Kimble #1 in Customer Satisfaction Among Leading Enterprise PSAs in G2 Grid

“Like untangling a giant ball of knots” – independent reviewers praise Kimble’s “transformational” effect

Kimble, a global leader in Professional Services Automation, is proud to announce it ranks first among all of the leading PSA vendors for customer satisfaction in the enterprise market. Reviewers on the independent crowd review platform G2 say Kimble’s PSA solution has transformed their businesses, improving predictability, project delivery and profitability.

“We implemented Kimble just over two years ago, and it has quickly become business-critical for us. It’s a one-stop shop for the entire lifecycle of projects,” reports Suzanne H, COO of a mid-market PS business which manages hundreds of projects in Kimble. “We know well in advance when we’ll need people, and our business has become much more predictable.”

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COO Matthew S reports Kimble has revealed “the true total cost of running our services business, it’s like we have untangled a giant ball of knots.” Enterprise reviewer Daniel C, a process analyst, writes that “Kimble is great for tracking effort on cases/projects and giving insights to the business.” Having a clear view of time spent on projects and other metrics on reports “allows us to better allocate resources and to make educated business decisions.” Other recent enterprise reviewers write that the business benefits of Kimble have been “overwhelming,” adding that without it “we would make less money.”

Kimble also garners plaudits for its high level of commitment to customer success. “As the person responsible for the operations function of the business, I most appreciate my relationship with our account manager who demonstrates an exceptionally high level of responsiveness, professionalism and commitment” writes one mid-market reviewer.

Kimble CEO Sean Hoban said: “I am delighted that Kimble remains highest in customer satisfaction. Our core value at Kimble is our commitment to customer success. We have now built up hundreds of reviews on the G2 site and I would encourage anyone interested in Kimble to read what our customers have to say, in their own words, about their experiences with the product and with the company.”

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