's…
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July 28th Webinar Will Highlight the Ways Conversational AI Can Enhance Service Teams boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, and Faye, a market leader in developing integrated customer…
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First-ever use of mobile and off-site voting for “Man of the Match” upped the level of fan engagement and interactivity QuestionPro, a global leader in online survey and research services took home a Gold and Bronze award at the recent…
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In a digital world that can be accessed even from your watch, “user experience” has become mundane. Years ago, a standout website or app that would help a user to more easily make a purchase online was groundbreaking. Now, transactions are…
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Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the company has been named a Leader in The Forrester Wave™: Journey Mapping Platforms, Q2 2022. Forrester…
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New Emplifi Study Reveals Striking Generational Differences in Everything from Platform Usage to Shopping Expectations Emplifi, the leading unified customer experience platform, released “7 Key Consumer Expectations Impacting Social Media…
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Simplr's conversational experience platform named a winner among nearly 3,000 nominations Simplr announced that it has been named a winner in the 5th annual AI Breakthrough Awards program in the "Best AI-Based Solution for Customer…
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Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an expanded partnership with NICE CXone to bring its innovative texting services to NICE’s international…
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Adapt Now to debut today at Customer Contact Center Week in Las Vegas TTEC Holdings, Inc., a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, today announced the availability of…
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Atento reorganizes its regional structure switching from five regions to three to optimize the efficiency of its operations and improve proximity and service to its customers. Sergio Ribeiro Passos has been named the Company's new…
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It has become increasingly essential for companies to invest in tools capable of strengthening their existing relationships with partners and clients, while forging new ones with prospects. Giftsenda, a corporate gifting platform that…
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Winners drove excellence in bringing CX visions to life by enabling exceptional customer and employee engagement and outstanding transformations to the cloud, adopting cutting-edge advancements and demonstrating impressive business impact…
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Industry veteran brings vast experience and expertise to the global provider of CX products and solutions Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, today announced that Brian…
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Company is now ISO 27001 certified and SOC 2 Type II compliant Reputation, the global leader in reputation experience management (RXM), announced it has completed its ISO 27001 certification. Reputation prioritizes the transparency of…
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Lang.ai has announced its completion of a $10.5M Series A led by Nava Ventures with participation from new and existing investors including Oceans Ventures, Forum, Flexport Fund, as well as industry leaders - Mike Murchison (CEO of Ada),…
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This transaction adds a best-in-class customer service tool to ZENVIA's platform, consolidating its position as a leading unified end-to-end CX SaaS platform in Latin America Zenvia Inc., the leading cloud-based CX communications platform…
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TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced today that Comparably, the leading workplace culture and compensation monitoring site,…
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First-To-Market Reputation, CX and Brand Decision Intelligence solutions transform noisy conversation data into actionable predictive intelligence through the power of advanced NLP and applied AI Converseon, the leading AI-powered consumer…
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Acquisition strengthens Gupshup’s AI-powered conversational solutions for Ecommerce, Retail and Consumer Goods industries Gupshup, a global leader in conversational engagement, announced today the acquisition of AskSid, a leading…
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