ServiceSource International, Inc., the customer journey experience company, today announced that it has signed a new contract with Dropbox, a global leader in cloud storage and content collaboration.

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“Over the course of our relationship, we will work to become a strategic extension of the Dropbox go-to-market team across all three global theaters.”

Through this agreement, ServiceSource adds to its growing roster of brand name clients in the hyper-competitive cloud solutions space, further establishing its digital inside sales services as a strategic advantage in fast-growing markets.

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By partnering with ServiceSource worldwide, Dropbox will fortify its virtual inside sales efforts with customer identification, acquisition, and outreach strategies, tapping into the growing appetite to buy services virtually, rather than through traditional in-person sales methods. According to a recent global Bain & Company survey, 92 percent of B2B buyers prefer virtual sales interactions, up 17 percentage points from its survey in May 2020.

“As businesses worldwide continue to transform their operations to be more virtually-based, the competition for share of wallet in the cloud-based services market is fierce and fast-paced. Through our work in this sector, we have developed best practices that give our clients an edge with quick access to proven strategies and outreach at scale to win new customers,” said Gary B. Moore, chairman and CEO, ServiceSource. “Over the course of our relationship, we will work to become a strategic extension of the Dropbox go-to-market team across all three global theaters.”

“We’re excited to kickoff our partnership with ServiceSource,” said Debbie Dunnam, chief commercial officer, Dropbox. “ServiceSource’s robust and flexible offerings and experience in multiple sales motions made them a great partner for us.”

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