TruVideo, the proven video and texting communication platform that conquers trust and increases service revenue, now has an even better way to track how customers feel about service providers and dealerships. With the introduction of TruReports, busy managers can track the key metrics for revenue and video utilization, plus customer engagement and sentiment. The dashboard serves up the top stats associated with higher RO transactions such as volume of videos sent to customers, customer views and shares, and unfiltered customer feedback scores.
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“We are excited to launch our reporting dashboard which enables auto dealerships and service providers to track video utilization and quality, analytics on how customers are engaging with the communications, and real-time sentiment data,” says CEO Joe Shaker.
The straightforward dashboard screen enables users to assess key revenue and communication metrics easily and to download reports at the click of a button. It offers customizable date ranges to view the data you need, as well as the ability to drill down into the details by advisors or technicians.
The dashboard also includes real-time feedback from customers, by the numbers and in their own words, in addition to video compliance stats to assess team performance.
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