CX

Will Help North American Customer-Centric Businesses Rapidly Adopt Digital Tech Gnani.ai, a global frontrunner in Voice-AI-led omnichannel customer service automation space, today announced a strategic partnership with transcosmos, Inc.…
Read More...

Selection based on Alchemer’s completeness of vision and ability to execute Alchemer — a global leader in customer experience (CX) and voice-of-the-customer (VoC) technology, including its widely used enterprise feedback platform —…
Read More...

TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital…
Read More...

New Global Study Reveals How Current Events Influence the B2B Buying Process Merkle B2B, part of Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released a new global study that reveals…
Read More...

AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases Dash Research’s report, “Artificial Intelligence for CX Applications”, focuses on the…
Read More...

Disruption of legacy customer service models and impactful results for customers differentiated the company among 700+ entries Simplr has been named a silver winner in the Most Innovative Company of the Year - Medium category in Best in…
Read More...

The Cloud Customer Experience Platform helps businesses connect with customers through omnichannel capabilities such as voice and social media channels Based on Frost & Sullivan's recent analysis of the Latin American Cloud Contact…
Read More...

Customers can realize up to 286% ROI after adopting data-driven processes Optimizely, leading digital experience platform (DXP) provider, revealed the results of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester…
Read More...

Newsweek’s Best Online Shops of 2021 list highlights how brands who use Quiq’s AI-powered conversational tools are leading the e-Commerce race Quiq, the AI-powered conversational platform that enables businesses to engage with customers…
Read More...

Ada, the leader in Automated Brand Interactions, today announced the launch of a suite of new product features that support global expansion, as well as a full rebrand and new website. With the continued acceleration of the digital economy…
Read More...

Maru Group (‘Maru’) the global CX and insights software and advisory services company has announced two senior promotions at Maru/Matchbox. Patricia Chapin-Bayley (Trish) is promoted to the position of President, West Region and head of…
Read More...

Appointment of Abhinandan Jain as Chief Digital Officer to spearhead digital innovations and growth Appointment of Rebecca Gautrey as Chief Marketing Officer to drive go-to-market and brand strategies Startek, a global provider of…
Read More...

Ex Samsung and HTC marketer is key to growth plans for martech SaaS business Martech SaaS provider, Infinity, has appointed Hannah Delaney as its VP of Marketing. Hannah will support Infinity’s ambitious growth plans, following strategic…
Read More...

TTEC Holdings, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been ranked by Forbes as one of the World's Top Female Friendly Companies 2021. This prestigious…
Read More...

TTEC Holdings, Inc, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced Regina Paolillo as its Global Chief Operating Officer, a newly created role and…
Read More...

Leading contact center and CX solutions provider, Servion, recognized as Webex Customer Experience Partner at the WebexOne 2021 conference Servion, a leading contact center and CX solutions provider has been recognized as…
Read More...

Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa, an AI-powered insight platform. The Lumoa…
Read More...

Allant Group LLC, a nationally recognized, data-driven marketing firm, and a subsidiary of VntCap Technologies LLC, is pleased to announce its strategic acquisition of Vektor Digital and Analytics. VntCap Technologies…
Read More...

ActionIQ, the leading Enterprise Customer Data Platform (CDP), today announced the general availability of ActionIQ Real-Time Customer Experience (RTCX). With RTCX added to ActionIQ's proprietary CDP technology, B2B and B2C brands are now…
Read More...

SAP SE today announced that Ritu Bhargava will join SAP on November 15, 2021, to become chief product officer for SAP Customer Experience. SAP’s vision is to help companies enable a cohesive customer experience (CX) across the entire…
Read More...