UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, announced it is extending its partnership with Zendesk, Inc. by making its all-in-one contact center solution available on the Zendesk Marketplace. By joining the marketplace as a Zendesk Talk Partner, UJET makes it even easier for Zendesk partners to deploy UJET preconfigured with Zendesk connectors so customers can seamlessly integrate UJET’s real-time data and patented Smart Actions into its contact center technology stack.
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UJET and Zendesk already combine to help numerous industry-leading brands meet the evolving needs of both their contact center leaders and the modern consumer by:
- Unifying and augmenting CCaaS and CRM data with contextual metadata to facilitate more intelligent and natural interactions with customers
- Reducing the cognitive distance between the agent and the issue through a single user interface that replaces multiple screens and tools with an enhanced view of the customer journey
- Centralizing real-time insights and information at scale to curate personalized experiences without compromising enterprise-grade security posture and data privacy requirements
“The combined power of Zendesk’s service-first CRM platform and UJET’s elegant contact center platform will empower businesses to reliably deliver enriched, personalized customer experiences at scale,” said Norman Gennaro, President of Sales, Zendesk. “We’re excited to have UJET join the Zendesk Marketplace.”
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COVID-19 and the shift to remote work have accelerated the demand for tightly integrated CRM and CCaaS solutions which can help transform experiences and increase customer satisfaction even as businesses decentralize operations. According to research from PwC, nearly 80% of American consumers cited speed, convenience, knowledgeable help, and friendly service as the most important elements of positive customer experience.
“Today’s digital-first consumers expect real-time, personalized experiences across modern communication modes and channels, like smartphones and mobile apps. So businesses must not only tightly integrate their CRM and contact center platforms but also unify and enhance the data in ways that weren’t possible before the smartphone era,” said Vasili Triant, Chief Business Officer, UJET. “We’ve worked very closely with Zendesk to federate customer data and equip customer service teams with visualizations and context that enable state of the art personalization for multimodal customer experience. Our addition to their Marketplace is just another step forward in delivering this innovation quickly and at scale for our joint customers and partners.”
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