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UJET Announces Salesforce Sales Cloud Integration

Integration Extends UJET’s Ability to Support Both the Pre and Post Sale Customer Journey UJET Inc., a leading provider of customer support communications and solutions, today announced their integration into the Salesforce Sales Cloud. Beyond our deep Service Cloud integration, this new Salesforce connectivity provides a specialized integration and leverages UJET’s modern communications platform for the express purpose of supporting sales focused communication sessions. UJET’s Sales Cloud integration empowers sales teams…

UJET Wins 2020 STEVIE Award for Sales and Customer Service

New product features and updates key to UJET’s recognition in the Contact Center - New Version category UJET Inc., a leading provider of customer support communications and solutions, announced it has been named a winner in the 14th annual Stevie Awards for Sales and Customer Service. With the addition of new product features, enhancements, and integrations, UJET received a bronze award in the Contact Center - New Version category. The award marks UJET’s second Stevie Award, having previously won for Tech Startup of the…

UJET Releases New Research with Insights on the New Tools, Technologies, and Channels Shaping Customer Support

New report further establishes the need for building seamless customer experiences across all channels and touchpoints UJET Inc., a leading provider of customer support communications and solutions, released its new report, Optimizing Channels for Customer Support, focusing on the new tools, technologies, and channels customers are moving towards as they look for a more seamless support experience. The report is based on a survey conducted with data analytics firm YouGov, which queried 500 respondents across…

UJET Furthers Its Commitment to Securing Its Customers Through Its Latest Data Protection and Privacy Certifications

Enhances its enterprise-grade security with multiple global and industry-specific security and privacy standards and regulations UJET Inc., a leading provider of customer support communications and solutions, announced the completion of its latest round of data protection and privacy certifications. In the final quarter of 2019 and the beginning of 2020, UJET furthered its commitment to securing its customers’ data throughout the communication cycle by achieving numerous security and privacy regulations such as SOC 1 Type…

UJET Recognized as a Leader in Contact Center Operations Software

Ranked #1 on G2 Crowd’s Relationship Index UJET Inc., a leading provider of customer support communications and solutions, announced that it has been named a Leader in Contact Center Operations Software in the Winter 2020 Grid® Report by G2. In the report, UJET outranked top cloud contact center vendors in areas such as User Adoption, Product Going in the Right Direction, Ease of Setup, and Net Promoter Score. In addition, UJET has been recognized as having the highest Relationship Score in G2’s Relationship Index,…

UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centers

Allows for Rapid Deployment of Smartphone Capabilities Without Replacing an Entire Call Center Stack UJET, Inc., a leading provider of customer support communications and solutions, announced the general availability of its new SMS Adapter solution. UJET’s new SMS Adapter lets anyone on the Salesforce CRM quickly implement and deploy in-call SMS capabilities and smartphone features such as photos, video, and screenshots in collaboration with their existing IVR system. Marketing Technology News: Branded Stores with…

UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centers

Allows for Rapid Deployment of Smartphone Capabilities Without Replacing an Entire Call Center Stack UJET, Inc., a leading provider of customer support communications and solutions, announced the general availability of its new SMS Adapter solution. UJET’s new SMS Adapter lets anyone on the Salesforce CRM quickly implement and deploy in-call SMS capabilities and smartphone features such as photos, video, and screenshots in collaboration with their existing IVR system. Marketing Technology News: Branded Stores with…

UJET Releases E-Book on How Millennials and Generation Z Are Transforming Customer Support

Detailed Resource Highlighting Tips and Insights for Businesses to Fuel Growth and Marketplace Position Among Emerging Demographics UJET, Inc., a leading provider of customer support communications and solutions, announced the release of a new e-book detailing how Millennial and Generation Z communications and technological preferences are reshaping customer support. The e-book, The Expanding Wallets and Purchasing Influence of Millennials and Gen Z, focuses on how businesses can deliver an efficient and effective support…

TechBytes with Anand Janefalkar, Founder and CEO at UJET

What mobile usage trends do you see amongst Millennials and Generation Z consumers that is transforming customer support? There are a handful of support trends that we are seeing that center around Millennial and Gen Z consumers. The first is that the value being placed on experience has never been higher. In fact, 80% of customers now see their experience with a company as valuable as the actual product. The second, is not just that Millennials and Gen Z are heavy users of mobile devices, they are using channels such…

