Sharpen Technologies, developers of the agent-first contact center platform, announces the release of SharpenDB, cloud-native storage that allows users to digitally transform their data from multiple systems and channels into easy-to-read custom charts, tables and columns, optimizing the agent and customer care experience. In conjunction with Sharpen’s dynamic IVRs and easy-to-use tools, SharpenDB enables users to quickly access and analyze data, identify issues and cater to the customer all within a secure and accessible API microservices platform architecture.
Just-released SharpenDB collects and converts customer data from multiple systems and channels into easy-to-read charts, tables and columns to maximize the agent and customer care experience and improve KPIs.
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“For administrators who need a more scalable and dynamic way to store, create, edit and access data, SharpenDB is a real leap forward,” said Adam Settle, Sharpen Vice President of Product. “It’s a flexible, easy-to-use tool that helps companies of any size to realize their goals of unifying the data across their systems, finding the deeper insights, and creating new efficiencies.”
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SharpenDB allows users to easily import and export data, including contact lists to drive any number of campaigns; store customer-specific information within the Sharpen platform; make routing decisions in a dynamic IVR, as rows and columns of data allow flexibility for multiple types of interaction flow; and access custom data sets from Sharpen Actions, Sharpen Logic and Sharpen Insights.
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