UJET Named “Hot Vendor” by Aragon Research in Intelligent Contact Center

Vendors Selected for the “Hot Vendor” Report Are Noteworthy, Visionary, and Innovative

UJET, Inc., the company that makes it simple for any company to provide intuitive, modern support, today announced it has been included in the list of “Hot Vendors” in the Hot Vendor in Intelligent Contact Center, 2018 report by Aragon Research, Inc.

“We believe our inclusion in the Hot Vendor report by Aragon Research underscores our continued innovation, the success we afford our customers and the enhanced visibility we provide call center professionals,” said Anand Janefalkar, CEO and founder of UJET. “For today’s customers, exceptional support means fast access to personalized, efficient service by phone, live chat and mobile app. Our platform powers faster, more efficient interactions by enabling end users to verify their identity and share photos, screenshots and texts with support agents using a smart phone and provides contact center managers the visibility and flexibility to optimize operations in real time.”

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Aragon Research asserts that traditional communication methods are not enough to meet the needs of the digital enterprise and support its continued growth. UJET is responding to this trend by enabling enterprises to modernize their contact center and accelerate business results and improve customer satisfaction.

UJET is an innovation leader in cloud contact center software committed to optimizing customer communications at every touch point: phone, web, and app. UJET built its platform on an open, distributed cloud architecture to deliver enterprise-grade reliability, security, scaling capacity and compliance. The UJET platform uses artificial intelligence to deliver accurate wait time estimates and deep data integration to provide comprehensive, actionable insights that help businesses provide exceptional customer support experiences that drive higher CSAT scores.

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