TechBytes with Anand Janefalkar, Co-Founder and CEO at UJET

Tell us how marketers are coping with Mobile Marketing experiences? Customers today want to be met on their channels of choice. And since 2015, when mobile surpassed desktop use with 51% of total internet time is spent on mobile and smartphone devices, the preferred channel has been mobile. Whether it is through the customers app, mobile website, email, or even push notifications, marketers are taking a mobile-first approach when developing new campaigns and strategies to reach and interact with their customers. Marketers…

UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Center Ecosystem

New Integrations and Functionality Enable Customer Support Teams to Optimize Data Flow, and Drive Greater Value from a Broader Range of Technologies and Systems UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, at Customer Contact Week (CCW) in Las Vegas announced the general availability launch of enhancements to the UJET Customer Support Platform. With these latest integrations and enhancements, UJET is expanding…

UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner

UJET’s Cool Vendor Recognition Comes in 2019, a Time of Record Growth, Key Customer Wins, and New Product Innovation UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, has been named a Cool Vendor in Gartner’s 2019 Cool Vendors in CRM Customer Service and Support report. When identifying vendors for the CRM Customer Service and Support report, Gartner states, “Customer service and support leaders are looking for…

Marketing’s Role in Transforming the Contact Center

Customer values and priorities are shifting. Today, customers place greater value on the total brand experience, which involves more than just the product and its cost. This shift has made customer service more important to businesses than ever before. In fact, Gartner estimates that poor customer service is costing U.S. businesses over $75 billion in lost revenue every year. The time has never been more critical for businesses to look inward and identify how they can transform the customer service being provided by their…

UJET Reveals Top Mobile, Cloud and Web Customer Service Predictions for 2019

UJET’s Founder and CEO Anand Janefalkar has revealed his top customer service predictions for 2019.  Exceptional customer support will mean fast access to personalized, efficient, omnichannel service by phone, live chat and mobile app. Empowering more efficient interactions by enabling end users to verify their identity and share photos, screenshots and texts with support agents using a smartphone and providing contact center managers the visibility and flexibility to optimize operations in real time are an imperative.…

UJET Named “Hot Vendor” by Aragon Research in Intelligent Contact Center

Vendors Selected for the “Hot Vendor” Report Are Noteworthy, Visionary, and Innovative UJET, Inc., the company that makes it simple for any company to provide intuitive, modern support, today announced it has been included in the list of "Hot Vendors" in the Hot Vendor in Intelligent Contact Center, 2018 report by Aragon Research, Inc. “We believe our inclusion in the Hot Vendor report by Aragon Research underscores our continued innovation, the success we afford our customers and the enhanced visibility we provide…

UJET Retail Shopping Survey Shows Millennials Are Quick to Buy and Try Online, But Beware: Their Next Move Hinges on Customer Service

Among Other Key Findings “Breach Fatigue Epidemic” Is Numbing Shoppers Security Fears UJET, Inc., the company that makes it simple for any company to provide intuitive, modern support, announced the results of a survey it conducted in partnership with Branded Research Inc. to help retailers understand current consumer preferences that could come into play in the approaching holiday shopping season. The news points to strong and essential human connections between shoppers and retailers (online and traditional), even if…

UJET Named a Leader in the SaaS 1000

UJET Recognized for Secure, Cloud-Based and Mobile-Ready Platform Delivers a Holistic Voice and Chat Experience Across All Customer Entry Points UJET Inc, a real-time customer communications platform that makes it simple for any company to provide intuitive, modern-day support, announced it was named a leader in the SaaS 1000 list for the first quarter of 2018. The SaaS 1000 identifies the fastest-growing software-as-a-service (SaaS) companies, spanning larger enterprises to smaller startups. UJET's secure, cloud-based…

UJET Focuses On Expansion With $25 Million Series B

UJET, The Company Reimagining Customer Support, Adds Top-Tier VC's GV and Citi Ventures In Latest Funding Round UJET Inc, a real-time customer communications platform that makes it simple for any company to provide intuitive, modern-day support, announced that it has raised a $25 million Series B round of funding led by GV (formerly Google Ventures). UJET has raised over $45 million to date and is leading the transformation in how today's call centers can leverage contemporary technologies to be more efficient and…