Achieves Important Certification to Accelerate Growth in the Government Sector and Adds to Industry Security Credentials

Medallia, Inc., a global experience management provider, announced it has achieved Federal Risk and Authorization Management Program (FedRAMP) certification, further validating the company’s depth in delivering highly secure, leading solutions for consumer, employee and government experience management.

“We are delighted to have achieved the FedRAMP Joint Authorization Board (JAB) Authorization. This important milestone greatly expands our ability to serve the government sector. Medallia will help agencies serve the public and their employees by using leading edge, secure digital technology to enhance the citizen experience. Medallia Experience Cloud enables ‘Live Time’ experience capture and analysis to provide insight on the improvement of services,” said Brian Michael, vice president and general manager, public sector for Medallia.

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FedRAMP provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Medallia Experience Cloud has met the stringent requirements to receive a FedRAMP JAB Authorization, providing a broad range of capabilities and benefits for any federal agency with assurance that the risk posture has been reviewed and approved by the DoD, DHS and GSA.

“Medallia is proudly serving the government sector. Our FedRAMP certification is further validation of our leadership in delivering highly secure experience management solutions to our customers. We’ve always prioritized security and privacy as evidenced by our achievement of GDPR, Privacy Shield, ISO 27001 and SOC 2 Type 2 security certifications,” said Mike Ottosson, chief technology officer at Medallia.

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Through a single powerful platform, Medallia helps federal agencies better understand the experiences they provide so they can transform these experiences. By capturing more customer and employee signals and using best-in-class AI to understand them, Medallia’s platform empowers agencies to take immediate action and optimize agency-to-public interactions – at the highest level of security required.

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