ActiveCampaign Shares Its Fourteen-Point Commitment to Delivering a Best-In-Class Customer Experience to Earn Value from Customer Success Efforts ActiveCampaign, the …
Bidgely Brings Itemized Electricity Reports to TEPCO Customers in Japan
Artificial Intelligence Applied to TEPCO Smart Meter Data Provides Appliance-Level Insights to Customers for Improved Retention Bidgely announced it has …
Capitalism Redefined? New Deloitte Survey Finds Executives Around the World Are Embracing a Larger Responsibility Beyond Profit
Stakeholder Interests–Those of Consumers, Employees, and Broader Society–Increasingly Influence Business Decisions The world’s business leaders are increasingly embracing a new …
SugarCRM Launches Renewals Console, a Game-Changer for Subscription-Based Businesses
Company Continues to Lead the Industry with Groundbreaking Innovations in Winter ‘20 Release SugarCRM Inc., the company that enables organizations …
The Best CX Metric Déjà Vu
Having seen a number of articles/heard a resurgence of opinions recently arguing for/against different CX metrics yet again, it’s time …
BORN Group Announces New Strategic Framework, Stella
BORN Group, a leading digital agency with a focus on experience management and enterprise commerce solutions, is proud to announce …
Global CX Summit 2019: Experience. Engage. Evolve
Today’s ultra-connected, empowered, and uncompromising customers interact with brands in an unprecedented way. With an incessant increase in market competition, …
Dreamforce Update: Salesforce Blockchain Helping Automobili Lamborghini Restore Trust in Heritage Cars
World’s Top Luxury Sports Car Maker Automobili Lamborghini Is Accelerating Trust and Authenticity with Salesforce Blockchain Within months of its …
Oracle and Deloitte Help Brands Realize the Potential of Customer Data Platforms
Collaboration will help brands combine data and decisioning to deliver more personalized and contextual experiences across the customer journey Oracle …
Flipkart tops Forrester’s Customer Experience Index India Rankings
Forrester’s CX Index methodology was used to benchmark the CX quality of 39 brands in six industries Walmart’s acquisition of …
Blue Acorn iCi Acquires Mediotype, A Leading B2B & B2C Commerce Experience Company
Acquisition Strengthens Blue Acorn iCi’s Commerce Practice and Expands Geographic Presence Blue Acorn iCi, a leading independent digital customer experience …
Oracle Unveils AI-Voice for the Enterprise
Oracle Introduces Natural Voice Conversations to Digital Assistant and Enhances Deep Learning Semantic Parser to Handle Complex Linguistic Constructs Oracle …
Oracle and Microsoft Expand Cloud Partnership to Boost Workplace Productivity
Integration of Oracle Digital Assistant with Microsoft Teams gives Microsoft 365 customers access to Oracle Cloud Applications through conversational AI …
Voxpopme Raises $9 Million in New Venture Financing Round
Financing highlights the explosion of video applications in business technology Voxpopme, the world’s leading video feedback and analytics company, announced …
Elevating Your CX Strategy by Improving the Agent Experience
In the age of Digital Transformation, many customer service leaders are focusing all their attention on technology. While intelligent automation …
Minor DKL Food Group (The Coffee Club) and InMoment to Present at CX Singapore 2019
InMoment Hosts Leading Australian Food Franchisor in Showcasing How Customer Experience Intelligence Is Driving Company Success This week at Forrester’s …
Industry Expert Promoted to Confirmit Global CX Consulting Lead
Appointment marks continued focus on best practice and partnership Confirmit has announced the promotion of Chris Brown to the role of …
Isobar Survey Reveals the Evolution of CX as Creative Experience
1,000 CMOs Surveyed on Customer Experience Global Digital Agency Isobar has published ‘Creative Experience: the evolution of CX’, a Global …
Teleperformance Groups ‘Praxidia Knowledge Services’ partners with CallMiner to launch TP Interact – a Comprehensive Interaction Analytics Solution
Eleperformance Groups ‘Praxidia Knowledge Services’ Partners with CallMiner to Launch TP Interact – a Comprehensive Interaction Analytics Solution Praxidia Knowledge …
Pulse Insights Ranked a Strong Performer in Digital Voice of Customer Specialist Platforms by Independent Research Firm
Earns the Highest Possible Scores in Integrations & Data Sharing Criteria Pulse Insights LLC, a leading SaaS solutions provider for …