CX

Lang.ai has announced its completion of a $10.5M Series A led by Nava Ventures with participation from new and existing investors including Oceans Ventures, Forum, Flexport Fund, as well as industry leaders - Mike Murchison (CEO of Ada),…
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This transaction adds a best-in-class customer service tool to ZENVIA's platform, consolidating its position as a leading unified end-to-end CX SaaS platform in Latin America Zenvia Inc., the leading cloud-based CX communications platform…
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TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced today that Comparably, the leading workplace culture and compensation monitoring site,…
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First-To-Market Reputation, CX and Brand Decision Intelligence solutions transform noisy conversation data into actionable predictive intelligence through the power of advanced NLP and applied AI Converseon, the leading AI-powered consumer…
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Acquisition strengthens Gupshup’s AI-powered conversational solutions for Ecommerce, Retail and Consumer Goods industries Gupshup, a global leader in conversational engagement, announced today the acquisition of AskSid, a leading…
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57% of executives in APAC countries say they have a strategy in place to improve customer experience The ninth annual customer experience industry survey was conducted globally, including Australia, Singapore, India, etc.…
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Cyara LiveVQ honored for offering exceptional solution to support remote agents and assure quality customer experience Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that global…
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Meets rigorous security and performance requirements for Chrome OS as validated CCaaS solution Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today announced a deeper partnership with Google as an…
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Zenvia Inc. ("ZENVIA" or "Company") (NASDAQ: ZENV), the leading cloud-based CX communications platform in Latin America empowering companies to transform their existing communications with end customers along their life cycle, today…
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ONR, a leader in transforming the customer experience (CX) for Fortune 500 companies today has shared new data highlighting how consumers, as well as businesses,  are utilizing Blockchain post-pandemic to impact overall customer experience.…
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Pre-designed workflows empower clients to accelerate digital self-service development while enabling complete customization of existing systems and processes. FICX, innovator in CX automation, today added new customizable experiences to…
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Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its new partnership with technology outfitter CX Effect for reseller services to global markets. The partnership will bring Dialpad’s full…
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Company accelerates growth strategy with tech-enabled citizen engagement solutions, ~$19 billion total addressable market TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for…
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New Survey from Forbes Insights and Glassbox Reinforces the Importance of Digital Customer Experience A new report reinforces the need for companies to focus on the digital customer experience (CX) to edge out competitors. Forbes Insights …
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Report finds that customer experience is a top investment area for 78 percent of executives Seventy six percent of executives note that customer feedback should be used to inform every customer decision UserTesting, a leader in…
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Sabio’s innovative solution integrates Twilio Flex with Google Cloud Contact Center AI (CCAI) suite of technologies Sabio is innovative solution integrates Twilio Flex with Google Cloud Contact Center AI (CCAI) suite of technologies •…
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Do you feel you’re paying more for products and services, whether it’s as simple as an item at a grocery store or an exciting weekend away? Do you feel you’re getting less for your money, either in the quantity of product or the quality of…
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TTEC Holdings, Inc., one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, released the company's first Environmental, Social, and Governance (ESG) report this month.…
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Cognigy, a global leader in customer service automation, has been selected as one of this year’s featured companies for Enterprise Connect 2022 Innovation Showcase. Cognigy will highlight its conversational AI enterprise platform for CX…
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North Highland, the leading change and transformation consultancy, has been included in Forrester's Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022, an overview of 33 customer experience strategy consulting practices.…
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