Nextiva Introduces New Workforce Engagement Management Capability: Nextiva Workforce Scheduling

Nextiva, the leading unified customer experience management (UCXM) platform, announced the launch of Nextiva Workforce Scheduling, an expansion of the company’s workforce engagement management suite on the Nextiva Unified-CXM platform.

“Workforce Scheduling helps optimize staffing levels and schedules to ensure efficient operations and excellent customer service while balancing employee needs and preferences”

Workforce Scheduling equips contact center leaders with holistic tooling to reduce costs and increase ROI by automating complex staffing tasks. Key functionality includes automated forecasting, planning, scheduling, compliance tracking, attendance tracking, employee performance management, and more. Additionally, an easy-to-use app gives team members the freedom to manage their schedules by bidding on shifts, swapping shifts, submitting time-off requests, and other tasks.

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“Workforce Scheduling helps optimize staffing levels and schedules to ensure efficient operations and excellent customer service while balancing employee needs and preferences,” said Senthil Velayutham, Nextiva’s Chief Product & Technology Officer. “Nextiva is devoted to offering the most comprehensive unified customer experience management platform on the market. The addition of Workforce Scheduling to our portfolio brings essential front-line CX staffing tools seamlessly into our platform as a complete solution.”

Workforce Scheduling is available today. It is included in the Nextiva Unified-CXM Premium package and is available as an add-on to the Essential and Professional packages.

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