Collaboration will help brands combine data and decisioning to deliver more personalized and contextual experiences across the customer journey Oracle …
Flipkart tops Forrester’s Customer Experience Index India Rankings
Forrester’s CX Index methodology was used to benchmark the CX quality of 39 brands in six industries Walmart’s acquisition of …
Blue Acorn iCi Acquires Mediotype, A Leading B2B & B2C Commerce Experience Company
Acquisition Strengthens Blue Acorn iCi’s Commerce Practice and Expands Geographic Presence Blue Acorn iCi, a leading independent digital customer experience …
Oracle Unveils AI-Voice for the Enterprise
Oracle Introduces Natural Voice Conversations to Digital Assistant and Enhances Deep Learning Semantic Parser to Handle Complex Linguistic Constructs Oracle …
Oracle and Microsoft Expand Cloud Partnership to Boost Workplace Productivity
Integration of Oracle Digital Assistant with Microsoft Teams gives Microsoft 365 customers access to Oracle Cloud Applications through conversational AI …
Voxpopme Raises $9 Million in New Venture Financing Round
Financing highlights the explosion of video applications in business technology Voxpopme, the world’s leading video feedback and analytics company, announced …
Elevating Your CX Strategy by Improving the Agent Experience
In the age of Digital Transformation, many customer service leaders are focusing all their attention on technology. While intelligent automation …
Minor DKL Food Group (The Coffee Club) and InMoment to Present at CX Singapore 2019
InMoment Hosts Leading Australian Food Franchisor in Showcasing How Customer Experience Intelligence Is Driving Company Success This week at Forrester’s …
Industry Expert Promoted to Confirmit Global CX Consulting Lead
Appointment marks continued focus on best practice and partnership Confirmit has announced the promotion of Chris Brown to the role of …
Isobar Survey Reveals the Evolution of CX as Creative Experience
1,000 CMOs Surveyed on Customer Experience Global Digital Agency Isobar has published ‘Creative Experience: the evolution of CX’, a Global …
Teleperformance Groups ‘Praxidia Knowledge Services’ partners with CallMiner to launch TP Interact – a Comprehensive Interaction Analytics Solution
Eleperformance Groups ‘Praxidia Knowledge Services’ Partners with CallMiner to Launch TP Interact – a Comprehensive Interaction Analytics Solution Praxidia Knowledge …
Pulse Insights Ranked a Strong Performer in Digital Voice of Customer Specialist Platforms by Independent Research Firm
Earns the Highest Possible Scores in Integrations & Data Sharing Criteria Pulse Insights LLC, a leading SaaS solutions provider for …
Artificial Solutions Enables CIOs to Take Control of the Conversational AI Landscape With Teneo Fusion
Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced today the launch of Teneo Fusion. The latest version of …
Bridging the Gap Between All CX Professionals
The New Look and Features in This Release Allow All CDP Stakeholders to Work Together Closely and Maximize Productivity Across …
It’s Time to Rethink the Customer Experience: Oracle CX Cloud Updates
Change is accelerating. Expectations are skyrocketing. Nothing is predictable. The clock is ticking. The one truly finite resource is slipping …
It Takes a Village: Oracle Expands CX Partner Ecosystem
These days everyone is trying really hard to deliver amazing customer experiences. However, there’s a truth that is difficult to …
InMoment Announces Distinct Employee Experience (EX) Cloud, Bringing First-time Intelligence, Comprehensive Solution to this Critical Audience
EX Cloud Key Element in Inmoment’s New Experience Intelligence (XI) Platform InMoment, the leading provider of Experience Intelligence (XI), announced …
The ‘C’ in Customer Experience (CX) Means Consistency
Modern Customers Are Buying Not Just Products, but Also the Experience. This Has Changed the Entire Paradigm of Doing Business …
Identifying the Key Ingredients for Optimizing Customer Experience
Email is often the key ingredient in cooking up a successful marketing campaign, leading to happier customers who are willing …
Weave Raises $37.5M Series C Growth Round Led by Lead Edge Capital
Funding Will Allow Silicon Slopes-Based Company to Expand Their Customer Experience Management Platform Weave, a customer experience management (CXM) platform, …